Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Information: Date of Purchase: 7 Oct 2025? Order Number: ***** I placed an online order with Vulcan Strength for five pairs of round rubber dumbbells, all of which were listed as in stock at the time of purchase. The companys website clearly stated: All pairs are currently available within the sets here. Based on that representation, I purchased the full set expecting complete fulfillment.??After receiving the tracking information, I noticed that only three pairs were shipped. When I contacted Vulcan Strength, they acknowledged an inventory error and stated the remaining pairs were out of stock. Despite the incomplete fulfillment, the company refused to process a full return and refund, offering only partial refunds or discounts instead.??I placed the three shipped pairs on hold at a ***** facility immediately after discovering the discrepancy. The items have not been received, opened, or used.Desired Resolution: Full refund for the entire order amount to my original payment method. Prepaid return authorization so the shipped dumbbells can be returned directly from *****. Written confirmation that the refund will be issued immediately once the return is scanned or received.Supporting Information: The website listing stated all pairs were in stock at purchase. The company admitted to an inventory error after taking payment. Only part of the order shipped, violating the terms of sale. Items remain unopened and undelivered. Copies of the order confirmation, website listing, tracking information, and all email correspondence are available.I believe Vulcan Strength engaged in false advertising and deceptive fulfillment practices by selling items they did not have in stock and refusing to issue a full refund when the order could not be fulfilled as advertised. I am requesting BBB assistance to obtain a full refund and ensure the company updates its practices to prevent misleading customers in the future.

  Business Response

  Date: 10/16/2025

  Hi ****,
  
  
  In a continuous effort to resolve this, weve issued a refund today for the two pairs that were unavailable due to an inventory error.  As a courtesy and as a further attempt to resolve this with you in good faith we have refunded the full advertised price ($591.09) as opposed to  the discounted price you actually paid ($443.31), thereby increasing the discount on the Clearance Dumbbell Pairs that were shipped to you significantly.  
  
  
  Clarification on the wording you quoted: the line All pairs are currently available within the sets here uses here as a hyperlink(meaning that you can click on here and it takes you to our dumbbell sets page.   It is not a statement that the individual pairs you ordered were part of a set or guaranteed in stock. As a website is dynamic an image doesn't capture links.  Your order was for individual pairs as it is listed on your invoice.
  
  
  Regarding the three clearance pairs (marked non-returnable on the product page), we can accept them by exception, without prejudice to our stated policy and Terms & Conditions (which you agreed to at checkout and listed on your invoice).  Under these terms we will: 
  
  
  Refund the cost of the product that you paid minus
  a 20% restocking fee if not exchanged for an item of equal value,
  
  return shipping (customer responsibility), and
  
  any carrier return/storage/re-delivery fees incurred due to refusal.

  Contact us for the *** (return management authorization) number if you would like to return the dumbbells

  Customer Answer

  Date: 10/16/2025

   
  I am rejecting this response because:
  This issue remains unresolved because the order was misrepresented on your website and I am not interested in keeping any portion of the incomplete shipment.The line All pairs are currently available within the sets here appeared in plain black textnot underlined, not blue, and with no visible indication it was a hyperlink. A reasonable consumer would interpret this as a factual statement about product availability, not a link to another page. I have already submitted an image proving this. Your explanation about hyperlink behavior does not reflect how the webpage actually appeared to ***************************************************** has admitted the website was inaccurate due to inventory errors at the time of my order. This confirms that the in stock representation was false, and that the order was accepted despite your company being unable to fulfill it.During my October 15, 2025 call with Ky from Vulcan Strength, she acknowledged a mistake was made and confirmed that I was never contacted by phone or email regarding the out-of-stock itemssomething she stated is not company policy. This demonstrates a breakdown in customer communication and internal process.I have not accepted delivery of any of the shipped dumbbells. All items remain on hold at the ***** facility and have not been opened, received, or used. Because the order was misrepresented and shipped incomplete, I am requesting a full refund and will not be taking possession of the merchandise.Because the order originated from a false product representation, no restocking fees or return shipping costs should apply under the **** Mail, Internet, or Telephone Order Merchandise Rule, which prohibits retaining payment or imposing penalties when an order cannot be fulfilled as advertised.
  

  Business Response

  Date: 10/16/2025

  We regret the frustration caused by an inventory error that affected two pairs in the customers order. Those two pairs have been refunded to the original payment method. Three pairs shipped (clearance, non-returnable) were refused at delivery and remain with the carrier. We can re-deliver at no cost if the customer authorizes re-delivery before any carrier storage fees begin, or accept a one-time exception return under the terms below.
  Timeline: Order placed for individual clearance pairs of Vulcan Elite Round Rubber Dumbbells (not a set)After packing, two pairs were found unavailable due to an inventory count error.
  The customer refused delivery of the three in-stock pairs. We refunded the price of the two unavailable pairs (no discount deducted). ******************************start="993" data-end="996">Sets here is a hyperlink to our dumbbell sets page, not a statement that individual clearance pairs were part of, or in stock as, a set.
  Prior emails from the customer asked why the pairs were on clearance and requested photos, confirming he knew he was purchasing pairs, not a set.
  The order confirmation, SKUs, and product page show clearance pairsand the page states no returns/exchanges for clearance items. Terms & Conditions were accepted at checkout. The three shipped pairs are conforming goods
  FTC Mail Order Rule: we complied by refunding unshipped merchandise. The rule does not require free returns of conforming goods or override a posted non-returnable policy. *****************start="1741" data-end="1744">Re-deliver at no cost if authorized before storage fees begin (later storage/return fees, if any, are the customers responsibility under our ****************start="1899" data-end="1902">One-time exception return of the three clearance pairs: refund of product price minus a 20% restocking fee, return shipping (customer pays), and any carrier storage/return/re-delivery fees from refusal or delay.
  Previously offered alternatives (e.g., applying the same 25% discount on eligible Urethane Round or Round Rubber pairs, store credit) remain available in good faith
  

  Customer Answer

  Date: 10/16/2025

   I am rejecting this response because: Vulcan Strengths reply continues to misrepresent key facts. My order was placed based on the website statement, All pairs are currently available within the sets here. The word here appeared in plain black textno underline, color, or indication it was a hyperlink. A reasonable consumer would read that as a factual claim that all pairs were in stock. Vulcan Strength has already admitted its website was inaccurate due to an inventory error, confirming the products were not as advertised.
  
  I would not have placed this order had I known some pairs were unavailable. During my October 15, 2025 call with Ky from Vulcan Strength, she acknowledged that a mistake was made and confirmed I was never contacted by phone or email regarding the shortagesomething she stated is not company policy.
  
  The company is correct that I refused delivery. The three pairs remain on hold at the ***** facility and have never been opened, received, or used. Because the order was misrepresented and shipped incomplete, I am not obligated to accept partial delivery. Under the *** Mail, Internet, or Telephone Order Merchandise Rule, merchants cannot impose restocking or storage fees when the issue arises from their own error.
  
  The non-returnable clearance policy does not apply to merchandise sold under false pretenses. Additionally, online reviews show multiple customers reporting nearly identical experiences with misleading inventory listings and delayed refunds, suggesting this is not an isolated incident.

  I do not wish to keep any part of this incomplete order. I respectfully request a full refund of all amounts paid without restocking, shipping, or storage fees. The items can be returned to Vulcan Strength directly from *****.
  

  
  

• Initial Complaint

  Date:12/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from Vulcan on August 15, 2024. The product was a strength training system called Talos. The invoice number is *****. I paid $3,230.50 for the product. The product has not shipped and I have been unsuccessful in getting a reply from Vulcan. I have emailed them, called them countless times, and filled out their online form many times without any *********** is December 18, 2024, which is over 4 months since I ordered the product. I have constantly reached out to get an update or some information on my order which I paid over $3,000 for and I cant even get a ******** this point I am simply seeking a refund. Please help with resolution.

  Business Response

  Date: 12/26/2024

  The customer requested cancellation of the order on the 19th of December.  The *** Compliant was filed on the 19th as well.      Multiple emails were sent through out the pre-order process.  Pre-Order dates are not guaranteed dates and can change. 

  Orders are cancelled and refunded within  1-10 business days as per the terms  and conditions of the sale.   (Business days do not include weekends or holidays).   Pre-Order items can always be cancelled simply by completing the cancellation form on the website found here and specifically requesting cancellation.   *************************************************************************************************;  

  No third party is needed to cancel an order with Vulcan Strength

  
  
  

• Initial Complaint

  Date:09/07/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the weight lifting system from Vulcan in November 2023. It was supposed to be delivered around January 2024. It did not arrive until late March/early April 2024. My family was due to move to a new home in July 2024 so we didnt open the pallet of items for convenience of moving a few months later. I did not know that half the equipment was missing (and that there was supposed to be a 2nd pallet) until we moved in July and opened the boxes on the pallet we had. Come to find out, there was supposed to be 2 pallets. I contacted Vulcan and they opened a claim between them and the transport company, **********. There was a 30 day waiting period to hear back and what I was told is that Roadrunner Denied the claim. At this point, Vulcan is escalating the issue. However, I have a photo from a ********** representative showing they only received one pallet from Vulcan. I do not feel at ease with the continued delay in resolution. If ********** only had one pallet then responsibility should fall on Vulcan. It seems that Vulcan should deliver a 2nd pallet with the remaining items that were not delivered. Thank you.

• Initial Complaint

  Date:05/06/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered product on December 7th 2023 and the company will not provide information on canceling the order and issuing refund. Have been told 4 separate times about delays in shipping and have requested cancelation. Been requsting timing for over a week and they continue to not give proof of cancelation and that refund is issued.

  Business Response

  Date: 05/30/2024

  All refunds are processed within 1-10 business days of the request for refund as posted on our website and terms and conditions.  Business days are Monday thru Friday. If the refund was processed within 1-10 business days we are unsure what wrong has been done.   Thank you.