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Find a Location

Pins Mechanical Co has 1 locations, listed below.

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    Business ProfileforPins Mechanical Co

    Entertainment

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    307 W Tremont Ave, Charlotte, NC 28203-4985
    BBB File Opened:
    4/1/2021
    Business Incorporated:
    4/9/2018
    Type of Entity:
    Limited Liability Company (LLC)

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/18/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I parked my car along W Tremont Ave to visit this business for the first time. I thought it was funny that signs were posted on the rooftop telling customers NOT TO THROW THINGS OFF THE ***** I enjoyed myself until returning to my vehicle. Along the street on my passenger side of my car, there was a ton of glass. I thought nothing of this until entering my vehicle and hearing a loud boom. The boom was later followed by a shatter. I realized that patrons on the rooftop where throwing items from the top of this establishment AT myself and vehicle. When reporting this to law enforcement conveniently located outside of the establishment I was given little to no answered. They went into the business to speak to the manager about running the cameras and was told that they were "new" and "just installed today"; therefore, the incident that had occurred was not captured on video. Even if this was the case, no one from the establishment offered to come out and speak to me or look at the damages to my vehicle. I believe that both the officers as well as the staff made excuses for the way that this establishment allowed their drunk/ belligerent patrons to conduct themselves because it is deemed as the "norm". I really am disappointed that this situation was not handled differently.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Keondra M

    1 star

    08/19/2023

    Came in with friends after being out all night without any problems with the same ID. Get here, ID was checked at door by bouncer, purse was searched and I was free to get in. Bouncers checked ID with flashlight, watermark there, and RealID is good to go. Get to bar to order a few drinks for myself and friends, bartender checked my ID before serving/making the drink, then cards my friend as well. Prior to handing me our drinks, she asked to check my ID again, I then hand it back to her again, she asks manager to double check because it is flemsy. I waited for her to bring my ID back, thinking she was going to double check with bouncer, I found her at cop car outside of bar with my ID being ran by the police. Unbelievable. How is my ID going to be checked at the door, twice at the bar and then again!? The cop had the audacity to ask did I make a copy of the card?! I work in healthcare, and dont have time to be sitting at home making copies of ID cards. Racial profiling to me and its unacceptable, because no one else had this issue. 10/10 do not recommend. If I could give them zero stars, I would.

    Pins Mechanical Co Response

    08/23/2023

    We are a 21+ establishment after 8pm and require proper ID from all of our guests. If our team members suspect an ID could be fraudulent, they are instructed to check with a manager who will confirm with security. We are sorry our policy negatively affected your visit. 

    Local BBB

    BBB of Southern Piedmont and Western N.C.

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