Complaints

This profile includes complaints for Lamm Electric's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lamm Electric

  5601 Mt Holly Huntersville Rd Charlotte, NC 28216-8726

  
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  Lamm Electric

  PO Box 667474 Charlotte, NC 28266-7474

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the midst of several family crises, I just realized that I never posted this complaint. Nevertheless, it would be very remiss of me not to pass on this information. Jack with Lamm Electric installed the light fixture in the kitchen area in July, 2023. On 2/14/24, I took down the glass shade to replace a bulb that burnt out. When I put the globe back on, it was not secure (wobbling). So, for fear it would fall and break, I did not leave it up there. Also, I noted that the same type of fixture installed in the upstairs hallway (June, 2023) was secure. On this same date, I left a message for ****, the owner to call me and via our phone conversation on 2/15/24, I was dumbfounded and disappointed with his response. He stated that he did not want to charge a $125 for a service call to address my concern. Therefore, he asked if I could not get a neighbor or handyman to take care of it. When I questioned him about this, he stated that he did not take the glass shade down. But I had to remove it in order to replace the bulb and I told him the fixture upstairs was secure. It is noteworthy that this experience was totally different from my initial contact with Lamm Electric in June, 2023. In fact, it is a very positive review. Nevertheless, I felt myself getting upset and did not want to be rude; so, I politely ended the conversation.Referencing the mounting fixture diagram, the handyman had to keep adjusting the ****** until he was able to insert the Cap and thread the Finial onto the ****** to get the glass shade to fit snugly. Concerning this matter, an appropriate resolution would consist of a portion of the payment of $107.25 being refunded as well as an apology.Respectfully submitted.

  Business Response

  Date: 10/21/2024

  **** originally came out on 6-28-23 to replace two light fixtures that the customer purchased, one in the hallway and one in the kitchen. I personally went out on 7-7-23 to check on the kitchen light fixture that the customer decided she didnt like (I dont recall why she didnt like it). I told the customer to purchase another light fixture and we would replace it for her. **** came back out on 7-11-23 and replaced the customer supplied light fixture with a new customer supplied light fixture and customer supplied bulbs at a discounted service call. The customer called several months later and said a bulb was bad in the kitchen light. I tried letting her know that we didnt warranty bulbs since it was not one that we provided. I told her what our minimum service fee was and then I asked her if she had a neighbor who could help her or a possible handyman who would charge cheaper rates. At that point she started telling me that she couldnt believe what I was telling her several times and then she hung up on me. We do not normally warranty bulbs that a customer supplies, we probably could have done a better job upfront letting her know that. 

  Customer Answer

  Date: 10/21/2024

   
  I am rejecting this response because: Thank you so much for your immediate response. As stated previously: On 2/14/24, I took down the glass shade to replace a bulb that burnt out. When I put the globe back on, it was not secure (wobbling). So, for fear it would fall and break, I did not leave it up there. Also, I noted that the same type of fixture installed in the upstairs hallway (June, 2023) was secure. Consequently,the issue is not "warranty on bulbs;but rather installation.  As such, please reconsider the appropriate resolution in its entirety.  Again, Respectfully submitted. Again, Respectfully submitted.
  
  

  Business Response

  Date: 10/21/2024

  When the customer supplied light fixture was installed originally the globe was secure. The removal of the globe is necessary to replace the light bulbs in this particular fixture. We feel that we should not be responsible for how the globe comes off and on each time that the bulbs need replacing as we did not design or supply this light fixture. As stated in our first response we should have made it more clear that we do not warranty replacing customer supplied bulbs of which removing the globe and reinstalling the globe is a part of. We will refund the customer for the last service call that we performed to replace the kitchen light fixture in the amount of $107.25. Please let us know if a check mailed to your address will work for you. 
  Thanks,

  **** ****

  Lamm Electric 

  Business Response

  Date: 10/21/2024

  When the customer supplied light fixture was installed originally the globe was secure. The removal of the globe is necessary to replace the light bulbs in this particular fixture. We feel that we should not be responsible for how the globe comes off and on each time that the bulbs need replacing as we did not design or supply this light fixture. As stated in our first response we should have made it more clear that we do not warranty replacing customer supplied bulbs of which removing the globe and reinstalling the globe is a part of. We will refund the customer for the last service call that we performed to replace the kitchen light fixture in the amount of $107.25. Please let us know if a check mailed to your address will work for you. 
  Thanks,

  **** ****

  Lamm Electric 

  Customer Answer

  Date: 10/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. Furthermore, reconsidering the proposed resolution definitely tells me going forward, you still value me as a patron; and, its okay to mail the check to my address. Again, thank you much.