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Business Profile

Ecommerce

Ecomdash

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I began using other software for some of my business needs and downgraded my subscription with Ecomdash because 1) prices for Ecomdash's services were getting too high, 2) I didn't use all the features, and 3) their service was horrible. (I waited over 9 months for a shipping issue to get resolved and it never did, so I sought a different service for my orders and shipment processing.) After the horrible service issue, I made the decision to only continue using Ecomdash for tracking inventory components, which I only used maybe once per month, based on the fact that they advertised a Freemium plan (zero order processing). I was unable to downgrade my own account and when I contacted the company they said there was no longer a Freemium plan available (even though it's still being advertised). Instead they offered to downgrade me to their lowest plan. Even though I was supposed to be on the lowest plan (which I thought was $20-$25) they continued billing me at the higher rate I had been paying for the full service. I contacted them again, expecting to see an adjusted bill rate for $20-$25, their lowest advertised rate aside from the Freemium plan. They told me the $25 plan was no longer available and I would be charged $60/month. No where in their advertising does it say this. I provided 5 different screen shots showing their advertised Freemium and the $20-$25 plan and requested a refund. They told me these were 3rd party sites and they weren't responsible for them. Regardless of their advertising arrangement, I've still been charged the higher rate for the past two months despite requesting the lowest service plan and an adjustment to my bill. All things considered, I intend to find another solution for basic component tracking and cancel all service with Ecomdash today.

Ecomdash is NOT a BBB Accredited Business.

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