Complaints

This profile includes complaints for University Dental Associates's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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University Dental Associates has 5 locations, listed below.

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  University Dental Associates

  8305 University Exec Park Dr STE 300 Charlotte, NC 28262-3357

• 

  University Dental Associates

  9304 Northlake West Dr STE A Charlotte, NC 28216-9032

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  University Dental Associates

  10018 Benfield Rd Charlotte, NC 28269-8818

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  University Dental Associates

  9815 Suzanne Ct Waxhaw, NC 28173-0055

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  University Dental Associates

  10320 Mallard Creek Rd STE 160 Charlotte, NC 28262-5200

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a billing statement from this practice stating that I have past due balance. I always pay bills upon receipt so this was concerning. Turns out my insurance was slow to pay and the balance became my responsibility. That's fine, but how is this a balance past due that I didn't even know about? Moreover, I attempted to pay online at their site. There is no option to pay online as they claim. To make matters worse, I tried to contact them on Friday at 2. The billing office was already closed. Need to find another practice.

  Business Response

  Date: 01/27/2025

  Good Morning, Thank you for the opportunity to review this complaint. I apologize for the difficulty that you experienced with paying your bill online. We will look into this. However, after reviewing your account, it appears that the periodontal cleanings were denied due to frequency. As a courtesy, we will be writing off the balance for you. Thank you. 

• Initial Complaint

  Date:09/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seen April 24, 2024 and Dr. ****** made a temporary crown. I paid $285.20 and I had a credit from a previous visit for $184.80, total paid $470.00. When the office filed the claim with the insurance for the service rendered I the patient was responsible for $107.00. Explanation of Benefits state that "I may be billed only up to the contracted amount which is $107.00. It also states "benefits are not provided for temporary services as a separate charge." The temporary service is included in the allowance for the final dental service." *********** owe me a refund of $363.00. I paid with a Flex Spending Account card that requires me to submit proof of payment. The Explanation of Benefits clearly states I am responsible for $107.00. I have called several times, have faxed the Explanation of Benefits (which they should have received from the insurance company also.) I was told that the money I paid was a partial payment toward a provisional crown, which I will not be getting done at this office. I have been a patient at this practice for 20 plus years. I have not been satisfied with the service for the last year. I go to the dentist regularly and suddenly in 2023 I am told of all these problems with my teeth. I will not be returning to this practice. I should have made this decision years ago but I did not and that is my fault. I am due $363.00 and I will not stop until I receive it. I am a patient at the ********************.

  Business Response

  Date: 09/24/2024

  Thank you for the opportunity to look into this. We have looked into the history of your account and patient record and due to the tooth needing to be extracted, we will be changing the provisional crown code to a no charge temporary crown code. The provisional crown code is typically used when the tooth can't be crowned yet due to needing additional treatment with a specialist before a permanent crown can be placed. However, since the tooth is being referred for an extraction and implant, as a courtesy, we'll be changing the code to be no charge. We appreciate your patience while we look into this and are grateful for the opportunity to treat you as a patient for so many years. 

  Customer Answer

  Date: 09/25/2024

   
  I am rejecting this response because:
  I have some questions regarding your response. According to your response you are changing the temporary crown code to no charge. Is the amount of the refund $470.00 or $363.00? What form of payment will the refund be issued, check or credit to my credit card? When will the refund be issued? 

  Business Response

  Date: 09/25/2024

  Good Morning, The refund will be for $363.00 which was the amount paid on the provisional crown. It is currently sitting as a credit on your account and will be issued via certified check to the address on file. Please confirm the address is correct: *****************************************. The refund process can take anywhere from 2-6 weeks. I will request the check be expedited to you. Thank you. 

  Customer Answer

  Date: 09/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

  ********************************************************************* is the correct address.

  
  

• Initial Complaint

  Date:10/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told at the time of service that insurance wouldn't apply and I was asked to pay the entire bill which I did. Several weeks later I received an insurance statement showing that *** also filed a claim with my insurance company and it was approved for payment. I have called the office several times and asked to speak to the office manager and have been told that she is busy and would call me back and I have yet to hear from anyone.

  Business Response

  Date: 10/24/2023

  Good morning Mr. *********************** I sincerely apologize for the frustration this has caused you and the delay in issuing your refund. I have reviewed your account and we will be issuing a refund check request today for the $72.80 that was overpaid after insurance paid on the periodontal maintenance claim from your last cleaning. We appreciate you bringing this to our attention so we can address the issue. Thank you. 

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment scheduled for 2 weeks for 9am on May 5th. I showed up at 9am and was told it was moved to 8:30am. I was never informed the appointment was moved and was told there was nothing that could be done. It is incredibly hard to take off work like I did for an appointment that they decided to move and not tell me.

  Business Response

  Date: 05/18/2023

  
  Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We will do everything we can to resolve the issue as quickly as possible. If you have any further questions or concerns, please do not hesitate to contact **.
   
   
  ************************* was scheduled for 60m May 5th with the clinical team but 90m was needed for the Crown Procedure she was scheduled for. We sent multiple SR ***** to first confirm the appointment and then offered a schedule change as well. That same day, a few calls were placed to the number on file which was not disconnected but instead had a message stating that Calls could not be completed at this time. The appointment would have had to be rescheduled if we would have kept it at 9:00 AM so we were trying to accommodate her appointment unaware that she had a new contact number. When the patient arrived in office, she was told that she was late for her appt and needed to be rescheduled and we shouldve stated that we had reached out to offer the appointment change. Unfortunately there was no availability on the schedule to see her on May 5th but she was offered another appointment and refused.