Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb. 5th, I paid and registered for the *** exam. I clicked the wrong date, and was accidentally registered for May 2nd, 2025. I received a confirmation email, and realized it was the wrong day. I paid the 50 dollar fee and re-registered for August 25th, 2025. I did not get a confirmation email.This week, I got an email I was supposed to be testing on April 25th, 2025. I called the ************************************** and informed them of the issue. They told me that since they just administer the test, it was an issue with Pearson and that I shouldn't have to pay to reschedule because it's within the window of needing to reschedule. They gave me the contact information for Pearson and I called them. Pearson incorrectly informed me that I had scheduled for April 25th, which I knew was not correct because I had already known I would have been out of town during this weekend. They told me to call *** again, because there was nothing they could do. I called CCE, they told me to call Pearson back. I did and spent an hour on the phone w/Pearson, telling the same story. They denied my ability to reschedule w/o a refund. I had been emailing ***, who informed me I was again responsible for paying another rescheduling fee, despite not scheduling for April 25th at all! I had to ask twice for a supervisor's information. She told me she could "look into it" but it was probably my fault, so I'd have to "just pay the fee" to avoid being outside of my scheduling window. I NEVER scheduled my test for April 25th. I was coereced into paying an additional 50 dollar fee because of a computer glitch. Pearson and *** kept bouncing me from one company to another, not listening/helping or offering a solution, instead they just kept blaming me. At this point, I would just like a refund of the money that I was forced to give.

• Initial Complaint

  Date:04/02/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tested for 3 different lines of authority on my insurance license the first two test I passed the first try. The Long Term Health I am now going to have to take for a fourth time the test report is saying that statistically on two separate test I have missed passing paying by 1 question. Today on 04/02 I got a 68 again the same score I received when I initially took the test. The state requires ***************************************************************************** many mulitiples of that number. On ************ and quizzes I am scoring in the 90 percentile. I can't tell what I am missing on the test and doubt the legitimacy of the testing methodology. At this point its evident that the test is learning me as a test taker and presenting question I have a higher likelihood of missing basing on previous exam attempts and I am sure with knowledge of questions that previous test takers have taken and missed. There are not twenty questions on this test that I don't know the answer too. I called Pearson Vue and filed and claim claim number ******** and expressed my concerns to date I have no solution. The aim of this test is to get you to take it repeatedly so the company can profit not to test your understanding of the course material. I would like a a refund of money for the extra attempts and this is staring to impact me financially in that I am not able to write the policies I need to as well as having to take time out to continue to study, access study materials and take time off to re-test.

• Initial Complaint

  Date:09/11/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 1st, 2023, I attempted to access a test that is required for my graduation in an approved counseling program from ***********************. The test is administered through Pearson Vue and was not accessible when I logged into the website. After paying the fee and registering for the exam in March, I was unable to log in on the July 1st date. After repeated attempts to correct this situation, Pearson Vue has stated that I didn't log in on the day of the exam. I did in fact log in and did all the pre-testing requirements an hour before the test. The test never showed up in my account, but I was sent a reminder email so thought at the time of the test, it would show up. At the prescribed time of the test, I logged in and there was no test available to access. I took a screen shot, called and sent an email. The call center was closed because it was a Saturday. I was unable to contact anyone that could help, but hoped that an email and documentation would prove that I was there and ready. Unfortunately after contacting this agency frequently over the last 2 months, they have denied my request for a refund and stated that I logged into the wrong account. I logged into the account I had and selected the correct test to no avail. I am asking for a refund so that I can re-register and take the test so that I can graduate in a timely manner.

  Customer Answer

  Date: 09/11/2023

  The test wasn't available when I logged on to take it.  They won't refund my money or reschedule the test.

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took the test on the onvue Case ********. I had a wired Ethernet connection on my personal computer at home. Everything worked fine until after the break. Then it kept relaunching. After relaunching multiple times and communicating with the ******* 15 plus times, at approximately 3 hours, it kicked me out and took me to the survey meaning that I was still connected to the program and the internet! I received a case # from Pearson and finally an authorization code from CCE! I looked it over today as I prepared to register and realized that I cant retest (ie. take a complete test) for another 3 months! This is awful! I dont understand their reasoning at all! They ended up scoring my exam since I finished 100 questions (maybe 102 at the most), which means there were no throw outs. I still had almost 90 min left when it cut me off with approx 40 questions. I have no doubt I would have finished it. On the 100 questions it scored, I got a 49 I would have absolutely gotten 13 more right out of 40 based on current percentages plus some of the ones I missed might have been part of the tossed questions! This is not ok Honestly, Im ready to just be done! Im considering an accelerated masters program in another field. Its a shame that when there is such a shortage of mental health workers in our country that our fellow clinicians that set up these programs make it so incredibly difficult to get licensed! Over the past 3 days, I left 4 messages, sent 3 emails and only received an email response at close of business on Friday with no opportunity to advocate for myself! Im extremely disappointed in this process! I sent a message out today to CCE, Pearson and our state licensing board and i was told it was my fault when in fact it wasnt when they knew i was experiencing trouble

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I graduated with a degree in counseling psychology. A part of the licensure process is to work accumulating direct service hours under a licensed supervision and to take and pass the National Counseling Examination. The *************** works with the **** to administer the **** The **** uses Pearson Vue for the credentialing and exam scheduling process. I went through the process that the *************** indicates which is to apply to sit for the exam, receive confirmation, sign up through the **** to get credentialed and then schedule to take the exam through Pearson Vue. They offer a more equitable option to take the exam at home through their Pearson Onvue option. I have cerebral palsy and anxiety and this at home option seemed like one that could be more accommodating. There were a lot of rules to review and steps to take to ensure preparedness of taking exam at home. This included doing computer, camera, sound, internet speed tests to ensure all was good to go before scheduled exam time. Because I am an anxious person, I followed these steps precisely and did the test multiple times to ensure I was set up for success. I signed on the computer 30 mins before my scheduled time of examination, took the steps to check camera, sound, internet was ready. Took pictures of the room and my ID as indicated. I was in a queue of 28 people waiting to connect with a *******. There was a note saying as long as I was in the queue, I was considered present and ready to take the exam. I became first in the queue, the ******* reported difficulty with my camera and then I had to start the process over again. Then I was 180th in the queue. This occurred 5 times and over 2.5 hours, each time the ******* saying something was wrong with my internet, camera, or sound. I had no issues on my end. I ran an internet speed test where the results were ***** Mbps and ***** Mbps upload, excellent internet. I was chatting with someone through the app who finally was able to give me a case #...

• Initial Complaint

  Date:12/19/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a request 12/9 for the name update to my account, It has been over a week and still has not been updated. This is preventing me from being able to schedule my license exam, and unable to get the job I'm pursuing.