Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Handyman Connection of Matthews to pressure wash our home, which they did the year prior. After requesting the individual to not move any of the furniture on the pool deck to prevent any issues with it, they proceeded to move it that resulted in damage. Additionally, after mentioning to the individual that this furniture is expensive and asking how they moved it themselves, they left mid job and heard nothing from the company until I followed up on Monday (job occurred Friday afternoon). It was later determined the individual let the job because they felt uncomfortable with the cost of the furniture. ***, the owner then came out to my property on June 30th to meet and assess the damage, and said he would follow up with a resolution (either someone that can repair the furniture or replace it). Since then, I have left multiple messages with his office along with sending follow up texts to the office number but have not heard back. Each time I have spoken to the office, they informed me the message would be passed to him and he would be calling me back but now it has been over 3 months with no resolution or callback.

  

  Business Response

  Date: 10/13/2025

  We were contacted by the customer to clean her patio in June 2025.  We had previously cleaned her driveway in December 2023 when contacted by ********************* after they had done work for the customer.  On June 20th, our technician expressed that they were not comfortable finishing the job due to an interaction with the customer.  Based on that experience, we chose not to charge the customer for the work done and assumed that the technician spoke with the customer prior to leaving.  We were contacted on June 30th by the customer after she expressed her dissatisfaction with the work performed and stated that she had a piece of furniture damaged by our company.  I met with the customer on June 30th and was shown the piece of furniture that the customer said was damaged by the technician.  After inspecting the furniture and lack of communication from our company, I asked the customer what she was requesting from us.  She informed me that she was requesting that we purchase her a new chaise.  Upon reflecting on the request and what I can confirm, I do not feel that it is an appropriate request.

  Customer Answer

  Date: 10/15/2025

   
  I am rejecting this response because: The owner ***, when visiting on June 30th,  committed to fixing the daybed after checking his contacts to see if someone is able to or replacing it. He has not fallen through with either and has refused to communicate back to me any follow since that day. He has since chosen to ignore my messages based on his response to this claim, since he feels something that was damaged by his employee does not need to be rectified. 
  
  

  

  Business Response

  Date: 10/24/2025

  I am willing as a final offer to provide Ms. *** with $200 to have the issue resolved. 

  Customer Answer

  Date: 10/24/2025

   
  I am rejecting this response because: At this point, the issue has been handled extremely poorly and unprofessionally by the company. I hired their employee to do a job, which resulted in damage to my property. After being told a resolution would be provided, I was ignored for months. The daybed is over $5,000 to be replaced and that is what is needed to resolve the issue for a brand new piece of furniture. I went out of my way to inform the employee to not move the furniture to prevent a situation like this. All interactions with the employee were captured by my security system, and even after speaking to him regarding the daybed where he felt uncomfortable and letting him know I was heading out, he continued to pressure wash my home until deciding to leave before finishing the job. 
  
  

  

  Business Response

  Date: 10/30/2025

  I stand by my previous offer to resolve this issue for Ms. ********** After consideration of her complaint, again we feel this offer is fair for the reported issue.  It is unfortunate, but it appears we may not be able to assist with resolving this further.  

  Customer Answer

  Date: 11/03/2025

   
  I am rejecting this response because: As a licensed and insured company, the damage to my property should be reverted back to its originally condition. Either the furniture needs to be repaired or replaced.