Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i received a call from a ***** ******** of ****************** saying that he was collection a debt for cashnet usa on behalf of sunset solutions group he said the company has sent me documentations - which they haven't and that i owed ******. he said that failure to pay this would result in a civil case against me. i asked for VOD and they send a creditor name cashnet who i called and they said they dont do payday loans in the state of mn. they sent me an original account number which i also cant validate as ******* says they don't do payday loans in mn. i don't think this debt is valid???

  Business Response

  Date: 01/21/2025

  Hello to whom it may concern , I apologize for responding to the complaint late.   This is the first time i am seeing this .I do not no who tycor & associates is .

• Initial Complaint

  Date:05/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a voicemail from an agent stating that they were a sever located in rod *************. Telling me that I was getting served because I owed a **** and to save the embarrassment of going to my job that I will be served at my home. I called the Orange County court and there is no such name as *******************************. I made a payment because I was harassed. Agent said that my paycheck will be garnished I will be disputing the charges with my bank and will be also contacting my lawyer I never received any documents about the **** that I owe.

  Business Response

  Date: 05/15/2024

  Hi my name is ***************************** the *** of sunset solutions group, After speaking with my Director of operations and informing him of the alleged complaint ,He reached out to the consumer. After speaking with the consumer , all she wanted was a receipt  witch she was going to receive today anyway. She completed her payment after hours with the representative that is the  only reason why she did not receive her receipt yesterday .After the director spoke with her and got her receipt to her she  appeared to be extremely satisfied .

  Customer Answer

  Date: 05/15/2024

   
  I am rejecting this response because: I asked for the physical bill that was sent to collections to be sent to me so I can review it and they are not willing to send it all they sent was a receipt with the name of the company and the amount that I owed  it was not a bill from the actual company they said I owe  money to. sunset would not show proof of the actual bill. I never received any kind of letter from national cash advance stating anything about me owing them. They also stated that I had made a payment arrangement with the actual company and that one payment was received from the arrangement I called my bank that Ive been banking since ********************************************************************** the amount sunset said. I sent sunset an email asking for proof of the actual bill and I did not get a response. 
  
  

  Business Response

  Date: 05/23/2024

  The consumer was refunded on ***** ***** in the amount of ******

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, i want to know if someone from this company can please give me call asap.

• Initial Complaint

  Date:04/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people called and harassed my family for months starting mid last year. Someone even went to my mothers home looking for me! SMH They never even called my phone and when I did call back ****** ************, I was threatened to be taken to court and have federal charges pressed against me. I was told that I owed some company from 2008. Not only did I not take out any loans with said company, but I filed full chapter 7 bankruptcy in 2012! These people have failed to provide me with any documentation for who I "claim" to owe this money to, and they have taken over $1100 from me. When I tried calling the company after the initial call, all phone numbers were disconnected. I just want my money back and stop harassing me and my family. This company is a FRAUD!

  Business Response

  Date: 04/24/2023

  my name is ***************************** with sunset solutions group , we dont harass or use illegal tactics.  we are a third party collection agency ,if we called the consumer in reguards to a debt then we had the right to do so at that time that means the account was placed with our office.  before we take payments from consumer we send out docusigns for the consumer to sign witch gives us authorization to run the payment. we checked all docusigns over the last 2 years there is none in her name. we also checked the merchant account thoroughly over the last 2 years theres no p[ayments in her name . i believe this consumer is mixing our company up with another agency. as far phone numbers we are in collections each collector has there own number after a while do to the spam likely a lot of phone numbers get burned. so we have the tendency to change numbers every 6 months. other wise we would never make contact with our consumers /debtors 

  Customer Answer

  Date: 04/24/2023

   
  I am rejecting this response because: 

  Very convenient for you all switch numbers every 6 months, other collection companies don't do that which makes it more interesting that you do. 

  You are being dishonest.  Your agent definitely did harass my family and your rep did threaten to have me arrested in 24 hours had I not agreed to pay. Left voicemails and even when I called the number left, the lady said that I had multiple infractions and that I needed to agree to payment arrangement or you would file for a warrant for my arrest at my local county building. 

  I asked for proof of said debt, she said that it would be mailed to me and I never received a thing. I have been trying to call for months now and your phone numbers were disconnected well before the 6 month timeline in which you claim that you all switch numbers. Event the company name, number and address that you have connected to my payments is FAKE!  You all provided a false statement to my credit card company. I clearly stated that I had no idea what you all were speaking of and that I did not take out any loans. I also asked for proof and you all said that I would have to enter the agreement first and you would send documents. Well according to this statement you gave my credit card company, you told them that you told me to contact you after last payment and that you would send out documents then. It's funny how anyone could be expected to call you when two months later all numbers disconnected, address (ALSO IN **************) and phone number on my statements, FAKE! Oh and my family still has the harassing voicemail even AFTER they told you to cease contact LIAR!   Even your  non existent website is  fraud!

   

  
  

  Business Response

  Date: 04/25/2023

  I truly believe the consumer has sunset solutions group mistaken for another company , again we searched all records and  we have no records of this consumer ., Further more we dont except credit card s for payment . We only use pinless debits. So it was not us that  was in contact with her credit card company.  I dont no of any collection agencies that goes out to there consumers house ,Sunset solutions group has never done that . Sunset solutions group has never changed there number within 2 months .

  It seems like this consumer is really  pooring it  on with all these accusations . My industry is getting all the back lash all the bad mouthing from all  over the country ****** now. I get it times is hard  for a lot of people right now people jus cant afford to pay there debts. We still havee a job to do.

  everyone is not a scam. i been a bill collector since 1996.  i been in buisness for my self since 2012. in this day and age some of these consumers use the fraud tactic to try and get out of paying there debt.bill collecting is not the best of jobs but somebody has to do it . 

• Initial Complaint

  Date:12/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 21 2022 I got a voice message from ************ @ 11:24 am saying I had to respond to this matter or my attorney need to. That not doing so would result in actions being taken against me. So to call **************. So I call them at 11:48 am. A lady who wouldn't verify herself asked for my name then ssn. I didn't give it her my son but said ************************* then she gave me the name ******************* and last of my son. I agreed it was legit. Then started saying I owed *************************** an they were going to *** me take money by garnishment ect. I stated several times I'd paid it she wasn't hearing it. I said I'd pay it to keep from being ***d for a bill I'd already paid one of their offices. She sent documents for me to sign my electronic signature and took my credit card number and information. After signing documents she came back on saying they couldn't except my credit card had to be a debit card. So she hung up after she told me to call back by December 23 2022. I didn't because I've already paid this bill to one of their other branches over 2 years ago. I had to send money orders. The debt then was alot different to in amount. I had proof of this on my phone until August of 2022 an my phone had to be factory reset cause I was hacked. Now they are trying through a different office to collect. ***************************** was the person I dealt with before. He never sent my debt resolved letter or debt paid off letter. Thus company is trying to fraudulent scam me into paying a debt that no were to even be found one. Second *************************** filed federal bankruptcy on their medical bills in 2015. An third it wasn't properly filed with insurances in February 2011. I has ******** and medicad I never received any medical bills do to this. ***** general refused to file it properly cause of a medical malpractice i was threatened to fale against them. I've paid sunset solutions in 2019 or 2020. I don't owe this debt.

  Business Response

  Date: 12/29/2022

  The initial contact with this consumer was in 2022 . There was no payments made to our company by this consumer .The debt was placed with ** from another collection agency witch we sign non disclosure agreements with. We do not except mail in payments , all of our payments are pinless debit .IF the consumer mailed  in payments it was not to our office . Sunset solutions is  a sole proprietorship we have no other branches. When a complaint escalates to the bbb , we remove all phone numbers out of our system. consumers are no longer contacted by our office. files are to be sent  back to seller or client.

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to receive calls from multiple numbers including ********** from a company that has a business address in ******** yet they call from a scrambled number to look like its a local call. Leaving the following harassing and bullying messages which I took from the message transcript directly. I removed my last name since this is a internet filed complaint for privacy. Hello this message is solely for ******************** name is savanna ************* I'm with the compliance officers of the sunset solutions group in their associates we have been retained for multiple in fractions and violations under your name and Social Security number if you want to try and settle this matter before we thinking _?_ a local jurisdiction I strongly suggest you press want to speak to a live agent if you _?_?_ currently represented by counsel please have them give us a call on your behalf you may also return our call at 833-912-3597They are making allegations that Ive made infractions which makes it sound like a crime and that they will move forward filing court documents as if ** completed a formal act which is harassing and intimating. When I looked up the compnant it showed they are a debt collector based in ******** yet they did not disclose who they represent nor was anything presented in writing to prove the legitimacy of their claim or reason for contact. This should not occur and should be handled I. Writing to provide proof of the claim if theres really one. Id like for the care or calls to stop and provide anything In Writing regarding this matter.

  Business Response

  Date: 12/15/2022

  I have received the complaint , after reviewing this incident according to the employee the message  never stated the consumer committed a crime, apparently there was a message left for the consumer it seems like she miss understood the message according to the employee.The message was notifying the consumer that she had a matter in our office and to call us back.

  company policy when we recieve complaints that escalates threw the BBB we close the account  , we remove all phone numbers and personal information we place the account under do not call.within thirty days account is sent back to the client.

   

  Customer Answer

  Date: 12/16/2022

   
  I am rejecting this response because:
  I have the voicemail I did not misunderstand what was said it was a clear message and the wording was very clear.  Stating a compliant was filed and would go to authorities in the message there was no confusion what so ever. This is a form of  verbal harassment, intimidation, and bullying by this company when they never stated what the matter or or even confirming if information they had was correct. To leave a message in that nature on someone phone is harassment and bullying which can impact someones mental health. Especially when you have no idea as to what the matter was or information associated with but references going to local authorities when you have committed any acts which would warrant that. 

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting calls from this company saying it is a compliance officer. The voicemail states there is issues with my name and social security number and want me to call back. I have no idea who this company is have received no mail from them no emails or explanation of who thry are. My phone marks them as spam when they call. I only recieve these odd robotic voicemails from this company.

  Business Response

  Date: 11/29/2022

  hello to whom it may concern , my name is ***************************** owner of sunset solutions group llc, i recently got a complaint , i pulled the file from the complaint  i  had all numbers removed and i changed the status of  the account accordingly to  do not call.  we forwarded the account back to the original creditor per our company policies and client agreements. so the consumer will never be called again from this office again

  Customer Answer

  Date: 12/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  received phone call from someone claiming to be from sunset solutions stating that there are "multiple infractions and violations under your name and social security number". I do not have any debt that has gone to collections, and there are multiple online complaints about this company

  Business Response

  Date: 12/02/2022

  i removed all of ************************* information out of our system,i  forwarded everything back to the client.i reported the debt uncollectable do to the fact we had the wrong party. The consumer will not recieve anymore phone calls from this office.

  Customer Answer

  Date: 12/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Keep receiving calls for some unknown person. She did not identify the debt nor did she identify the person she is attempting to contact. I do not have any responsibility for the debt they are trying to collect. I've tried to make attempts in contacting them back the contact email listed on their website is invalid as well as the phone number listed on their website. The number she gave to contact back was not answered. They have not followed the federal guidelines for debt collection and have been spam and harassing me calling from multiple numbers. There has been no mail communications regarding this issue and this is a fraudulent company.

  Business Response

  Date: 12/02/2022

  It was  a wrong number if she can   give us the number that was being called we can remove it  from our  data, that  happens sometimes, especially when we are dialing a bunch of numbers , i dont  no what doesnt show up as spam now  days  for example  .when my cell phone company ******* call me they show up as spam . the phone number that shows up on our website is correct  ************

  Customer Answer

  Date: 12/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me contingent upon removal of my contact phone number from your system and proof that this has been removed. 
  

  ************

  further fraudulent contact from your business and I will reopen a complaint. 
  
  Thank you. 

  
  

• Initial Complaint

  Date:11/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been calling me relentlessly for days! They have even some how managed to get my family's numbers are and calling them! They have been unable to provide me with any correct information, asking for me by my maiden name. I have no owed debts to them! This is harassment and must stop!

  Business Response

  Date: 12/02/2022

  In regards to complaint number ******** we looked in our system for a *************************** to see why she keeps receiving phone calls. we do not have a *************************** in our system , we even tried pulling it up by the phone number and it was not in our system .so i dont no how we could have made continuous phone calls to this  consumer.