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          Direct CBD Online has 1 locations, listed below.

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            Business ProfileforDirect CBD Online

            CBD Oil

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 11 Customer Reviews

            Customer Complaints

            18 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            5/12/2020
            Years in Business:
            5
            Business Started:
            6/1/2018
            Business Started Locally:
            6/1/2018
            Date of New Ownership:
            7/23/2021
            Number of Employees:
            4
            Business Management
            • Mr. Bradley Trawick, Director
            • Mr. Joshua Farmer, Manager
            • Mr. John Wiesehan, Officer
            • Mr. Marty Sumichrast, CEO
            Contact Information

            Principal

            • Mr. Marty Sumichrast, CEO

            Customer Contact

            • Mr. Joshua Farmer, Manager
            Additional Contact Information

            Phone Numbers

            Customer Complaints

            18 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/01/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            I ordered from CBD direct online on November 20th and 10 days later it still said "processing" when I looked up my order. When I called, I spoke to someone who told me they didn't have a single one of the items that I had ordered although they had taken my money. He then let me know that billing would contact me in a couple of days to let me know what they intended to do about it, as if there was any question. They took money for product that they didn't have and had no intention of fulfilling. They are super casual about returning the money that they basically stole from me and have been holding for 2 weeks.

            Customer Reviews

            11 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Mark M

            10/19/2022

            TL/DR: Bad business practices all around. Poor communication. Charged with no product ever received. Very disappointed. STAY AWAY FROM THIS COMPANY.My experience pretty much reflects what everyone else has written, but it is important that everyone report regardless so companies like this can either lose all their business or fix their ways. I placed an order, received an order confirmation email, and after several weeks I never received any updates on shipping or progress. My account details on the order had not changed either, still 'processing'. I sent an email to support to check on my order status, no response. I sent another email, no response. A third email was sent after a month of no status updates, still no reply. Keep in mind I had been charged for the product. Now it is two months and still no updates so I finally CALL customer support. Basically..... they claimed my order had been deliver 1.5 months ago and I cannot file for a refund since "all shipping/fulfillment issues must be reported to us within 3 days of receipt of the package".... I do not understand how I would be able to report an issue with my package within three days of delivery if I never received a package to dispute, or even had a tracking number to keep an eye on the progress. How am I expected to do that? The guy on the phone also contradicted himself by saying that they do no ship out incomplete orders, and my order currently had back ordered items.

            Local BBB

            BBB of Southern Piedmont and Western N.C.

            BBB Reports On

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