24 Customer Reviews
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Review from Melissa C
1 star03/06/2024
I bought a Hoover carpet cleaner. Everything was fine until I lost the little red filter that goes in the dirty water tank. I go on their website, locate the part, and order it. We're talking about a small plastic tube that is 1-1/2" tall. For $15 (including $10 for shipping) I think to myself awesome, an easy fix that's relatively affordable. The package arrives today and the box is massive. Inside is a whole canister for an upright vacuum.You can't get ahold of anyone via chat or phone to fix the problem and I absolutely refuse to ****** with another order. I'll be ordering one off of ***** but this was my first and last Hoover product.CARPET WASHER DIRTY WATER TANK FILTER FOR POWERSCRUB XL is what I ordered and I got a cannister for a "High Performance Swivel."
TTI Floor Care North America Response
03/07/2024
A new order has been placed for the Dirty Water Tank filter and the customer should receive via Fed Ex within the next 7-10 business days.Review from Michael M
1 star02/12/2024
I've tried to contact this company by phone and chat. No one answers the phones or chats. Get recording about office hours 9:00am to 3:00pm. Tried 3 days in a row. Finall got Honey from Hoover. We typing what was wrong with my vacuum. While I was typing. She ended the chat. Chatted withe her for a total of 45 seconds.This company has gone down the toilet. They do not value customers. If the keep it up. They will go busy.TTI Floor Care North America Response
02/14/2024
An email has been sent to the customer so we can get the issue resolved with his unit.Review from tammy s
1 star02/07/2024
I purchase a Power Scrub Deluxe carpet cleaner on 2/6/2024. I did not get an email that the order went through. I called them on 2/7/2024. They can't find the order. I aked if I can place it. The carpet cleaner was ****** and I had a 20% off coupon so it was ******. I still had the total on my computer calculator. They said they can not honor that. I said well will you honor the****** price that it was? She said no we can do ******. I said the price was ****** with out that coupon. I told her Amazon has it for ******. She said I can't do that only the ******. I am really disapointed in a company that I have done business with before, and thought they were really fair and kind.TTI Floor Care North America Response
02/09/2024
The customer has been contacted via email explaining our system process when using a coupon and the reason her order did not go through. Have also offered her a discount on an original priced unit.Review from Al P
1 star02/06/2024
Cant make contact for defected part website or phone contact wait and no answerTTI Floor Care North America Response
02/07/2024
I have reached out to the customer via phone to assist with getting his issue resolved.Review from Victoria P.
1 star12/21/2023
My Hoover has factory defects and my floor steamer hasn't work out of the box.They are junk.TTI Floor Care North America Response
12/23/2023
An email has been sent to the customer for additional information so we can get her issue resolved.Review from Mike D
1 star12/11/2023
Bought new 2-14-23 Hoover MAXlife Elite Swivel XL pet UH75350 used 10 months maybe 30 times have had to replace the burnt broke belt 4 times SO FAR. THIS VACUUM IS A MANUFACTURER DEFECT Tried many ways to get ahold of customer service waited in phone over an hour no answer, chat same thing no answer. I WANT MY HARD EARNED MONEY BACK for this defective POS PRODUCTTTI Floor Care North America Response
12/18/2023
I am sorry you are having issues with your unit. Please check your email so we can get your issue resolved.Review from Glen G
1 star12/11/2023
Purchased a Hoover carpet cleaner in 11/2022. In 10/23, it started smoking. Took to a Hoover-approved repair shop on 10/30/2023. After 6 weeks, repair shop is still waiting on resolution from Hoover. Repair shop stated that they submitted warranty request on 11/1/2023 but cannot get response from Hoover when trying to follow-up. I personally spent 3 hours this morning trying to contact Hoover customer service (waiting on hold, waiting on callback) and have heard nothing.TTI Floor Care North America Response
12/18/2023
I am sorry for your issues with getting your unit replaced. Please check your email so I can get your issue resolved.Review from Jesse L
1 star12/04/2023
Hoover is a disaster, no customer support. **********************'s definition of customer support is literally one old lady ** her 90s.. And she doesn't even care.Good luck getting any help whatsoever. Hoover sent me A refurbished motor and it does not work loss of suction brand new out of the box supposedly and it does not work correctly.TTI Floor Care North America Response
12/05/2023
The customer has emailed and requested either a return label or a replacement. Will reach out to the customer to see what the preference is so we can get the issue resolved.Review from Vincent R
1 star11/20/2023
Ordered vacuum on 17Nov23 and Received on 18Nov23. Out of the box the battery is defective and does not charge. Attempted 27 times to contact customer service VIA chat and phone, chat says no one is available, phone says no one is available. No email address to state issues. My item is defective from the company and they want ME to pay postage to send it back and wait 4-6 weeks to reimburse my money. I want a paid postage and my money sent back immediately. ORDER# ******TTI Floor Care North America Response
11/21/2023
The customer has been contacted and a prepaid label will be sent so he can return his item. There is a 4-6 week timeframe to get his refund once we receive the item back. I am also going to offer to do a warranty claim if he is willing to do some troubleshooting to see if a battery/charger reset needs to be done instead of him returning the product.Review from Jennifer O
1 star10/23/2023
I have sent tweets, attempted to online chat, attempted to call and no one at Hoover is available. There is no email address. You are selling a vacuum that requires a belt that I need to replace - I used it once and the belt snapped within five minutes. The replacement does not exist - it's not in your manual, it's not on the Hoover website. Where the h*** do I find a **** EPH234 belt for your model #UH77110? Or better yet, how do I get my money back. It shouldn't take this much energy to get your product to work.TTI Floor Care North America Response
10/24/2023
We have been in contact with the customer and an order has been placed for a new belt.
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