ComplaintsforStanley Steemer Carpet Cleaner
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Complaint Details
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Initial Complaint
05/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I Stanley steamer came and cleaned my carpet on **** the technician can with a dirt clogged line and cleaned my carpet and now its a foul in my carpet. I called them back the same day they said it would be Monday before they could send another technician out however the smell became so unbearable so I called them back the next day they sent another technician out **** the smell is still in one of the room in my house. I called **** and was told by rep that the manager would call me back I never heard from the manage. I called them back again and the rep said it would another three days before a manager would call me back. Then she indirectly said it couldve been my water line he used when the technician said something was clogged in their line from the initial clean.Business response
05/02/2023
******************,
Thank you for making me aware of your situation regarding the cleaning on April 26, 2023. I am sure that I can resolve this matter. Pleas call me on my cell phone, ************.
I look forward to your call.
***************************
Director of Operations
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.