Reviews
This profile includes reviews for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.12/5 stars
Average of 1,164 Customer Reviews
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Review fromEleya E
Date: 07/21/2025
1 starHorrible not loyal and liars Ive with them for 19 years my credit line is 100k I purchased an item it was sold to me with intention that if it didnt work out return it, I tried but theyre not honoring what they said, now b of a has all documents and emails I mean everything and after 2 months they said I won, 10 days later they reversed those charges again after I won and received credit, now b of a is saying we have more investigation to do how does that work where everything was settled just to be opened again, I told the *** today if this isnt in my favor I am destroying the cc and cancelling that card after 19 years I dont cTe stay away from b of a they wont fight with you and for youBank of America
Date: 07/22/2025
Thank you for sharing your experience. At Bank of America,we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.Review fromkyla d
Date: 07/17/2025
1 starholding my money for no apparent purpose.i have called the hotline multiple times. No one will pick up even at 10:30 at night. As far as I know, they have been cashing my check from the same place for no problem. All the sudden there is a problem and they are holding two of my checks that I needed. Im a server. I only make six dollars an hour and I was looking forward to that 200 200 for two checks guess what they held two of them for no apparent reason the last three checks that Ive used from this place they have approved. They wont answer the call the online baking service to answer. Questions wont answer me at all. Im just looking for my money that I have worked hard forBank of America
Date: 07/21/2025
Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.Review fromL. P.
Date: 07/16/2025
1 starMishandled my debit card billing disputes on May 29, 2025. Incorrectly processed as fraud but were items not received, defective items, and unfulfilled merchant refund promises. June 9 was told claim would be correctly reopened. On June 12 was informed dispute was transferred to proper department. June 18, ******* stated chargebacks were issued and provisional credits were being escalated. June 20, I was told no such actions had occurred. June 20 I filed a complaint with the ****. On June 23 was contacted to give details for disputes to be opened properly. Contacted by ********* **** of the ******************************** of ***, informed me she would be handling my complaint. Since then I have contacted the bank several times and was told on June 27 that my requests were escalated to the "back office". June 30 I called the bank and was told that there is no such thing as escalating provisionary credit requests, and that my requests are denied due to "the nature of the disputes" (items not received, unfulfilled refunds, etc.). However, the bank did issue provisional credits for approximately 4 of the 25 disputes and ALL 25 disputes were of the same "nature". I contacted ********* **** for further assistance and she has declined to respond to me. I had to open a new complaint with ****. ********* ****, ******* ******, and ******* ****** are the 3 different BOA Resolution Specialists who have been assigned to my case and have done NOTHING. Their response to **** was required within 15 days of my complaint so on the 15th day BOA responded by stating they "are still working on it". Months later they have still not done a thing and I will probably have to take them to court.Bank of America
Date: 07/21/2025
Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.L. P.
Date: 07/25/2025
Your response is yet another generic, impersonal deflectionno surprise given how poorly you've handled this situation from the start. I'm still caught in a legal battle with this incompetent institution..Review fromMOURAD B
Date: 07/16/2025
1 starMy BoA credit card account faces a devastating impasse due to the bank's archaic passport information update policy. As a Moroccan citizen and Istanbul resident, severe financial crisis precludes U.S. travel. BoA relentlessly demands my physical presence for a passport update, the sole barrier blocking my Debt Management Plan (DMP), initiated via Apprisen on June 12, 2025 (proposal sent to BoA June 23, 2025).
Repercussions are catastrophic. My account (limit $6,100.00, balance $6,159.40) is "OVER LIMIT," accruing daily fees. I risk defaulting on my minimum payment due July 23, 2025, a consequence forced by BoA's inflexibility, despite paying over $4,800.00 interest since 2018.
All resolution avenues exhausted. On June 13, 2025, I sent a certified letter to BoA (PO Box 672050 Dallas). My first CFPB complaint filed June 14, 2025. BoA's "Passport mismatch" stance remains rigid, rejecting my Power of Attorney offer. My U.S. citizen sister (joint BoA account holder, Orlando, FL) visited the Fort Lauderdale branch on July 2, 2025, 01:30 PM EST; no alternative ID verification offered. My second CFPB complaint filed July 2, 2025, due to this continued DMP rejection.
I initiated direct executive escalation via email to Ms. Lora Monfared, Head of Consumer Card Products, July 3, 2025. My July 9, 2025, follow-up email remains unanswered. A second certified letter to Ms. Monfared dispatches July 11, 2025, stressing extreme urgency. Numerous calls, including from BoA on July 7, 2025, yielded identical unhelpful responses. NFCC also confirms BoA's unyielding policy.
This conduct constitutes an unfair, deceptive, and abusive act or practice (UDAAP), forcing a diligent customer into unavoidable default. BoA's refusal to adapt or acknowledge my hardship, hiding behind outdated policies, creates an entirely avoidable financial catastrophe. I urge BoA to implement remote passport information update, approve my DMP, waive all fees, and prevent negative credit reporting.Review fromStephen E
Date: 07/13/2025
1 starI am filing this complaint against Bank of America regarding unauthorized activity and unjust withdrawal from my personal bank account.I opened a business credit card through Bank of America under ***************** (EIN ending 3897). I received one card, which I activated and used sparingly. However, I later discovered unauthorized charges and was informed by a branch employee that a second card had been issued and activated automatically, even though I never requested it and never received it.I was told this is a normal process for business cards, but I was not made aware at any point. After reporting the issue, both cards were canceled. I later sold the business and made some payments on the card, but notified the bank that I could not continue making payments on fraudulent charges.On July 3, 2025, Bank of America unilaterally took over $3,800 from my personal checking account (ending in 2806) to pay the business card. I received no prior notice or consent request. This action caused financial hardship, emotional distress, and violates the trust I placed in the bank after over a decade of being a customer.I am requesting a full refund of the $3,800 withdrawn from my personal account, a written explanation of this offset practice, and confirmation that corrective action has been taken.Bank of America
Date: 07/15/2025
Thank you for sharing your experience. At Bank of America,we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.Review fromErika W
Date: 07/12/2025
1 starThis a very cold hearted, inconsiderate bank!! I had deposited a check of my cash back value from an insurance company and I understand that it's a 3 day hold and all but these ruthless fools send me an email talking about it will be a longer hold due to the fact that the check may be returned whatever that's supposed to mean??? They're acting like someone is committing fraud or something, so suspicious! Now I can't even get my car repaired because of them and have to wait until Monday to give them a call to find out what is the problem?! I wish I had gone to the check cashing place instead even though they would have taken $500 out but still I would have my cash!Bank of America
Date: 07/14/2025
Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.Review fromCeleste W
Date: 07/10/2025
1 starNo stars. I have been a customer for 32 years. I went to an ATM that turned out to be faulty dropped my money. I got half back but the rest blew. I called telling them about the machine and they did nothing. Didnt go check it and wouldnt help me with anything. Im just out money. After 32 years of being a customer and there was nothing they would do and I was transferred 4 times. So I lost the money, an hour and a half with horrible customer service. I am closing it and moving all my stuff. Horrible!!?Bank of America
Date: 07/11/2025
Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.Review fromNathan S
Date: 07/10/2025
1 starBank of America(BofA)has NO compassion for their elderly account holders. Trying to get an 86yr old to SETTLE an account for $4000+ or for any amount is disrespectful, greedy, and should be considered inhumane. Trying to navigate life is hard enough at that age add in with an uncertain economy, political anxiety, extreme heat, flooding, potential lost of food nutrition benefits, price increases, etc, etc and you have deep mental and emotional overload. Any account that **** is trying to settle and the account holder is nearing a century(100) he/she should be released from any obligation to ever pay/settle. **** will still be highly profitable long after my 86yr grandmother has left this earth. So why not give these old golden senior citizens a break ??Bank of America
Date: 07/11/2025
Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.Review fromJavier G
Date: 07/09/2025
1 starI have a business account with B of A and they continue to put 10 day holds on checks I get from customers even though they are also B of A customers. They can care less when I call and just say it is what it is ??Bank of America
Date: 07/11/2025
Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.Review fromLeaza A
Date: 07/09/2025
1 starI made the mistake of entering $2810.25 instead of $281.25 on an electronic transfer from my checking account. Called immediately and informed *** could do nothing. Continued to call everyday to see if I could get better assistance..2 days later informed by *** rep. **** I could put a Stop pymt on erroneous entry. Requested Stop Pymt. Still the receiving company can try to withdrawal for 3 days. Meanwhile our acct is in Negative Status. Requested a Supervisor to share concern about Representative not providing Stop Pymt option initially. Simply informed that each *** Representative may not provide proper information. WOW!!!Bank of America
Date: 07/10/2025
Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.
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