Complaints

This profile includes complaints for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bank of America

  100 N Tryon St STE 220 Charlotte, NC 28202-4031

  
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  Bank of America

  940 E Long Lake Rd Troy, MI 48085-4876

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  Bank of America

  1391 S Lapeer Rd Lake Orion, MI 48360-1436

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  Bank of America

  20202 Eureka Rd Taylor, MI 48180-5317

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  Bank of America

  4975 Bay Rd Saginaw, MI 48604-2523

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Credit card fraud. Someone opened a card under my name. I called the same day to have it closed and BofA said it was all done. twentyeight hours after the accounts were closed the credit/debit cards were sent out (email notice from BofA) and I called again to find out if what they said the day before about the account be closed was indeed true. That was confirmed, but they would not send a letter to that affect on the second day and said no cards were sent out. The support staff, after being on hold for almost 2 hours hung up on me. I was diplomatic and not rude, but firm and they just hung up. This is why I closed my accounts years ago and I want to make sure the accounts are indeed closed and that no one can open another one without some extraordinary information. I want a letter that states the accounts were closed I want an apology for the lack of clarity since the cards were sent out even after the account was closed.I want a way to ensure no one can open an Bank of America Card under my name again.

  Business Response

  Date: 02/14/2023

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
   As you requested, we addressed this matter directly on 02/14/2023 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *************************

• Initial Complaint

  Date:01/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is due to Bank of America's failure to respond in a timely manner to a serious scam that I was a victim of. Money from my Bank of America account was wired to another bank account that was outside of BOA without my permission. The wire fraud **** of the bank was very helpful at first. However, since then, I have not heard what is happening. *** has not contacted me to let me know if there is any resolution or when to expect one. It is very difficult to contact the wire fraud **** and I have spent hours on the phone just waiting to speak to someone. My complaint is that there needs to be a response to my urgent request for assistance and a speedy resolution to this matter as well as regular updates on this situation.

  Business Response

  Date: 02/11/2023

  
  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  
  
  As you requested, we addressed this matter directly on February 11, 2023 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  
  
  ***************************

• Initial Complaint

  Date:01/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bank of America was responsible for keeping and maintaining my funds. After what they call a glitch in their system, Bank of America mishandled and illegally transferred my money, using their ****************** Upon calling for more answers, I was met with more uncertainty and incompetence. Neither BOA or its affiliate, Zelle, are taking ownership over the chaos they have caused their clients today.

  Business Response

  Date: 02/16/2023

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  
  
  As you requested, we addressed this matter directly on February 16, 2023, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  
  
  I thank you for taking the time and effort to bring this issue to our attention.

   

  ***************************

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding: BofA account last 4 digit SS# x** ** **** I would like to know the status of my wire transfer CANCELLATION, $20K USD sending to Poste Italiane SPA Bank in ***** on 5/20/2020, then I requested a recall of this wire transfer on 6/11/2020, because according to my beneficiary lawyer in ***** that ******************* never delivered this 20K to the recipient in *****; I have the BofA ref # BML200622-004724, or WT/ TRN# ****************, I still get no answer from BofA as of today, Jan 18, 2023 even though I have worked so hard with many phone calls to BofA wire transfer, customer service departments, I also walked into many BofA Financial Offices locally to remind about this wire recall; some bankers refused to help with reason my account was closed, but I submitted the money recall in June-2020 when my account was not closed yet, therefore BofA should continue to help me to recall this money. I also spent a lot of money to hire interpretor to call Poste Italiane to return the money, last time I called this bank was in Nov2022, but it suggested I should request BofA Inter-************** to work directly with Poste Italiane for this recall. The bank in ***** has no reason to hold onto my $20K since June 20,2020. In Nov 4, 2022, I went to the local BofA to search for help again, there was an email sending out from *************************, a BofA banker, who knows so well about this $20K wire transfer has been delayed by ******************* related to the recipient had legally issues with the ******* Police, and I am the VICTIM of this scam where I invested my money to the wrong hands. According the ************************* email on Nov 4, 2022, the bank in ***** promised to return the money to me soon, I have enough patience to wait for this money back since June 2020. The BofA local branch in ************, the ********* branch updated my current address, telephone in Nov 2022.I really appreciate BofA in advance to demand ******************* to return this money to me to survive.

  Business Response

  Date: 02/17/2023

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I have contacted the referenced customer and will work this matter directly to respond to the customers inquiry.

  *******************************

• Initial Complaint

  Date:01/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank of America credit card was used for 3 different purchases at BJ's wholesale club total for around $1178 in 2 days i.e. 25th and 26th Nov 2022. It is like someone cloned my credit card and used it in bjs ************************* location for purchase. I still have my original credit card with me. I informed the issue to my bank i.e. bank of America and they didn't help me out.I went physically to *** location At *************** ** and informed them about the scam and they were like they can't help me. I called their manager and they are like we can't find out the membership ID which was used to make the purchase using credit card and transaction details. As BJs is a membership driven store and we can't purchase without membership so I was hopeful that I will catch the culprit who used my cloned credit card illegally but the Manger of the store didn't help me. I came home and called bjs customer care and asked them for help in hope to get the membership ID associated with the purchase but they too denied to help me and asked me to talk to your bank which is bank of America in my case.I am trying to get help from bank and that too is not helping me at the moment. I am not sure what to do next as I am helpless as both merchant where my credit card was used illegally and bank is not helping.I am in business with the bank from last 5 years and this is first time I am facing this issue and the behavior of the bank makes me think that it's not worth staying loyal with bank and have done thousands of dollar of shopping but no issue and when I got into problem , bank is refusing to help.Also want to point out that business like bjs which is so big and huge don't have system in place to track transactions and fraud happened in my case.I am hoping to get some resolution and hopefully culprit will be caught and punished so that this should not happen to anyone else in future.Attaching the automatic mail from bank of america regarding the fraud which bank is not accepting.

  Business Response

  Date: 02/15/2023

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on 02/15/2023 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days.However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *************************

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited a check into my Bank of America account#: ************ on 1/9/23. I was told by the cashier that the funds would be available the next day. I became aware 1/10/23 that in fact the bank put a hold on my funds and my account. I have been unable to access my account ever since then. This Bank of America is located where I live in ****************. I physically went into the bank asap on 1/17/23 and spoke to the Manager Rich. He refused to participate in a conversation with customer service starting at 12:45 pm. **************** informed me that my account was in the process of being closed. They also informed me that my funds would not be available to me until the estimated date of2/21/23. At which time they would mail me a check. In the mean time I presume that Bof A will be making interest on my funds since they cashed my check. I then spoke to the Supervisor ****** of B of A customer service. He would not confirm or deny that the bank had cashed my check. This call was recorded and ended at 12:54 pm. The check I deposited is from *** my life insurance policy. The verification code is : **********. according to *** the check has been cashed. I took out a loan on my policy in the amount of $7,101.91. My B of A checking has a balance of .41 and my savings has a balance of ********. Of which I have no access to. I would appreciate your assistance in this matter as soon as possible. I need my money asap. I want them to have repercussions for their criminal business activity. I think an investigation is in order. I wonder how many other people have been subjected to their bad business practices.

  Business Response

  Date: 02/17/2023

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on February 17, 2023, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *********************
  

• Initial Complaint

  Date:01/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A cash transfer deposit was made and posted to my account on 1/17. On 1/18, due to a known "error" Bank of America fraudulently reversed the deposit to my account. Resulting in my account to go overdrawn, incur overdraft fees, miss work due to inability to fuel my vehicle, because account was "fraudulently" overdrawn. After numerous attempts and 4+hours on hold (cell records as objective evidence) i was advised the issue was known and executive team was working on resolution. I was then transferred by (1) Supervisor to a "Manager" who advised he could not help with missing money, only request overdraft refund as a "courtesy." Manager then transferred me to another department to file claim for reimbursement of missed work due to BofA system error. After being on hold for 2h37mins, Representative "*******" told me to file claim/complaint with BBB.I need a resolution to the fraudulent actions performed by Bank of America; posted deposit reversed in error (without notice), refund of overdraft fees, and compensation for missed work due to error causing account to be overdrawn without ability to purchase fuel to get to work. I also risk reprimand from employer. Bank of America would NOT fix issue, nor apply funds to accountto allow me to get fuel. Ultimately holding me agaisnt my will bu not allowing use of my bank account, only advised it is a known issue, without any time-frame for resolution.

  Business Response

  Date: 02/16/2023

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on 02/16/2023, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *************

• Initial Complaint

  Date:01/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After spending my valuable time on extended holds and being disconnected TWICE by representatives who never called me back on January 18, 2023, Bank of America refused to release funds on a check from a Fortune 100 company--a check I've received every month in the same amount for a year. The representatives refused to help me, despite the fact that I've been a customer for over 5 years. They were rude and lied to me directly, claiming they couldn't verify funds on the check for 48 hours. That is an outright lie. The customer service person claiming to be a supervisor (Asia) lied to me, claiming she couldn't do anything when I know for a fact that she can. The previous one time they held the check (when I just started depositing them a year ago) the supervisor released all of the funds immediately. I spent almost three hours on the phone with them and was treated like a drug dealer who deposited drug money. It was unbelievably humiliating and disrespectful.

  Business Response

  Date: 02/15/2023

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  
  
  As you requested, we addressed this matter directly on February 15, 2023 by way of telephone or letter.If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  
  
  I thank you for taking the time and effort to bring this issue to our attention.

   

  *********************

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My disability funds from the ******************* are not accessible to me from my debt card issued from Bank of America with partnership from the state. The last time I was able to use my card was 12/14/2022. I spoke to state disability in person and over the phone they have no hold on my money. It has been over a month with over 6k sitting in the debt card.

  Business Response

  Date: 02/17/2023

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on February 17, 2023, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *******************************

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i called bank of America 12 times today most of the time I can't get through the line says do to extenuating circumstances you call can no be completed at this time on the 100 time i called i got through at ***** am Est time zone the call took 49 minutes i talked to one person she was ok i could tell she was working from home i could her kids in the back ground i said i tried to withdrawal 300 this morning the atm didn't dispense any money but it reflects in my balance like i did she looked at it and said i have to wait till it post and there was nothing she could do i said can i speak to a supervisor she asked me why i said just to confirm she said hold i heard nothing for a while then she came back and said the supervisor said she is just going to tell me the same thing i said i would still like to speak to one she transfer me to a lady named ****** who said she was a senior supervisor i explained what happened and she said i have to wait for it to post i said i understand that but what if it dose not post in ***** hours and she kept saying the same thing on the 4 time she said it will post its a atm i was under the impression that it would take up 5 days to post that's what the boa app said when i tried to dispute it then she said the bank of America slogan like she did an good job and hung up on me i feel is very unprofessional i have been with boa since ******************************************** my mouth and am disappointed especially from someone of management

  Business Response

  Date: 03/01/2023

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I will work this matter directly to respond to the customers inquiry.
  
  *****************************