Complaints

This profile includes complaints for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Bank of America has 2995 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Bank of America

  100 N Tryon St STE 220 Charlotte, NC 28202-4031

  
• 

  Bank of America

  201 Townsend St Lansing, MI 48933-1551

• 

  Bank of America

  29405 Greenfield Rd Southfield, MI 48076-2226

• 

  Bank of America

  29405 Greenfield Rd Southfield, MI 48076-2226

• 

  Bank of America

  17430 W 13 Mile Rd Beverly Hills, MI 48025-5439

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing to let you know of my complaint for an inquiry I saw on my credit report ! I was offered a card ( pre-approved) from RCCL for a credit card offered me for my status , Bc pre-approved , I assumed no credit score check for any type of inquiry When I saw Bank of America noted ,I called up and questioned them if I would hv an inquiry for the pre approved card ? I was told not on a pre approval !! I said I was notified I qualified for the card !! I said I wanted no inquirys on my credit report , especially because I was applying for a mortgage and didnt want anything on my credit report ( all 3 of them ) I was told they arnt pulled by their bank ! I wldnt of agreed any other way ! I felt comfortable with the response , so I went on to fill out the app Low and behold Bank Of America was the bank that the card was being viewed by on the application and was the bank running my credit on all 3 bureaus I Never Would Of Done It !!!!! ***** would I hv chanced my mortgage application! I am sooooo distraught , I knew I had a descent score so believed them ! Then realizing Bank of America pulled it :-(Not fond of BOA for reasons of their mannerisms ! I was definitely mislead and would like BOA to remove the Inquiry from All 3 of my credit bureaus asap Thankyou , ********************

  Business Response

  Date: 07/19/2024

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However,in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  I thank you for taking the time and effort to bring this issue to our attention.

  **********************************

• Initial Complaint

  Date:06/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bank of America in 2023 made an inaccurate escrow analysis that grossly underestimated summer taxes. As a result in 2024 we are $9,500 in escrow shortage from them assuming the wrong number. Our mortgage payment went up $1,100 with no notice or the option to pay $9,500 to, satisfy our shortage. The lack of acknowledgment of fault and heads up in such a long time is baffling and unacceptable as we are now expected to immediately pay a monthly mortgage of $2,491.

  Business Response

  Date: 07/23/2024

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints,I welcome the opportunity to respond to the customers inquiry.
  As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  I thank you for taking the time and effort to bring this issue to our attention.
  

  *********************************

• Initial Complaint

  Date:06/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information.According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 USC 1681 have the right to privacy According to 15 USC 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 USC 1681 I have the right to privacy According to 15 USC 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. Inaccurate Information on my credit report is causing me financial distress

  Business Response

  Date: 07/24/2024

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent,it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  ***************************

• Initial Complaint

  Date:06/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This account is inaccurate and still showing in my credit report. I've been disputing this account for a very long time now and no action was being made.

  Business Response

  Date: 07/16/2024

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
  
  As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *******************************

• Initial Complaint

  Date:06/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A claim was filed with Bank of America for fraudulent activity that occurred on my account. The Company attempted a small debit $0.88 Meta **** and then debited $****** Speedy Cash 3/18/24. I can only assume to check if funds were available. The company name seemed suspicious. Bank of America provided a temporary credit adjustment of ****** and $0.88 on 3/19/24 while the investigation took place. I requested this company be blocked from making attempts to draft from my account. This action was not full-filled until the claim was reversed and I requested for this to be done at the time my money was taken. BOA Reversed the credit provided on 6/7/24. I called *** informed them I did not authorize these charges. I was informed to complete an Unauthorized ACH fraud form and faxed to BOA as directed. *** informed me the company provided documentation with my information authorizing charges. Upon review of the document everything was done electronically. Nothing with my actual signature was provided any person can sign anything with my information and present false documentation. I cant allow this company to just keep my money when I did not authorize these transactions and *** allowed this to take place. I should have been alerted of this (red flag) when it occurred to stop the charge. I would like my money returned and resolve this without getting other entities involved. Thank You

  Business Response

  Date: 07/25/2024

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry. As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details.For further information, please contact the customer directly. Please let us know if we can assist further regarding this matter.  I thank you for taking the time and effort to bring this issue to our attention.
  
  *****************************

  Customer Answer

  Date: 07/29/2024

   
  I am rejecting this response because: My complaint was not fulfilled in my favor after speaking with the Bank of America Representative because a business provided my information to Bank of America as well as a deposit that was made to my account. If a company was given permission to draft from my account by me I understand; however, if I don't give permission to a company to draft from my account that's entirely different issue. Thank You Nothing Further
  
  

• Initial Complaint

  Date:06/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bank of America is sending me monthly statements on a closed account that I had jointly with my father who passed away. They are charging me monthly service fees even though the account has been closed in person at the local branch.

  Business Response

  Date: 07/25/2024

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  ****** ****

  Customer Answer

  Date: 07/26/2024

   
  I am rejecting this response because: Bank of  America continues sending monthly statements with the name of my deceased father, which is rather cruel on their part. It seems that *** cannot understand the nature of this complaint and have fail to deliver on stopping mail communication on closed accounts. As soon as they agree to stop sending written communication this complain will stop.
  
  

  Business Response

  Date: 08/22/2024

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested,we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days.However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  I thank you for taking the time and effort to bring this issue to our attention.
  
  ****** ******

  Customer Answer

  Date: 08/23/2024

   
  I am rejecting this response because the check for the amount being requested by BOFA was never cashed.
  
  

  Customer Answer

  Date: 08/28/2024

  Yes, **** has contacted me via phone.  I have rejected all mail address to my deceased father, which they continue to send.  I am rejecting the response from **** because they are demanding that I pay back the amount of $3875.92 for a check that my sister never cashed. The check is not endorsed and it is even expired.  So, no funds came out of the account while it was open, yet they said they sent that amount to my sister.  If that is the case, I am reporting this check as stolen.

  Customer Answer

  Date: 08/28/2024

  Yes, enclosed!

  Business Response

  Date: 09/20/2024

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested,we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days.However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  

  I thank you for taking the time and effort to bring this issue to our attention.
  
  ****** ******

  Customer Answer

  Date: 09/20/2024

   
  I am rejecting this response because: the answer is not a resolution to the issue.  I have given BBB consent to exchange information about my case with ****, however, they continue to harrass me over the phone.  I want **** to communicate via BBB. I went in person to the **** branch 3 times to solve this issue, and in bad faith, they could not do anything with my proof of check not paid.  I would rate **** as a poor conductor of business and would be willing to speak to the media.
  
  

• Initial Complaint

  Date:06/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This account is inaccurate and is affecting my credit scores due to it's inaccuracy. I already disputed this way too long now and no action was being done.

  Business Response

  Date: 07/26/2024

  
  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
  
  As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *************************;
  
  

• Initial Complaint

  Date:06/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem started on 6/4 when I received notification that my Zelle account with BOA was closed. I contacted *** on the morning of 6/5 and was told that my credit cards have been closed. Worried that my banking account would also get impacted I visited a branch that same day where I was told that I had to verify that my same personal information was the same (phone and address). By doing this, the freeze that was on my checking account was lifted but they could not do anything about the closed accounts which we have accepted that fact. Fast forward to 6/25, and looking at my online account the balance now shows past due and late however I have always had auto pay set up on my cards. I called BOA again on 6/26 and spoke to ******* from Care, ****** from KYC, back to ******* from Care and finally a manager **** in Care. I am not sure why I ended up in *** to redo the verification when I already did it but all I was trying to resolve was to waive any late fee and interest charges on the account. The manager was unable to resolve and basically said the accounts can be closed without warning or notification. This seems like an unfair practice because if you are going to close the account then why also cancel the auto pay? The account is closed so it cannot be charged anyway so once it auto pays to $0 the balance is settled. I have been a customer with the bank for 12 years and a longtime preferred member as well so doing all of this because they couldn't "verify" that the phone # and address that I have always had for the same time I've been a customer is ludicrous. Not to mention that there was only one letter reminder (that they said was) previously sent that I never saw and the "confirm your info" prompt in the mobile app also does not warn you if it doesn't get completed (then why allow a customer to skip prompt every time?) This whole situation just seems unfair and deceptive and just a way for the bank to earn an extra few $ before I move away from them.

  Business Response

  Date: 07/26/2024

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *********************

  Customer Answer

  Date: 07/26/2024

   
  I am rejecting this response because: Turning off the bill pay when the bank account was still open and only notifying via one email which happens to be the same day I went to the branch and was shocked at what happened is unfair. Not to mention you waited the full 30 days to respond while the card still gets assessed late fees/interest and only now can explain why the account was closed. For reference, the letter stated due to missing/incomplete information but my personal information on the accounts has been the same since it's inception and was never missing on the account. Just by not "confirming" that my personal information was still correct I ended up in this position.
  
  

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  claim filed with Bank of America April 2024 for the amounts of $585.12 Claim ************ Bank Of America issued a credit to my checking account for the amounts stated above May 30 I noticed the same two charges on my checking account I contacted Bank Rep informed to speak with the claims department On the 31st Rep reopened my claim informed me to write a detailed statement I inquired with the rep to get a better understanding as to why my claim was denied I had no notification by email mail or my Bank of America app Bank of America just took my money They reversed the credit provided to me at the time that I submitted my claim I was informed the credit reversal was due to past payments and recurring charges I do not know this merchant I havent made any payments or approved any recurring charges for this merchant to take out my checking account I was also informed that it could take up to 90 days in which I do not have 90 days to wait for Bank Of America to give me my money back currently Im on medical leave for a family member and only receiving deposits for my adopted nephew which the Bank took this is the only income I have coming in Im not being paid by my employer the bank failed to contact me or provide an opportunity to respond before they took my money I believe Bank Of America is stating that the 85 charge made in March of 2024 is a payment or recurring charge that I did not notice at that time When I submitted the claim the rep mentioned the 85 charge after she asked if there were any other charges from this merchant I said no but she found an 85 charge which was an oversight on my end had I seen the charge a claim wouldve been submitted in March ********************************************************************************************* the system and Issued a new debit card I asked the representative how was my card used if it was locked the rep stated sometimes cards can still be used even if they are locked merchant contacted denies payment

  Business Response

  Date: 07/10/2024

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
  As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  I thank you for taking the time and effort to bring this issue to our attention.
  ***************************

• Initial Complaint

  Date:06/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bank of America is not reporting my tradeline my dad added me to his credit card

  Business Response

  Date: 07/16/2024

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
  
  As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *****************************