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Business Profile

Auto Repairs

Woodie's Auto Service

Complaints

This profile includes complaints for Woodie's Auto Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Woodie's Auto Service has 17 locations, listed below.

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    Customer Complaints Summary

    • 35 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/10/2025

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. I went to Woodies auto shop with Check Engine Light on. And they provide to do Ambient Temperature Sensor Remove and Replace, on date 5/23/2025.2. Less than a month later, on 6/18/2025, Check Engine Light was back on again.3. I called Woodies to ask for resolution, they only suggested bringing car back to check.4. Losing trust on Woodies I went to another auto repair shop on 7/7/2025. And the report came back they had to Install Missing Ambient Temperature Sensor on 7/9/2025.5. I called Woodies again to inform the situation that they FAILED to replace the sensor after removing it and ask for refund. They checked history and promised to have their manager call back on 7/10/2025 early morning.6. No contact has been received as of 2:30pm 7/10/2025. Losing all trust on Woodies, so decided to file this compliant.7. I want them to cover all my expense on the second auto repair shop a total of $279.22 and Lyft $6.39. Let go all the extra time and worries spent during this time.

      Business Response

      Date: 07/21/2025

      We sincerely regret that the customer has experienced an issue with their vehicle. Please know that, had we been given the opportunity,we would have gladly inspected the vehicle and performed an additional diagnostic at no charge, provided the same diagnostic code was present.
      For every service we complete, customers sign an invoice that clearly outlines our warranty policy: in the event of a concern related to any repair we perform, the vehicle must be brought to one of our facilities for warranty work. This policy is in place to protect both our customers and our company, ensuring *********************** are completed to the highest standard.
      To make this process as convenient as possible, customers are not required to return to the same location where the original service was performed. We proudly operate 15 locations throughout the ********* area for our customers convenience.
      Regarding the specific concern raised about the sensor: if the sensor was missing, the vehicles check engine light would have illuminated immediately upon starting the car, as the computer would not have received a signal. It would not be possible for such an issue to go undetected for a month under any circumstances.
      Had the customer brought the vehicle to us as requested, and had the temperature sensor indeed been faulty, we would have covered the necessary repairs at no additional cost. However, as noted, we only received a phone call and advised the customer to bring the vehicle in for further evaluation. The customer ultimately chose to have the vehicle serviced elsewhere.
      At this time, we must respectfully deny the claim, as our warranty guidelinesclearly stated on the signed invoicewere not followed. We remain committed to providing quality service and hope to have the opportunity to assist you in the future.

      Customer Answer

      Date: 07/21/2025

       
      I am rejecting this response because:
      Had the customer brought the vehicle to us as requested, and had the temperature sensor indeed been faulty, we would have covered the necessary repairs at no additional cost. Was not what I heard when I firstly called in to notify the Check Engine Light was back on again on June 24. I was told I have to cover the diagnostic fee even though the issue was the same code. Which is almost 200 dollars.
      Besides, I was also told the diagnosis is conducted by machine and code automatically generated, so there should be no manual operational on the code and the result of second shop should be true. 
      The essence of this error is not a warranty issue, its promised service not even being done. And the business has charged me for that service for almost 200.

      So the thing is: service not done, I have to bring vehicle back and pay at least diagnosis fee no matter what - How could I know if this on purpose to trick me to bring back the vehicle to charge me for the second time diagnosis fee in this case?

      Business Response

      Date: 07/24/2025

      Our warranty clearly states that if you are within a specific radius of miles of our facility, any concerns or issues must be addressed by bringing the vehicle back to our location so that we can inspect and verify the problem ourselves. This policy is in place to allow our technicians the opportunity to diagnose the issue firsthand, ensuring both the accuracy of the diagnosis and the effectiveness of any potential repairs under warranty.
      In your original statement, you acknowledged that we requested you bring your car to our facility so we could diagnose the issue.Unfortunately, you did not bring the vehicle to us for this purpose, which is a required step for us to verify the problem and provide warranty coverage.
      Furthermore, we have a signed invoice with you that includes our warranty statement and requirements. The warranty process requires that the vehicle be returned to our facility within the specified radius for us to confirm any issues before repairs can be authorized at no additional cost.
      Regarding the diagnostic fee, our policy is that if the diagnosed issue is determined to be covered under warranty, the diagnostic charge is waived. However, we must perform the diagnosis ourselves to validate the concern, as stipulated in our warranty. Diagnoses or codes provided by outside shops do not fulfill this requirement; our technicians need to verify the condition to ensure accuracy and compliance with our warranty obligations.
      We understand your frustration, but in this instance, the failure to bring the vehicle to our facility as requested prevented us from completing the diagnostic process and honoring the warranty terms. Our intention is not to charge unnecessary fees, but rather to ensure a fair and consistent process that protects both you and our business.
      For these reasons, we respectfully reject your statement and uphold our original response.
    • Initial Complaint

      Date:06/27/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since April/May of 2025, have been having the same problems with my coolant system. Woodies ********* stated I needed a new system which was installed, but my problems became worse, I took it back to them a second time and nothing was rechecked of flushed. The process created air bubbles which I was told to keep driving it the first time. After the second time they/woodies said it was my engine. Woodies said the car was driveable, the temperature gage fluctuated which was the problem in the first place. In the meantime I am borrowing vehicles and renting vehicles to go to work. I would like my vehicle fixed at the dealer of my choice because when I went back a diagnostic was done which is for the engine not the coolant system. Nothing was done/rechecked for the coolant system. The other option would be a full refund.

      Business Response

      Date: 07/18/2025

      The vehicle came in April 25, 2025. Initial complaint was vehicle was running hot. 
      Our ASE certified Technician found a major coolant leak upon inspection, 
      we confirmed that the water outlet & water control assembly was cracked 
      and leaking coolant heavily. At that point, we proceeded with replacing 
      the faulty component as a first step with the customers approval. We then re-tested the system afterward and found no more leaks. 
      Approximately one month later on May 22nd, the customer returned with with an overheating issue, along with the coolant reservoir overflowing. We 
      thoroughly inspected all prior workthere were no external leaks, and 
      the water outlet remained completely dry.
      We then performed further in depth diagnostics including a block test. It failed, indicating the possibility of a blown or cracked head gasket. Based on these findings, we provided pricing options for both a cylinder head replacement and a complete engine replacement, as those are the necessary next steps given the current condition of the vehicle. 

      We followed the guidelines for the job at hand. There is no way to know the depth of every problem. We must always start with the obvious fixes. 

      An analogy would be: You had a toothache and went to the dentist. The dentist found you had food stuck in between your teeth. Would the dentist remove the food and send you home to see if you get better OR would the dentist suggest removing your tooth and replacing it with a veneer? 

      Customer Answer

      Date: 07/21/2025

       
      I am rejecting this response because:

          I have read the response from Woodies Auto Repair Service and I  am unsatisfied with the response.

         The second time I came in to Woodies, I was told they would run a diagnostic test. I was told they didn't do anything and my vehicle was drivable. It was a maybe the engine not that it was the engine. It could be an internal leak not that it was a leak,but the car is drivable.

          Again I am requesting that Woodies Auto Service be responsible for the repair through a *** dealer or give me a refund. 

       

       

      Thank you 

      ******* French 

       


      Business Response

      Date: 07/22/2025

      Thank you for allowing us the opportunity to address your concerns regarding your vehicle.
      We want to clarify that, as previously explained, we are not responsible for replacing the damaged head gasket or engine. During our diagnostic process, we identified an issue that was present at that time and performed the necessary repair. After completing the repair, we thoroughly verified that the initial leak had been resolved.
      With coolant systems, it is standard practice to address the known problem first, then retest the system to determine if any additional issues exist. This step-by-step approach is crucial, as it is not possible to predict other underlying problems until each is addressed and retested.
      Unfortunately, as the customer noted in the initial complaint, the vehicle was driven while overheating. This action is outside of our control and can cause significant engine damage, such as compromising the head gasket. Had the vehicle not been operated in this condition, it is likely that the engine damage could have been avoided.
      At this time, we must respectfully decline the request to cover or perform the engine repairs at no charge. However, as a gesture of goodwill and appreciation for your business, we are pleased to offer a 10%discount on the labor charges associated with this repairan offer we extend to all customers facing major ***********************.
      We sincerely apologize for the difficulties you are experiencing, our goal is always to assist our customers to the best of our ability, and we hope this explanation provides clarity on our position.
    • Initial Complaint

      Date:06/20/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ****** ******, and my address is **********************************. My phone number is .************.So, I called Woodie's Thursday 6/12, and the *** Inspection connection is still down/not working. After this conversation with *****, I called the ** *** at approximately 2:00 pm. The representative stated to me that the ** ***'sinspection connection is working. There is a connection. If there is an issue, then, it is on Woodie's end. The representative of ** *** recommended an alternative to Woodie's in order to help me get an inspection. The representative suggested that I ask Woodie's to give me hard copy of the *************, when my dad could get to my apartment on 6/12-Thursday, he called ***** at Woodie's and told ***** that he and myself are coming back to get a refund for an incomplete inspection. My dad and I returned to get my ***** refund. I did receive the refund. I informed ***** that the ****** said the connection issue was on Woodie's end not the ** ***. Woodie's continued to reiterate to me that the connection issue was on the ***'s end not their end. Also, Woodie's refused to give me a hard copy of my inspection.

      Business Response

      Date: 06/23/2025

       Link to our Digital Vehicle Inspection- ************************


      Woodies performs a DVI inspection of every vehicle that comes to each of our locations. This is a performed so that every customer knows the complete condition of their vehicle.
      I have included the link of your inspection above.

      Looking at the pictures of the for mentioned cv axle boots that are in question. You can see where the rubber has been torn. How this has happened nobody would be able to say with any certainty. These are rubber parts that are always in motion when the vehicle is moving. They are also required to flex when the front wheels are turned. Just like the pictures of the boots that are covering you ball joints in the previous pictures.
      This could have happened at any time that the vehicle is moving. Per our DVI (link attached) you will read we saw signs of wear and damage and recommended to keep an eye on it. 

      As for the time that the vehicle was here.
      The invoice was started at 10:45 A.M
      The invoice was closed at 11:52 A.M
      Our DVI was sent to you at 11:40 A.M

      We are sorry that the service that you were charged for was not performed on 06/11/2025
      We do see that the charge was returned to you on 06/13/2025

      Customer Answer

      Date: 06/24/2025

      I reject this response as it does not address the serious concerns I have with dishonest employees fabricating/sabotaging customers vehicles without their knowledge in at attempt to make a profit by offering to repair work that never needed repairing had the employer/employees not damaged the my car to begin with.  I agree most people are suffering due to the shape of the economy; however, it is unacceptable and unethical to gain profit dishonestly.  Policies, procedures, company protocol is great, but management must be certain all employees are following those guidelines.  They must be held accountable.  I am puzzled and confused by some of the statements and comments in the response given by Woodies Automotive.  Yes, I agree that you charged my card 30 dollars.  Yes, I agree that I was given a refund of 30 dollars back to the card.  I am not sure about the time of 11:52?  What is the significance of the time mentioned in the response?  Is this supposed to mean I left with my car at 11:52?  Because I most definitely did not.  Maybe, you ran my credit card at 11:52?  I had an interview on 6/11 at 12:00 pm for a job.  I told ***** this on multiple occasions.  I made an appointment online on 6/10 for 11:00 am on 6/11. 

      Please read attachment as I did not have enough characters to elaborate and explain the seriousness of this issue.


    • Initial Complaint

      Date:04/18/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have issue with the advertised 36m/36k NAPA peice of mind warranty offered as its false advertising. I would prefer to talk to the "corporate office" directly but since there is no public listed corporate contact information (only individual shop contact) I have no choice but to file through BBB.I placed a nationwide NAPA warranty claim which I am well within the 36m/36k warranty but upon filing a warranty claim **** peice of mind confirmed the shop is not signed up for the 36/36k program in which they informed me I have and shown all over the Woodies website. **** confirmed they only have the 24m/24k warranty which I have exceeded. Complaint is if you advertise and use NAPA 36/36k warranty all over the website then that is what should be offered nationwide. This is basically a false advertising claim I would like to get resolution outside of a court room.

      Business Response

      Date: 05/15/2025

      We are currently in contact with the customer and warranty company. The warranty company is working on a resolution for the issue. 

      Customer Answer

      Date: 05/17/2025

       
      I am rejecting this response because: Thank you for reaching out and its great news the advertised 3 year/ ****** mile warranty is currently being worked and hopefully the error will be fixed soon. Once the issue is actually resolved & I will bring my vehicle in for service to confirm the advertised warranty is being honored and I will happily accept the solution. 

      Thank you


      Customer Answer

      Date: 05/23/2025

       
      I am rejecting this response because:

      I received the BBB message that the complaint is being closed because the business has responded.  But the business has only responded with:

       

      "We are currently in contact with the customer and warranty company. The warranty company is working on a resolution for the issue." 

       

         This is beyond unsatisfactory, it's just a handwave to brush off the complaint. They don't care at all & no actions have been taken to fix anything as they only responded that they will look into it but, absolutely no actions have been taken to resolve the issue. 

       

         I called Woodie's warranty company "***************" today, 22 May and was they have nothing on record, nothing has been changed, nothing has been fixed. Woodie's is falsely advertising a Warranty service they are not signed up for, nor do they honor. 

       

        

       

      V/r,

      **** *******

       

       


      Business Response

      Date: 06/05/2025

      The warranty company has resolved the clerical issue and is going to honor our 3 year/ 36k mile warranty pending the findings of a proper brake inspection at a registered Napa Service Center. I have relayed this information to the customer and am waiting for him to contact me after inspection.

       

       

      Thanks,

      *******

    • Initial Complaint

      Date:02/24/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dropped my car off on 10/6 due to car riding rough. They replaced 4 coils, 4 spark plugs, cleaned the fuel system, and flushed oil cooler line per their recommendation. For all of this work cost me $1874. Fast forward 11/4 dropped my car off due to horrible gas smell. They claimed I needed a new fuel pressure sensor cost me $386. Picked my car up 11/6 at 12:11pm. Then 11/7 @ 8:30pm I was driving my car and gas smell again along with alllll of the lights coming on when it rode rough in October. Got to the side of the road and my entire engine caught fire. Not only is Woodies claiming its not their fault what are the odds they messed with the fuel line and sensor in oct and nov. I had to pay my $500 deductible, cost me $2260 at woodies to have them fix my car which clearly caught fire, and now I am left with NO CAR! We had an investigation on my car and apparently Woodie's mechanic was negligent and replaced the sensor ONLY. In The fuel line was required to be replaced at the same time. Due to an inadequate repair, it caused my car to catch fire. Woodie's take ownership and realized i would still have a car if it wasn't for your mechanics being negligent. With my deductible and repairs it cost me $2761.29. DO the right thing! Also, will never recommend you're company to anyone. The inconvenience this has caused me is NOT OK! Now i am having to buy another car and have a car payment. DO THE RIGHT THING!

      Business Response

      Date: 03/20/2025

      Ms ****** has contacted her insurance company and they are in talks with our insurance company. What they determine will be how this is settled. We have never seen the vehicle since it left our shop so we cannot say what happened. We did replace a leaking part with an OE part. Due to Ms ****** involving her insurance company it is now out of our hands. 

      Customer Answer

      Date: 03/20/2025

       
      I am rejecting this response because:
      My insurance closed my case w/ me on Feb 23rd due to them trying to contact Woodie's for several months with no return call back. I have a letter from my insurance representative informing me that if I paid any out of pocket expenses (which I did in October and November to fix my car) then I will need to take this in my own hands to retrieve my money back. My insurance company is collecting whatever they need to on their end which will not come to me. THEY HAVE CLOSED My case with me. I have attached pictures from less than 24 hrs of picking my vehicle up from Woodie's, it catching fire and becoming a total loss. Woodie's do the right thing and refund me what I paid for you to fix my vehicle along w/ my deductible. That is all I am asking. I no longer have a car because of your lack of fixing my car correctly. Own up to it and refund me the amount you charged me and we will be done with this. ***** did their own investigation of my burnt car and found the following--- ********* technical journal *****: if the car is equipped with a ****** LPS P/N 31478293/31405791, replace it w/ a new Sensata sensor P/N ******** that is included in the kit P/N ******** together w/ the appropriate feed line packed in a plastic bag. Follow the instructions on how to replace the involved parts in VIDA VCC -412342-4. Please notice that the fuel line P/N ******** included in the kit always needs to be replaced when replacing the **** The fuel line was required to be replaced at the same time as the sensor. My vehicle falls within the chassis range where both parts would need to be replaced, not just the sensor. Their investigation determined that an inadequate repair was conducted by Woodies which resulted in the thermal incident. 
    • Initial Complaint

      Date:11/14/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Starting last year, I have had ***eated issues with my 05 ****** 4Runner. This engine is known for it's reliability and longevity. When I took it in for servicing due to a blown head gasket, I had Woodie's repair it. Afterwards, the car was in and out of the shop for several different issues. This has culminated in getting a second head gasket repair back in August of 2024. I opted for the repair, and a month later after paying for the service, the engine completely blew fifteen minutes after leaving the shop, leaving me stranded on the highway. The following is from their diagnosis of the issue: "I highly suspect the possibility that the connecting rod bearing on that number one cylinder was compromised because of water getting in the cylinder and the vehicle being started and ran that would put a lot of stress on the bearing and the connecting Rod cap."They refuse to honor their "warranty" and also refused to refund me. Instead, they offered a full engine ***lacement, provided I pay for the cost of the engine. This is not acceptable, as I made clear to the customer ********************** at ********************'s. Even before the offer, the customer ********************** *** stated that the mechanic should have recommended me to ***lace the engine. So now, not only am I out 4700 dollars, I now have to pay an additional 3700 just to get the repair that should have been recommended in the first place. I do not have confidence in any Woodie's location to even perform this repair. The car is ***eatedly in and out of the shop with "unrelated" repairs this past year, and has culminated this year. It is clear that the warranty is for appearances only and in fixing one problem, they cause two more. Even on this repair, they called me to install a new battery, claiming it was dead, when I had just purchased a new battery back in May 2024. This entire experience at Woodie's has been unacceptable and unprofessional.

      Business Response

      Date: 12/02/2024

      Mr. ***** has an older vehicle with over 200k miles that has had engine troubles in the past. Recently we replaced a head gasket which is positioned at the top end of the engine. We did this due to his was leaking/failed. We do not know how many miles or how many hours of run time Mr ***** put on the vehicle is this compromised condition. The bottom of the engine is what failed. More specifically the rod bearing.

      We partially disassembled the front of engine after the failure to inspect it. We found the timing chains to be intact and positioned correctly and the oil pump was free of any debris. This tells us we did our job correctly.

      There is no way for anyone to know the specific condition of an internal combustion engine without complete disassembly and detailed checking with micrometers and dial indicator tools  which is not cost effective for the customer nor common practice for a shop. This is only common practice in professional motorsports.

      The reality is the vehicle has many miles on it and it failed from unknown internal damage not caused by replacing a gasket. 

      Our nationwide warranty covers parts we replaced not parts we did not. We did offer as good faith to Mr ***** that we would replace the engine for only the cost of parts. This would have saved him thousands of dollars but he declined.

      Customer Answer

      Date: 12/02/2024

      See attached document for my full response.

      In short, the only argument Woodie's is putting forward is that my car is old. If that was the case, why am I just now hearing this? This information would have been pretty important throughout the five times I was in and out of your shop over the last year. Also, I never received an official offer, and I never declined anything.

      To recap:
      - No written estimate was provided to me before work was done, a violation of the North Carolina Motor Vehicle Repair Act 20-354.3.
      - The price of the job increased by $1200 (30%), and I was not notified of this increase, a violation of the North Carolina Motor Vehicle Repair Act 20-354.5.
      - I was charged for parts that I had just paid for and replaced myself, and were in perfect order before the shop started repairs, violation of the North Carolina Motor Vehicle Act 20-354.8.
      - I never received that part back, after I requested it, a violation of the North Carolina Motor Vehicle Repair Act 20-354.5.
      - Woodies failed to diagnose the issues with the vehicles engine.
      - Woodies failed to test drive the vehicle after repair.

      I have yet to be provided with any response, let alone a satisfactory one, to any of the above. There are multiple instances of fraud, negligence,and violations of the North Carolina Motor Vehicle Repair Act here. I am already in contact with an attorney in order to seek damages if I do not receive a satisfactory response AND remediation.


      Business Response

      Date: 12/18/2024

      Mr. ***** has an older vehicle with over 200k miles that has had engine troubles in the past. Recently we replaced a head gasket which is positioned at the top end of the engine. We did this due to his was leaking/failed. We do not know how many miles or how many hours of run time Mr. ***** put on the vehicle is this compromised condition. The bottom of the engine is what failed. More specifically the rod bearing.
      We partially disassembled the front of engine after the failure to inspect it. We found the timing chains to be intact and positioned correctly and the oil pump was free of any debris. This tells us we did our job correctly.
      There is no way for anyone to know the specific condition of an internal combustion engine without complete disassembly and detailed checking with micrometers and dial indicator tools  which is not cost effective for the customer nor common practice for a shop. This is only common practice in professional motorsports.
      The reality is the vehicle has many miles on it and it failed from unknown internal damage not caused by replacing a gasket. 
      Our nationwide warranty covers parts we replaced not parts we did not. We did offer as good faith to Mr ***** that we would replace the engine for only the cost of parts. This would have saved him thousands of dollars but he declined.

      While we are at fault for the this 200k+ mile engine failing we do empathize with Mr. ******* situation. Mr ***** did a charge back through his credit card company for the full amount. We have REFUNDED Mr. ***** the full amount. 

    • Initial Complaint

      Date:11/05/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This September I took my 2008 ***** to woodies paid ****** and my truck was not fixed reached out and was told that I won't receive my money back from the Mgr. ***** and District Mgr ******* because I didn't allow them to finish which is not true. I was handed my keys took my car home where it didn't start call them and ask how they were going to fix the problem and that was unsuccessful. So I had to take my car to another shop that fixed my car now woodies stated that they only do diagnostic on what you tell them not your entire car that's a first for me so this is really poor and I just my money back I recorded all conversations between me and each Mgr to cover myself and the lies that were told. I enclosed the paperwork from woodie's and the shop that actually fix my truck and the reason of my refund because woodies never stated my problem to fix my problem with my truck.

      Business Response

      Date: 11/19/2024

       Customer's Tahoe arrived on tow truck with no prior contact.Customer's husband, our only point of contact during this, reached out with concerns of continuously blowing fuses and a no start. Our diagnostic process took additional time to pinpoint the issue.Additional diagnostic charges were approved on 8/29/2024.  Our diagnostic process found that the fuse box under the hood of the vehicle had water damage causing these problems. Customer's husband approved ********************** on 9/3/2024. After installation of fuse box,vehicles starter was grinding on start up, but was able to start.Vehicle also had a severe misfire. This was relayed to customer's husband, along with an estimate to replace the starter. This repair was declined. Customer called back in after picking up vehicle with complaints of no start(most likely related to declined repairs). We asked customer to come back in and they did not. Paperwork provided by the customer in the complaint shows that the starter was replaced at another shop, allowing vehicle to start.  
    • Initial Complaint

      Date:10/15/2024

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im filing a complaint against Woodies Auto Service on ***************** due to repeated service failures, leaving me without my vehicle for 7 days. I spent $2,600 on repairs that werent properly completed, causing ongoing issues and requiring further work by another location.On October 4th, I brought my car in for engine vibration. They diagnosed bad motor mounts and recommended spark plug, air filter, and drive line fluid replacements, totaling $1,900. I agreed, but after driving home, the same vibration persisted.I returned that evening, but was told no mechanics were available, so I had to return on Monday. The mechanic admitted hearing the vibration right away, and they diagnosed the alternator. After delays, they replaced the alternator and serpentine belt, bringing the total to $2,600.However, on October 10th, the serpentine belt they installed unraveled and wrapped around the radiator fan. They towed my car back on October 11th to fix the issue. The next day, October 12th, a clicking noise began, and I found the pulleys were misaligned, indicating another improper installation.The ************ location towed and fixed my car on October 14th. Their junior technician noted the alternator and belt had been installed incorrectly by Charlottetown Ave. They didnt charge me for this work.Despite this, the ***************** location only offered 2 free oil changes, which doesnt cover the inconvenience caused by their mistakes. I am seeking a refund for the labor costs I paid, given the repeated errors and the need for the work to be ********* appreciate ********************* help in resolving this issue and ensuring better service standards at Woodies Auto Service.

      Business Response

      Date: 10/16/2024

      Good Morning!


      The Customer came in with an engine vibration. After
      reviewing the vehicle and its current mileage we recommended the customer
      replace engine mounts that were torn, a dirty Air Filter, Spark Plugs, and
      perform a fuel system service in conjunction with the spark plug replacement.
      In addition to those items we performed an oil change and a driveline service
      which were recommended based on the vehicles age and miles.


      The Customer returned with the noise and the alternator was
      found to be faulty. We replaced the alternator and serpentine belt. The serpentine
      belt did partially come off but appeared to be due to a faulty belt. We replaced
      the belt, retested and the problem appeared to be fixed. The following day our
      Huntersville store did tow the car in and found a spacer was the cause of the
      issues related to the belt. I am not sure what technician would have spoken to
      Mr. De La Varga, as they do not typically speak to customers, but a “junior”
      technician did not work on his car. One of our master technicians worked on his
      vehicle and he was the one who found the issue with the spacer.


      We sincerely apologize for the issues Mr. De La Varga had
      and will refund him the labor on the alternator installation to compensate him
      for the error. If Mr. De La Varga could please submit his mailing address, we
      will mail him a check for the labor to install the alternator this week.


      Sincerely,
      Alex

      Customer Answer

      Date: 10/16/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      My address is 2314 Farmington Lane Charlotte, NC 28205.




      Thank you. 


      Customer Answer

      Date: 10/28/2024

       
      I am rejecting this response because:

       

      **** from Woodies said they would send me a refund check in the mail on October 16 and I still have not received a check.

      Sent from ******* de la **** (*************************************************************************************************************

       

       


      Business Response

      Date: 11/05/2024

      Good Morning,

      The check was mailed a week and a half ago. I will be honest though the mail takes forever. It is not uncommon to see this kind of delay.

      have a great day,
      ****

      Customer Answer

      Date: 11/05/2024

       
      I am rejecting this response because: The check was addressed to "******* De ********". My name is ******* de la ****. 

    • Initial Complaint

      Date:10/07/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Prior to Labor Day, front struts replaced and four new tires put on. Husband stressed to them to make sure everything was tightened correctly because we were going on vacation and would be towing an 8000 pound camper. We were in ********, ** when my husband heard something rattling. We stopped and he didn't see anything out of the ordinary. We approached a stoplight and began slowing. The truck made this horrible grinding noise, shaking and tire dragging. We were able to get off the road. Immediately the front passenger tire went flat. Upon removing the tire, we realized the bottom bolt came out of the caliper and it was standing straight up. A good ********* drove my husband to three parts stores to find same size bolts. Once the bolt was replaced and the spare tire put on, we checked the driver's side. The bottom bolt on the caliper was loose but we were able to tighten it. Warranty claim denied as it was a liability issue. The Tues, Wed, Thurs after labor day, hours on the phone while we are out of state. **** and rim ruined. Woodies got a used rim and new tire and had a shop in ********, ** put them on our truck. Two weeks after returning home, Woodies put on new rim and tire to match the other 3. Radio silence since then. Allegedly the mechanic was fired. Make it right for the danger/threat to our lives and ruining our vacation. We could have been killed in we had been on I95 pulling the camper. Second issue with this company at the same location on a different vehicle.

      Business Response

      Date: 10/10/2024

      I understand how stressful this situation may have been. Therefore, we have offered the customer a $409 refund for the labor associated with the loose part we were in proximity to. 

      Customer Answer

      Date: 10/11/2024

       
      I am rejecting this response because: Manger of this location said he advised his mechanics that if this had happened while we were on I95, the results of the caliper failing the way it did could have been disastrous. We were stranded out of state and had to rely on the assistance of a good Samaritan to help get us back on the road. This should not have happened, period. This garage put our lives in danger. $400 does not even begin to make up for what we went through. 

      Business Response

      Date: 10/24/2024

      While we understand the seriousness of the situation, we feel as though the offered refund amount of $409, on top of the replacement of damaged tire and wheel, should be adequate compensation for a potential workmanship problem. The $409 represents the labor associated with the replacement of  both front struts not only the side with the issue.

      Customer Answer

      Date: 10/30/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

       

      We will accept the response and the refund. I do want it noted that the rim and tire would not have needed to be replaced if it were not for their negligence. The loose caliper knocked holes in the rim. The tire was shredded from the wheel locking up. There was also an issue with the driver's side front caliper. After getting the passenger side fixed, we checked the driver's side as a precaution. The bottom bolt on the caliper was found to be loose. We were able to tighten it and had no issues. Had we not been proactive in checking the other side, we could have been in the same situation. This time without a spare because the only spare was already on the truck.

       


      Customer Answer

      Date: 02/07/2025

       
      I am rejecting this response because:

       

      Following up on this. We have not heard or received anything regarding the refund.

       

      ***** ********

       

       


      Business Response

      Date: 02/20/2025

      They never gave us the address to mail the check or if they accepted the resolution. They came by the other day, confirmed they accepted the check and we have one being mailed out today.

      ---

      **** Woodie
      Woodie's Auto Service

      Customer Answer

      Date: 02/20/2025

       
      I am rejecting this response because: The Charleston location most certainly did have our address as well as our phone number. No one reached out to us to obtain that information or contact the BBB to attempt to obtain. Just another excuse.

    • Initial Complaint

      Date:09/02/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Woodies Auto dented my car door when I had it there for service. They didnt tell me about it when I picked the car up. I got a quote for the repair from Import Paint and Body for about $1350, where *** had other work done and they are really good. Woodies refuses to pay for the damage they did. They wanted me to let them have their guy do the repair. They said their guy would do it for $500. They offered to settle for $700. I dont trust their guy (whoever that is. They never told me anything about him). Also, there is a negative review on BBB about how poor Woodies damage repair work is (review by ************ 01/31/2024). I want to be reimbursed for the body work I paid for.

      Business Response

      Date: 09/09/2024

      Due to the vast resources that we have being in the automotive industry, we have partnered with a body shop to do all of our bodywork for us. The body shop could have done the job at a substantial decrease in rate compared to the customers quote. We offered to have the vehicle fixed by him for the customer at no expense to her. His total bill wouldve been less than ******. The customer decided to take the vehicle to her body shop knowing we would only pay ****** of the repair bill. The offer still stands for the $****** reimbursement toward the body work. There was also no evidence that a Woodies employee damaged the vehicle, we were willing to pay for the repair up to ****** as a good will. 

      Customer Answer

      Date: 09/10/2024

       
      I am rejecting this response because it does not compensate me for my loss. They wanted to fix it cheap, not right. "Fixing" it cheap isn't fixing it right. I wanted and deserve for my car to be back like it was when I left it in their hands. In addition, now they want to insult me by acting like they didn't do the damage.

      Business Response

      Date: 09/11/2024

      It is the customers opinion that we were going to fix the vehicle cheap. The body shop we use fixes BMWs, ************** and many more high-end vehicles, including some rare vehicles. It was not going to be repair cheap, It was going to be repair to the ** standard. We have a great relationship with this body shop and they fix not only vehicles that we need fixed, but they fix vehicles for our customers by their request. Our offer still stands to give the customer $700 towards the **********************. 

      Customer Answer

      Date: 09/13/2024

       
      I am rejecting this response because: It is insufficient. In fact, there is even a negative review on this very site that talks about how poor a job the body shop did. In the spirit of settling this, I will split the difference and accept $1,000 payment. I'll lose almost $400 but that's how how settlement works and I get that. This settlement is non-negotiable. If I have to move forward in a different direction then I will.

      Business Response

      Date: 09/14/2024

      We feel that you over paid the body shop you chose to have the work done at. I spoke with another body shop and they said that it was not a ******* repair. To give you an example as to our reasoning, we can have a whole car painted for ******* and they charged ******* for a dent. The body shop that you are seeing reviews on we no longer use. These are all question that could have been answered if asked prior to the work being completed. The ****** offer still stands which is ****** more then what are shop would have done it for. With that being said we have already negotiated by adding the ****** to are quote. 

      Customer Answer

      Date: 09/17/2024

      I can see we aren't going to come to an agreement. I tried.

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