Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Tuffy has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Tuffy

      9835 Rocky River Rd Charlotte, NC 28215-8922

    Business ProfileforTuffy

    Auto Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    9835 Rocky River Rd, Charlotte, NC 28215-8922
    BBB File Opened:
    1/1/2009
    Years in Business:
    15
    Business Started:
    1/1/2009
    Business Management
    • Mr. Ken Carr, Manager
    Contact Information

    Customer Contact

    • Mr. Ken Carr, Manager
    Additional Contact Information

    Fax Numbers

    • (704) 598-1078
      Primary Fax

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kerry L

    1 star

    11/01/2021

    I took my 2015 ******* Sonata to this business on approxiamately 09/30/2021. I had a check engine light on and I wanted to have the mechanics here do a diagnostic and see what is wrong with the vehicle. I received my estimate and it was discovered that I had a major oil leak. Tuffy charged me ****** to find and diagnose and fix my car. I agreed to the Valve cover gasket and and oil change with change of mighty air filter. I picked up the car on 10/2/2021. I drove the car for 3 days before it was discovered that my car was still leaking oil. I immediately called the owner and took the car in on Satureday 10/16/2021 which was the first available date. I drove my car back into the shop only for the shop manager to tell me there is nothing wrong with the car and the oil is just residual oil dripping and the dripping should go away and plus the check engine light was still on. I didnt understand because I just pail the experts almost ****** to discover where the leak was. Needless to say Tuffy put a liquid in my engine to determine if there was any other leaks that could by that Tuffy mechanics did not see. So I agreed to this method. No sooner than I got in my car to pull off the lot I heard this loud screaching and knocking noise. I backed back up to the shop and spoke with the manager and told him I will not be taking this car off the lot with these now new problems. Tuffy kept the car over the weekend and told me the noise went away and everything was fine. I went out of town on 10/20 and did not drive my car again until 10/26 I drove the car to work as usual for about 2 days than on Thursday 10/28 on 485 my car started shaking and making the loud noise again only this time i could not excel or back up. I pulled off to the side of the road and called AAA and had the car towed to another shop. On Friday 10/29 another shop diagnosed the car with having to have a new engine due to no oil in the engine so the engine locked up and know i am without a car. How could this be, I just paid Tuffy Automotive at the beginning of the month to find, fix the leak and to do a oil change. I am no rocket scientist but I do know that if I just paid for this problem to be rectified and also a oil change how can my engine lock for no oil. Tuffy Automotive botched the job and is refusing to refund my money and pay for a new engine.

    Local BBB

    BBB of Southern Piedmont and Western N.C.

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.