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Business Profile

Office Documents

Doan Solutions

Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 23125925

    I am rejecting this response because:

    It does not address the fact that they attempted to sell me services that they knew were unnecessary, already completed, or completely fraudulent. It does not address the fact that they went into my account and changed my password. It does not explain what "Clean up my Credit" means. It does not explain why they are charging $1000 for said fraudulent services. I do not believe whatsoever that the terms I was promised were real, since I am already on all of those programs and the only service they offered that wasn't already done was the consolidation of my loans. How that lowers the interest rate to 4% and payments to 1/8th of what they are supposed to be, is beyond me.


    Sincerely,

    ***** **** De La Fuente

    Business Response

    Date: 03/28/2025

    Hello *****,

    If you are on an Income Based Repayment Plan (IBR), then the monthly payment amount would be based on various demographic factors that would be provided.  Based on the information that you provided, you were quoted the monthly payment amount that you qualitfy for.  Regarding the interest rate, it is a weighted average of your existing loans.  The interest rate is not recalculated.

    As requested, your information has been deleted.

  • Initial Complaint

    Date:09/09/2024

    Type:Sales and Advertising Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would send that information if I had access. There is no portal or way to view any of that information that Im aware of. Ive gotten no mail or calls regarding any updates.

    Business Response

    Date: 09/11/2024

    Hello *****,

    Thank you for contacting us through the BBB.  Our processing department just called and left you a VM. Please contact them directly at *********************.

    Their last communication with you was last month.  Your application for ********'s Defense was discussed and has been submitted to the Department of Education.  Timelines were reviewed.  Please let us know if you have any further questions or concerns.

  • Initial Complaint

    Date:06/28/2024

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 21912637

    I am rejecting this response because:
    They have my name as well as my brother ***************************


    Sincerely,

    ***************************

    Business Response

    Date: 06/28/2024

    Hello *******,

    We have no record of you nor have you provided your brother's name, so we are unsure of whom you are referencing.

    We are a call center but business hours of Mon-Fri, 9AM to 6PM EST.  We are a call center environment and answer the phones all day.  Have you tried calling us at ************?

    Business Response

    Date: 06/28/2024

    Please reread your original complaint. This is the first time that you have provided your brother's name, ***************************.

    ******* just signed up on 06/24/24 and is within the refund window and has been issued a full refund.

    Customer Answer

    Date: 06/28/2024

     
    Complaint: 21912637

    I am rejecting this response because: please reread my response. You do have my name on file as his POA and he has not been refunded. I will keep this complaint open until I see a refund in his account and everyone knows that you target people with disability. You record all conversations so everyone at your company knew he was involved in an on-duty officer accident only four months ago and suffered a traumatic brain injury and yet continued the conversation and took money from him.

    Sincerely,

    ***************************

    Business Response

    Date: 07/09/2024

    This is resolved.

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