Customer ReviewsforSchambs Property Management Group, Inc.

I will never rent from this property management company again. I was also charged an excessive amount for nail holes in the wall to hang up curtain rods. I was also charged an excessive amount for paint that should have been touched up, but they decided to paint the whole wall. I was charged almost $700 for this as well as to replace a carpet. When I moved in, the carpet was old and was only cleaned from the previous tenants. It was not new. They claimed there was cat urine in all the rooms and closets. One bedroom was shut to the cat, the closet had totes in it for storage and there was a dresser in the corner. They claimed this is where the cat peed and it soaked to the underpad. They charged an exorbant amount to repair this. They also charged me a non-refundable pet deposit, but did not deduct it from the "damages". I had multiple complaints about the hvac system, and they sent one guy to check it. My electric bill was $100 every month and the place was always hot. My neighbors right next door had a bill 1/2 the amount and their place was always cool. They told me that if I didn't like their decision I could pay for my own assessment of the hvac system. I would rather be homeless than rent from this company or owner again. I also left because they were going to raise my rent $200 when I had old and outdated appliances, a garbage disposal that didn't work and a ceiling fan that shorted out the wall the first time I turned it on and light switched that flickered. It's old, outdated and very unsafe

*****,I'm sorry that you were upset about the charges to your security deposit. We wish we could refund all deposits, but we do have an obligation to protect our client's homes, and enforce the terms of the lease. At the end of your lease, the home was left with a very strong cat urine odor throughout. This was confirmed by a restoration contractor that evaluated the property with a black light, showing multiple areas in the home had experienced cat urine damage (the report was included in your deposit disbursement package with pictures attached). You didn't pay any non-refundable pet deposits due to the fact that the cat was not classified as a pet, but if you had, the purpose of a non-refundable pet deposit is not to be used at a later date for damage done to a property. Your security deposit was charged a total of $689 for damages exceeding the limits of allowable wear and tear and breaches of contract (such as screws in the walls). The handyman charge was $290 to remove all of the carpet and padding as well as the damages to the 5 walls and 1 set of broken mini blinds. The property restoration contractor charged $399 to have the urine-soaked areas of the subflooring underneath treated and painted with an odor-blocking coating. The owner paid $1,500 out of his pocket for the cost to install new carpet and padding because, as you mentioned in your review, the carpeting was not new when your lease began. Had you taken occupancy of the home with a pre-existing cat urine odor, this would have been mentioned when your lease began in August of 2020. With reference to the **** system, we discussed this when you posted your prior negative review for our firm in June of last year. The **** vendor informed you when he visited that weekend that you needed to close some of the vents downstairs so that the upstairs could receive additional cool air during the summer months. We received no further complaints from you regarding the **** system, so we could only assume the issue was resolved. I hope this has provided some additional clarity regarding your concerns, and we wish you well in the future. Should you be in need of anything else, please don't hesitate to contact me at the number below.Regards,-***** Schambs ****************

Schambs Property Management Group handled the return of a security deposit unprofessionally and unfairly to a tenant that never missed a rent payment and followed all of the tenant responsibilities and instructions regarding the move-out policies, except for the use of some screws rather than all nails in walls.The cost of the deductions from the security deposit was very excessive for s**** holes (a charge of $645) due to four television wall mounts. Moreover, the charge also included a deduction for the cost of paint, which would be considered "normal wear and tear" after a three-year residency. When I requested an in-person meeting in the office, I was told their office is closed to the public, yet we could schedule an in-person meeting. However, when a follow-up phone call about the meeting was made, I was denied the in-person meeting and then referred to their attorney. I will never use or recommend this management company again.

**************,I'm very sorry that you are upset about the deductions to your daughter's security deposit. We wish that we could refund all of the security deposits to prior tenants. However, as Property Manager, we do have a duty to enforce the terms of the contract. Please note that ******* contacted me on July 31st and asked if we could meet in person at my office. I told her in an email that evening that I would have to get back to her after the 1st of the month as I was going to be inspecting vacant properties all day the following day. I understand that you and your wife subsequently visited my office on August 1st and spoke with my staff requesting to visit with me. Of course, I was not present. Please note there was no appointment scheduled. Yes sir, our office door is locked for security reasons due to the nature of our business, and since I'm frequently out of the office on appointments, "walk-in" meetings are not possible. We have referred this matter to our attorney and ******* received an email from our Counsel yesterday evening. With respect to the security deposit deductions, at the time of lease termination, we discovered 14 total walls had been damaged. 13 walls and window frames with screws driven into them and one wall that was left with 19 nail holes. At the beginning of ********* lease, the property had fresh paint throughout. The lease forbids screws in the walls as well as excessive nail holes. When we sent the security deposit letter to ******** we included a copy of the page of the contract that clearly states screws are not permitted, pictures of all of the damaged walls, a copy of the invoice and check used for the payment, as well as a picture of the reminder note specifically reminding tenants to not put screws into walls that was left on the refrigerator at the beginning of *******'s lease. We understand that sometimes residents don't always carefully review their contracts in the haste of moving, so we're always sure to leave this note on the refrigerators at all our properties at the beginning of every lease with the hopes this will be read and that we can avoid these sort of unfortunate situations. This note reads, in part, "the installation of wall anchors, TV mounts, any kind of a screw, lag bolts, or any device other than a small nail is not permitted. If, at the end of the lease term, any evidence of these unpermitted fasteners is present, it will result in deductions to the security deposit as the damaged wall will require patching and painting from corner to corner in order to properly repair. We wanted to specifically and proactively address this particular subject at the beginning of your lease with the hope that we can avoid deductions to the security deposit at the end of your lease!" I truly hope this email has shed some light on the circumstances related to *******'s security deposit. Should you be in need of anything else, please feel free to call me at ****************. ******* now has the contact information for our attorney as well.Sincerely,***** Schambs