Business ProfileforJohnson Hyundai

December 2023, my car loss power while driving home from work, on 15/501 in ****** **. It would not accelerate and the check engine light came on. I called Johnson Hyundai of **** to explain the problem and asked what time they close that night. I had recently had them do my ****** mile check up on my 2017 Tucson so I had it towed to their dealership. The next day the service consultant called to tell me it was the knock sensor and it was covered under warranty. I took Lyft the next day to get my car. On Feb. 3, 2024 the same acceleration problem and check engine light issue occurred while driving from the grocery store. I called Johnson Hyundai of **** and they gave me their weekend hours of operation. I drove my car to their dealership Feb 4th, it would not go faster that 50 and 35 going up hills. ******, my service consultatnt called me about 2 pm on Feb. 6 saying that my car passed some test but the sensor was picking up a sound that is causing the check engine light to come on qnd the car to drive slower. He said Engineering asked for some diagnostic data from my car and they need to order a part to fix the issue. I called back and told ***** to add me to the loaner car waitlist Feb. 6. I've been calling weekly for an update on the part arrival and my turn for a loaner car. I was told 2 weeks ago that the part should be there Feb. 23. I called that morning hoping to not need another rental car and ****** said the part wasn't there and I had 10 people before me on the waitlist. I called Feb. 28 to get a part and loaner car update and ***** said my consultant ****** was gone for the day but he would ask him in the morning and call me at 9 am. ***** also said he couldn't find a record of a part ordered for my car in his system. No one called me, I called the service ***** but no one answered, I left my, name, number, and for an update on the loaner car and part arrival, it will be a month this Sunday that they have had my car and 22 days waiting for a part.