Business ProfileforDolby Silver Brass & Crystal

Last week of July 2023 I met with Mr. ********************** concerning the cleaning of 2 copper facades I have in my store. He promised a showroom shine and quoted it as a "3-5 day job". Mr. ********************** knew going in that he would need to conduct his services outside of operational hours. He said he wasn't a morning person, so he elected to come at night. After a couple of trips (several last-min cancelations/rescheduling) and only 45-ish mins of work each time, he said he just could not "waste his time" coming out for such short periods of time. I created a temp alarm code so he could be locked in and have unlimited access overnight for 1 week. During those 7 nights, Mr. ********************** came in once and worked for less than 2 hours. At the end of that one shift, he left the entire facade noticeably covered in a degreaser and I had to clean it myself the next morning knowing that we were having some VIP visitors to my location that weekend. I counted no less than 15 times over the course of 5 weeks that he had to reschedule, cancel, or just did not show up. Now I am having to hire a different company and initial estimates are recommending we replace the copper due to Mr. **********************'s techniques. In addition to the deposit i have already lost, I also must pay to repair glass sneezeguard he cracked as well as the copper trim at the very least. Thoroughly unimpressed with his professionalism and even told me that he "didn't even need this job"