Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          Moon Audio has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Moon Audio

              106 Brady Ct Cary, NC 27511-4554

            • Moon Audio

              308 Chrismill Ln Holly Springs, NC 27540-9655

            Business ProfileMoon Audio

            Audio Visual Equipment
            Multi Location Business

            Contact Information

            106 Brady Ct

            Cary, NC 27511-4554

            Get Directions
            Visit Website
            (919) 649-5018

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Moon Audio has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Moon Audio

                106 Brady Ct Cary, NC 27511-4554

              • Moon Audio

                308 Chrismill Ln Holly Springs, NC 27540-9655

              Location of This Business
              106 Brady Ct, Cary, NC 27511-4554
              BBB File Opened:
              10/1/2008
              Years in Business:
              21
              Business Started:
              1/1/2003
              Business Incorporated:
              1/13/2003
              Type of Entity:
              Corporation
              Contact Information

              Principal

              • Mr. Drew Baird, President

              Customer Contact

              • Mr. Drew Baird, President
              Read More Business Details and See Alerts

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/02/2024

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              Twice now Ive placed orders that have gone over a week without any updates or tracking info. Ive emailed and called them multiple times, cant get ahold of anyone and am not getting a response. I forgave and forgot the first time around, but its happening again and its inexcusable. I actually placed two orders this last time around, and one order showed up within 2-3 days. But the other is *** and Ive been left in the dark. Its unprofessional, sketchy and incompetent. Buyers be warned. I do not recommend this company at all and will never shop with them again. Better you to go to Bloom Audio, Audio46, Headphones.com or ***************. *** chosen to notify them of this review, but I highly doubt theyll see it or care. Where are my **** $1,000 headphones?
              Read More
              Read 2 More Complaints

              Customer Reviews

              3 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jonathan E

              11/22/2023

              IMO this company sells overpriced snake oil which it promotes through false and misleading information on ******* where it pretends to review products it sells for insane prices. When you try and post a comment pointing out they are wrong, misleading, or flat out lying they delete your comment and allow others to shrill for them ganging up on you while preventing you from speaking. This is how they control the narrative and prevent people from whistleblowing. They sell products they know are being advertised fraudulently and promote them with staged reviews where they push their overpriced trash.
              Read 2 More Customer Reviews

              Local BBB

              BBB of Eastern Carolinas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.