Business ProfileforHubbards Impala Parts, Inc.

Order number # ****** On October 09, 2023 I purchased a vinyl top for my 1972 caprice custom. I chose white because it was the only color that the website said was in stock. After i checked out i received an email stating that my order would be shipped out within 1-2 days. On October 10, 2023 i received an email from Hubbard Parts employee Mary stating that my order was with a vendor and production time would be 47 days. I called and spoke to the employee Mary stressing the fact that I was unaware that this item was not in stock and would not have purchased if i would haven known that this was going to be the process. I then asked if i could cancel the purchase and she stated that the item was already in production and that i couldn't cancel. On December 4, 2023 56 days after i purchased the item. I called the Hubbard parts to get an update on my item they told me it was still in production and would take another 20 days. I explained once again to employee Mary that this was not acceptable and that i wanted a refund and she explained that i couldn't have one and that I would have to wait for the vendor to finish production.