Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pediatrics and ****** had a previous business relationship that terminated in 2023. In January 2025, we contacted ****** and requested a quote to rework our website. They provided a proposal in Feb 2025, that was never *********** agreement/contract/proposal was ever signed or accepted No valid contract exists neither oral or written, Evidence attached clearly shows that at no point was there even a "meeting of the minds" to think so, nor is it even implied.Despite these facts, APPNET accessed and used our Amex information from our prior terminated relationship without authorization. ****** never asked permission, nor provided notification of their intent to place the charge. Nor was any receipt or notification was ever sent after they did so.APPNET fraudulently charged $15,000 ?IN *APPNET.COMFeb 26, 2025$7,500.00 ?IN *APPNET.COM May 28, 2025 $7,500.00 Despite never delivering anything underdiscussion and never being authorized in the first place. This is how unethical Mr. **** *****, of APPNET is. in his email Julyt 8, 2025. quoting Mr. ****** "**** I think we should talk, but if this is how you wish to proceed, understand that I can have 50 BBB complaints against you in a day. "

  

  Business Response

  Date: 07/10/2025

  First and foremost, I am deeply troubled by the fact that Dr. **** is having significant health issues, but I feel that some of the venom he is exhibiting could be stemming from that. That is speculation on my part. What is NOT up for speculation is his misrepresentation of the facts.
  
  First, I have attached a RECORDING of our conversation on Feb 6, 2025 where towards the end of that call I shared that we needed his credit card for retainer and he provided it clearly. I further shared that I would hit his card for the first half payment and the balance when done. Even so, I waited until I could get him the written Scope of Work, which I also attached to this response. He was very busy during that time so it was not until 2/26/25 that the Scope of Work was sent and his credit card charges AS AGREED. (Not exactly the thief/fraud he's claiming.  Our support person, **** ******* reached out as we always have with **** on his cell phone to start collaborating with him in some designs. (He had already approved the retainer 2/6/25 but it was not made until 2/26/2025.
  Please note COPY/PASTE of emails - we have tons we could share. NOTE WHERE HE talks about delays being HIS FAULT.
  
  PLEASE SEE PROOF OF THE WORK WE DID AFTER HAVING CALLS WITH HIM: ****************************************************************;
  
  Also on the recorded call, note the comments about his current site ONLY being 8-9 pages and we built more than 118: see: ****************************************************************************
  
  The bottom line is Dr. **** somehow has either hand a brain malfunction (maybe due to meds and his health) OR he is purposely misrepresenting this whole event. However, thankfully we have every email in a STREAM of emails and we have recorded calls which supports that we have done NOTHING wrong at all.
  
  I have offered to get on a call with **** ****, but he only resorts to calling me a criminal and a piece of sh-- and made multiple threats. This is so out of character for him, but you cannot reason with someone who won't get on a call with you. You cannot reason with someone who is lying and misrepresenting the entire sequence of events.
  
  
  
  From: MLong <**************************************************>
  Sent: Tuesday, March 4, 2025 9:38 PM
  To: **** ***** <*****************************>
  Subject: Back in town Ready(or so I thought)
  
  ****,
  
  So sorry, I have not been able to connect with **** and is totally my fault.   
  Please forward this to her:   
  
  03/04/2025
  ****, thank you for the calls!    I got COVID while on my trip, but thought I was over it,   but last two days I have been asleep, and not much else.      Can we schedule something for Thursday or Friday afternoon.    If I am not better, will try to email you by Thurs AM.    But surely by Thurs.
  
  Again so sorry for the phone tag.
  Thanks,
  Dr ****
  
  
  
  
  From: **** ***** <*****************************>
  Date: Thursday, February 27, 2025 at 8:39?AM
  To: MLong <**************************************************>
  Subject: RE: Bank in town and ready to work..
  [WARNING! This email originated outside of Kennesaw Pediatrics. Be wary of any attachments, links or requests for action]
  Perfect timing. I pushed your project into ***** queue late yesterday. Docs are headed your way and **** will reach out today as well.
  
  ****
  
  **** *****
  Appnet.com
  ************ office
  ************ my direct line (VM or TEXT)
  
  From: MLong <**************************************************>
  Sent: Wednesday, February 26, 2025 11:07 PM
  To: **** ***** <*****************************>
  Subject: Bank in town and ready to work..
  
  ****,
  
  Have a inhouse review system working.    Hopefully we could integrate our updated/realtime.  Review score on our site.
  Let me know when your ready fo move forward.
  
  Thanks
  ****
  
  
  
  
  
  
  
  From: **** ***** <*****************************>
  Date: Monday, February 10, 2025 at 4:45?PM
  To: MLong <**************************************************>
  Subject: RE: Site feedback
  [WARNING! This email originated outside of Kennesaw Pediatrics. Be wary of any attachments, links or requests for action]
  Nawyou and I BOTH know what you want and Ill be sharing good ***** probably tomorrow and get the team working with you.
  
  ****
  
  **** *****
  Appnet.com
  ************ office
  ************ my direct line (VM or TEXT)
  
  From: MLong <**************************************************>
  Sent: Saturday, February 8, 2025 10:41 PM
  To: **** ***** <*****************************>
  Subject: Site feedback
  
  I visited the sited this random BEST SITES site listed and made notes/screenshots of things that struck me.
  Tho I am long out of touch with the latest anything,  so we should keep that in mind.
  
  Looking forward to working with you.
  Thanks
  Dr. ****