Complaints

This profile includes complaints for Gbodyparts.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gbodyparts.com

  7207 Main Street Bethel, NC 27812

• 

  Gbodyparts.com

  800 W 18th St Connersville, IN 47331-1671

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I return a product. Which they said ws damaged upon delivery. I didn't fine out that is was damaged until 4 weeks later. Thats after I reached out to them. Then I explained to them that it was over the 30 days for me to get a refund from the post office. And I explained that it was there fault because they didn't notify me when they received it damaged. I believe they damaged.

  Business Response

  Date: 07/22/2025

  ****** ***** BBB 72549
  
  Mr ***** ordered this trim piece on 2/28. The order shipped on 3/3 and was delivered on 3/5. Mr ***** reached out online on 3/7 for a return authorization which was issued on 3/10, stating he ordered the wrong part. 
  
  Dear Valued Customer:
  
  Your RMA is approved.
  
  Please **** your RMA # on the outside of the packaging for faster processing. Please note that on returns outside of 30 day window or not due to GBP error, there is a 20% restocking fee. Custom paint is not refunded unless due to GBP error. If you want to waive the restocking fee, you may choose to keep the full amount as a credit on file for future use or exchange. If the return is due to GBP error, you will receive a return label as well.
  
  Thank you for your business - we appreciate it very much.
  Sincerely,
  
  Return to:
  ***************
  RMA-(order #)
  ***************************************
  
  The return was delivered to our Indiana warehouse on 4/15. Our receiving department attempted to call him at his registered phone number ***-***-0606 on 4/17, 5/8 and 5/22 and left messages regarding the package arriving damaged. This is standard procedure to reach out three times. We did not hear back until Mr ***** called our office on 6/11 stating that it was too late to file a damage claim with the carrier he used to return the product. 

• Initial Complaint

  Date:05/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered over $600 in parts. Paid $75 for express overnight on a Friday, didnt arrive as promised on a Sat. Came Monday and box weighed 3 lbs. overcharged shipping grossly. Packed poorly with heavy item in no box crushing the internal small boxes.Following testing procedures, installed parts properly and another part failed in my system. I asked to return the parts. I was told how would you feel receiving used parts? How else could the issues be isolated? Then, after many messages I was asked to buy other parts (that were used) and given a link to buy a manual. (****)I wouldnt do business with them again. Not the way customers should be treated when they reach out for support.

  Customer Answer

  Date: 05/20/2025

  **** ******

  Business Response

  Date: 05/30/2025

  A few corrections to Mr. ******** complaint.
  "Ordered over $600 in parts."
  False - his order subtotal was $364.95, not over $600.00.
  Overnight delivery orders are delivered the next business day which would have been Monday. Saturday delivery was not requested in his order, nor was it paid for. Customer emailed and added a brake switch to his order after 3PM. His express order was pulled from the shipping line and that item was added with no additional shipping charges, making his parts total $519.95 plus express shipping. The shipping charge is not excessive - it is what the carrier charges for next day shipping from ***** to 11747.
  
  He ordered parts for a specialized braking system that once installed are not returnable as clearly stated in our terms and conditions. After contacting us, we reminded him of the policy and his answer was "how else would I know what is wrong with my unit?" You would take your vehicle to a mechanic for testing prior to purchasing parts, Not throw parts at the problem and hope for the best and say "Oh well. My blunder is your responsibility to pay for." We do not sell items for testing - we sell them for customers understanding the issue with their brake system before purchasing. We also offer a book we offer on trouble shooting this brake system and it shows how the test was supposed to be performed. It was his motor, not the brake parts he "thought" were the problems. A common mistake with would be mechanics. When asked why he could not return used parts we explained that the braking system is specialized and any contaminants from the bad motor would go into the new parts making them "used" and unable to be resold as "new".
  

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23351046
  
  I am rejecting this response because: like the many responses and complaints before mine, this business does not value its customers (or previous customers). 
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 06/04/2025

  You can reject anything you would like. You did not reject the terms and conditions when you signed up for an account. The second paragrah shows exactly what we explained. When you install a new part it is no longer "new" If you wanted parts to "test" for a lower price we could of sold you you used parts. You didn't and wanted new parts expressed shipped. We shipped exactly what you ordered. The shipping rates can be looked up nad verified because it is theorugh *** website.                                                                                                      General Terms and Conditions
  Do not sign for an obviously damaged shipment. Open and inspect your shipment upon receipt. You must report any issues with your order within three business days of receipt. This includes any missing items, incorrect shipments or damages.
  IMPORTANT USED PARTS:
  We DO NOT accept returns on used parts. Although we have hundreds of verified, tested used parts on our shelves and ready to ship, some used parts require pulling from our parts yard of over 200 G Bodies. This takes time. Weather, staff scheduling and several other factors may impact the time it takes to retrieve and test used parts. It is best for you to email ********************************** and inquire about the availability and timeliness of shipping used partsespecially if you are in a rush or planning to use expedited shipping. Please inquire about immediate availability PRIOR to selecting expedited shipping.
  ORDER PROCESSING:
  Although we make every attempt to ship orders the same day as received, Monday-Friday, orders placed after 12PM EST may not be shipped until the next business day. Shipping on most items will occur within 2 business days, but may take up to 5 business days. For orders that will not ship within 5 business days, we will notify you of a backorder. This is indicated on your sales receipt as "BO" under the line item that is delayed. For inquiries regarding shipping times, please email ********************************************.
  We offer many large, oversized and heavy items which we stock at various manufacturers warehouses in the **. A shipment from one of these outside warehouses is indicated on your receipt as DS (Direct Shipment). These DS items will ship separately, usually within 3 business days. Some items are built to order and require additional processing time. You will be provided tracking at the time of the actual shipment.  When multiple items are ordered from the same manufacturer, the shipments will ship complete unless requested otherwise in writing at the time of order.
  SHIPPING CARRIERS:
  Your shipping charge includes packaging, handling and fees imposed by the carrier.  For ground and small packages, we ship primarily with *** and ***** If we can change the carrier without compromising the delivery time or to expedite the delivery time, we will do this. If you have specific carrier requirements, please note this in your order comments. Otherwise, we may change the carrier at our discretion.  You are welcome to supply a label for your shipment.  Just note in your order comments if you desire to do so.
  Please note, there is a $10 handling charge for 3rd party shipments.
  EXPEDITED SHIPPING:
  Although we make every attempt to ship orders the same day as received, Monday-Friday, orders placed after 12PM EST may not be processed until the next business day. For expedited shipping, please inquire as to the availability prior to placing your order. Some items are not eligible for expedited shipping. If this is the case, your shipping will be adjusted and you will be notified of the delivery timeline. 2 day express shipping means 2 BUSINESS DAYS. If your order is placed on a Friday after 12 noon EST, your order will ship at the latest on Monday and be delivered on Wednesday for 2 day shipping. Weekends are not counted in shipping days unless you select a Saturday delivery at a higher cost.
  RETURNS:
  Shipping is not refunded on returns not due to GBP error. Returns for reasons other than GBP error are subject to a 20% restocking fee. Returns are typically processed within 3-5 business days of receipt and inspection of the returned item(s).
  No returns are accepted without prior authorization. Please visit **************************************************** a RMA # (Return Merchandise Authorization). Returns are accepted for 30 days after delivery.
  No returns on painted, installed, modified or used products unless for a manufacturer's defect. If product is returned and no manufacturing defect is found no replacement will be issued. It will be the responsibility of the customer to retrieve the product. Manufacturer's warranty covers defects.  In the event of a warranty issue, product will be replaced with the same item.  After 30 days, the used product will be disposed of at the discretion of GBP. No exceptions. Please note, this does not apply to test fitting where product is not permanently affixed (i.e., screwed, bolted, glued, welded, etc.). We recommend test fitting all products prior to installation.  THERE WILL BE NO REFUNDS FOR CUSTOM PAINT SERVICES.
  No cancellations on truck freight shipments that are in transit. IF A FREIGHT SHIPMENT IS REFUSED FOR ANY REASON OTHER THAN DAMAGE, the shipping fee will not be refunded and the order will be subject to a 20% restocking fee. No exceptions.
  For return of merchandise due to GBP error, GBP will issue a return label or call tag. CUSTOMER HAS 5 DAYS TO RETURN THE **** WITH OUR LABEL. On the 5th day after label is issued, if it is not in transit, the label will be cancelled and your credit card will be charged for the item not returned if it has already been replaced. It will then be the responsibility of the customer to arrange return shipping at their cost.
  REFUNDS will be credited back to the original method of payment with the exception of eChecks.  EChecks are refunded through the mail by check which can take up to 2 weeks to process.  For refund information contact ***************************************.
  RETURNS MUST HAVE A RMA NUMBER. 
  CORE RETURNS:
  Customer has 30 days to return core for refund unless you get written permission for an extension of this time. Core must be usable. Customer is responsible for shipping on core returns. Core must be of like product purchased. No substitutions of products. No exceptions. Certain cores must be inspected and tested upon return. Label your core and return to ***************, ******************************************************************** Attn: CORE RETURN (order number). Please allow 5-7 business days for processing by our staff prior to your core refund.
  INTERNATIONAL ORDERS:
  Customers are responsible for any duty or customs tax for international orders. Your international shipping charges may require adjusting to actual shipping fees for international orders, as our calculators are primarily based on domestic shipping rates. Please note that duty/tax is not included in the shipping charges and that the customer is responsible for all fees imposed by your country for importing US goods.
  INTERNATIONAL FREIGHT ORDERS:
  International freight orders require a customs broker service. This is the responsibility of the customer. Not utilizing a customs broker can lead to storage fees and delays, which are not the responsibility of GBP. Typically customs brokers charge a flat fee of $75 +/- to manage your shipment through customs. Although we take no responsibility or role in customs brokerage, we can make a recommendation by emailing ********************************************.
  CANCELLATIONS/REFUNDS:
  We make every effort to process refunds and cancellations within 2-3 business days. However during our busy season, requests to cancel after processing and/or refunds may take up to 5 business days.
  BACK ORDERS:
  We offer ****** +/- different products for your GBody. Although we try to stock everything we have on our site, from time to time, there are manufacturer delays which keep us from shipping your order complete. Most orders ship complete within 3 business days. If there is an item causing a delay of less than 5 business days we will hold your order to ship complete unless you specify otherwise in your order comments. You will not be charged additional shipping for a backordered item. If the delay is substantial, you will be refunded and notified when the item is back in stock.
  DAMAGES:
  From time to time products are damaged in shipping. This is beyond our control. Damages must be reported within 3 days of receipt. In the event of damage, take photos of the packaging and detailed photos of the damage. Email to photos with the damage detail to ******************************************** with your order number in the subject line. DO NOT ACCEPT ANY PACKAGES THAT HAVE VISIBLE DAMAGE. Refuse the delivery due to damage. This puts the responsibility with the carrier and expedites the claim process. DO NOT SIGN FOR ANY SHEET METAL PRODUCTS PRIOR TO INSPECTING. IF YOU SIGN FOR IT, YOU OWN IT. It is your responsibility to inspect the package prior to accepting it.
  In the event of damages that were not obvious from packaging, contact us immediately to initiate a damage claim with the carrier. We need photographs of the packaging and contents and a written explanation of the damage. This is required by all carriers, as they will not process a damage claim without it. No exceptions. Once the claim is initiated, the carrier will retrieve and/or inspect the package and a replacement will be sent.
  Damages must be reported within 3 business days of delivery.
  SHEET METAL GOODS:
  DO NOT SIGN FOR DAMAGED FREIGHT!!! OPEN YOUR SHIPMENT AND INSPECT FOR DAMAGE PRIOR TO SIGNING! Sheet metal goods are held to a different standard than other shipment types. We have very little recourse with the carrier for damages of sheet metal that is signed for. WE MUST INSIST THAT YOU INSPECT THE CONTENTS PRIOR TO SIGNING. If there is damage, refuse the shipment and we will get a replacement out right away. Once you (or your body shop) sign for the shipment, you are committing to receive the merchandise in its shipped condition; therefore you own it at that point. While there may be some minor unseen scuffs in the *** or insignificant damage due to freight shipping as this can happen; no sheet metal goods will be returned for minor unseen shipping damages that will be remedied by the sand/paint process. They are packaged extremely well but due to the nature of freight shipments things do happen. Please note that our hoods are *** (Electrophoretic Deposition) coated. This is not a paint finish. It is a protectant which inhibits rust. This coating must be sanded off prior to prime and paint. A few scuffs on the *** coating does not constitute a damaged item.
  PRODUCT LISTINGS:
  All products and descriptions are deemed accurate at the time of listing.  Please read the product description carefully.  Some images are used to show the use of a product. This does not mean that you will receive everything shown in the images. There may be color differences, as all monitors are calibrated differently. Please read the description to ensure that you are ordering the correct item.

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23351046
  
  I am rejecting this response.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:08/29/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered parts on Aug. 19 2024 . Have not received parts. They were charged to my credit card . I call two phone # multiple times. Answering machine said all person were busy helping other customers. Would call me back in the order the calls came in . No call back. Email multiple times. One response back saying would check with warehouse never heard back. I thought it iscrime to charge someone for an item that you dont possess.

  Business Response

  Date: 08/29/2024

  This customer ordered 2 items on 8/19/29. One of the items was a brake switch. Customer was notified by automated email that the item is on back order from the manufacturer on 08/19/2024 16:10:31 and that his order would ship with the following tracking once the items came in.

  Dear <Customer>,

  An item in your recent order is delayed. The <Item_ID> is on back order from the manufacturer. The estimated ETA is <Rec_date>. We will hold your order open to ship complete once our stock order arrives. If you prefer to be refunded, please email ****************************** and reference your order number <Order_ID>. If the back order fulfillment goes beyond 2 weeks, your order will be automatically refunded and we will notify you once <Item_ID> is back in stock.

  We appreciate your business and apologize for the inconvenience.

  Customer Care @ **********************

  The customer initiates the charge on his/her end after agreeing to the terms and conditions of the sale (which includes the policies on delayed and back ordered items above). As far as leaving a message, our receptionist has been out last week and this week with strep and we have been short staffed due to the death of a long time employee. This customer has been fully refunded.

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a "New" chrome front bumper for my **** Regal.The bumper was not made correctly and will not line up correctly and they will not replace it with another that is made correctly. I sent them pictures but was told that since it was installed is was not returnable. This is a contradiction to the stated policy on their web site.You can see from the pictures that the side of the bumper was trimmed too much/incorrectly The installation did not make the bumper incorrectly that was done during the manufacturing preocess and should have been caught by GBODYPARTS before they had it chrome plated.I contacted them and they were very rude and did not care that I spent over $500.

  Business Response

  Date: 03/13/2023

  A few key points regarding this complaint:
  1 - The order was placed 6/9/20, nearly three years ago  and was a drop shipped item, meaning it shipped direct from the manufacturer.
  2 - This is a new product not a re-chromed bumper and we have sold hundreds of this bumper with the only complaint or issue being from *******************
  4 - Customer installed the bumper rendering it ineligible for return as we can't sell used goods and the manufacturer's policy is the same - no returns on installed products.
  5 - Return policy is clearly outlined in our Terms and Conditions which was acknowledged by the customer at the time of the order. "No returns on painted, installed, modified or used products. We recommend test fitting all products prior to installation." 
  I reviewed all the correspondence (which is monitored) on our mail server and there was no rude communications on our part. There would have been no issue accepting a return if ****************** would have test fit prior to installing.

  Customer Answer

  Date: 03/13/2023

   
  Complaint: 19580881
  
  I am rejecting this response because:

  The bumper was defective when delivered and installation did not cause the defect.  Once defective (not stamped correctly at the factory) the bumper should not have been chromed or sold?  That is where the problem should have been spotted and corrected.  Your ad on your web page still states these bumpers are reproduced exactly like the factory bumper which this clearly is not (by your own admission).

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/14/2023

  I reject the customers rejection: If a defect was that obvious why would it be installed?Why would the customer install the bumper and them attach the impact strip rendering it unreturnable and unusable? How do we know for sure after 3 years it is even our bumper? Customer agreed to the terms of the sale and did not abide by the terms.

  Customer Answer

  Date: 03/14/2023

   
  Complaint: 19580881
  
  I am rejecting this response because:

  I have an email from you admitting that you had 2 others in stock with the same issue. 

  Just send me a replacement without the defect.

  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order 58590B/O Order Date: Wednesday 03 August, 2022 1 x ***** Monte ***** SS Vinyl Complete Upper Door Panel Combo - Select Color: Black - Window Options: Manual$459.95 *********** has made very little contact with me about my order with the exception of saying it will be sent. When I told them to contact me today and told them their competitors said they had bad costumer service they canceled my order. This is not a way to treat customers at all!

  Business Response

  Date: 10/21/2022

  Hello ****************,

  Our apologies that the lead time was not conveyed at the time of your order. The vinyl door panels you ordered online do state in the listing: "Please note pictures do not show window switches or cranks installed. Also note that door panels not in stock have a minimum production time of 60 working days." However, the lead time should have been reiterated at the time of the order.

  I checked and your order has not been cancelled and is actually in transit to you now with an estimated delivery date of 10/23/22. Please feel free to reach out to **************** if you have any other questions.

• Initial Complaint

  Date:09/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5 months ago I placed order #***** on April 15th 2022 for replica GNX wheels. I have yet to receive all items from this order. 2 wheels are missing out of the 4 ordered. No one is ever available when I call the customer service line, nor does anyone call you back when you leave a message. I’ve left messages and emailed numerous times in the past few months. No one is responding or taking calls when you call the business line. Im seeking communication to resolve items I paid for but haven’t received yet.

  Business Response

  Date: 09/14/2022

  Hello !

  I am happy to report that the wheels came in this week and your back order will be shipping today. Please reach out to ****************************** with any additional questions. We do apologize for the phones - our receptionist had been out for weeks with a sick child and we have been short staffed, but you can always reach us by email.