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Business Profile

Tree Removal

Blue Ox Logging and Tree Service, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint regarding the tree removal services that my wife and I contracted with this company on May 2020. My wife and I agreed to a removal of 15 trees from our property. After the removal of 12 trees in May 2020, the owner stated to get the balance down and the last payment will due after all trees were removed. After we got the balance to $250, we asked over the past 3 years for the company to return to cut the remaining trees down. During every telephone interaction, Mr. ***** ****** (business owner) continuously assured us the job would be completed at a later date, yet this commitment has not been fulfilled. Approaching our son's first birthday in **********, we contacted Mr. ****** in February 2024 to see if he could finish the job. Mr. ****** assured us that he would complete the job, but did not show up for the scheduled work and failed to provide any communication regarding his absence. My wife and I sent a text message July 9, 2024 requesting a refund for the 3 trees not removed and did not receive a response. September 16, 2024 we sent another text message asking for our money back and stated he could send it back via cash app. No response. October 7, 2024, we sent another asking follow up message and Mr. ****** agreed to the payments. After sending one payment on November 22, 2024, no other payments followed. We continued to follow up and Mr. ****** provided us with excuses. As of September 2025, we have not received anything else. Mr. ****** has not responded to my attempts to reach him via telephone. In April 2025, during a conversation with Mr. ****** via my wife's phone, he mentioned that he had "given us a deal" and would not be returning to cut the remaining trees. This statement left us feeling frustrated and disappointed, as we have paid for services that have yet to be rendered and have major concerns about my family's safety during severe storms.

Blue Ox Logging and Tree Service, LLC is NOT a BBB Accredited Business.

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