Business ProfileforPHD Weight Loss

My mom and I met with PHD Weight Loss for a weight loss program consultation. The consultation was given simultaneously with my mom's, and the conversation centered around my mom. I had doubts about the program, but they were eager for me to sign up. My mom, in support of me, took out a credit card, which included her amount and my amount. After I left and took the time to process, I realized the program was not for me. I called and left a message four days later, stating I would not follow through with the program, had not opened any products, and requested a callback. On Monday, I called early that morning and was told the manager would call me back, but she did not. My mother had to call, and then the manager called me. In both conversations, she was unwilling to help, and it was not until my mom asked that she reach out to her manager that she agreed to do so.I am willing to pay for the services, consultation, and meals I receive, but they are unwilling to negotiate. We were told it was a no-refund policy and that we could take it up with the credit card company. A weight loss company should want clients who are satisfied with the services. If a client has yet to start the program within four days after the contract was signed, contact with the company was made, and the client is willing to pay for services thus rendered, they should work with their clients.We have begun filing for a dispute for services not rendered with the credit card company. We had hoped that as a small business in a town where people know and care about each other, we could have settled between ourselves. Unfortunately, this is not the case. They are not worried about the impact of word of mouth and their rating with the credit card company.Investigate other option but if you go in for a consultation, especially the ********* location, do NOT sign up immediately. Leave and think about it.