Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Storage Units

Go Store It

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/22/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last fall, I was looking to rent a storage unit. I found Go Store It, in *******, **, online; but their website did not have an online submission form, or an email address, to contact them with off the record communications are a huge red flag to me; they lie, then accuse you of misunderstanding and then you cannot prove their frauds = one of the many reasons that I do not have a phone.Eventually, I drove out there. I asked to see one of their storage units. A new guy showed me on. I stayed to rent it.While in their office, being asked for, and providing them with, my information, they got to the phone question, and I told him that I do not have one.He called someone, who told me that I must have a phone, and she kept repeating their demand.Their demand, does not change the facts.Six months, later, I searched for a storage space, again. As many of the other places that I had looked at, did not even have on site offices, or offices that were open, when my search results included Go Store It, I clicked on them, again. But Go Store Its website sill had no online submission form, or email address. Eventually, I drove back out there, again. The new guy was still working there.I explained that I had been there last fall, and that they would not rent to me, because I do not have a phone. I asked if that was still the case.This time, he told me, that not only Must I have a phone, but that I also must have an email address.I found that to be hypocritical and abusive. They do not have an email address on their website, but they demand it from me.Also, what does a phone get them?Do they selling their tenants phone numbers?Do they track peoples locations?These are 2 more of the many reasons, that I do not want a phone.Also, there is no law requiring me to have phone.I am not doing anything illegal.Not having a phone is legal, discrimination is not.

Go Store It is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.