Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Hyundai of Asheville has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforHyundai of Asheville

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    15 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/12/2007

    Years in Business: 24

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    860 Tunnel Rd, Asheville, NC 28805-2010
    BBB File Opened:
    1/1/2000
    Years in Business:
    24
    Business Started:
    1/1/2000
    Business Started Locally:
    1/1/2000
    Accredited Since:
    4/12/2007
    Number of Employees:
    45
    Alternate Business Name
    • Asheville Automotive Group, LLC
    Business Management
    • Mr. Billy Hill, General Sales Manager
    Contact Information

    Principal

    • Mr. Billy Hill, General Sales Manager

    Customer Contact

    • Mr. Billy Hill, General Sales Manager
    Additional Contact Information

    Fax Numbers

    • (828) 298-0996
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    15 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/15/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased a new 2022 Hyundai Tucson Hybrid a little over a year ago. It has ****** miles on it. This is the second car I have bought from Hyundai of Asheville. I really like the car. Several months ago the car developed a noise (flapping sound at around 60 MPH). I took the car in for a warranty repair. The service department called me and said I would have to pay $300 to have the front bumper removed to solve the problem since the car had been involved in an accident. This is completely false. The car has never been in any accident. I argued but got nowhere, The noise continues. I the contacted Hyundai Customer support and told them about my situation. They invertigated and told me the ****** manager said the car was in an accident. More nonsense. I appealed that to no avail. Now the car is making the noise at sppeds lower than 60 MPH. I then wrote to the manger of Hyundai Asheville to ask for assistance and have not received any response.Apparently a warranty does not mean a warranty at this dealership. I was going to buy another Hyundai for my nephew, but it this point at is time to look to other brands for a solution.If you are thinking about buying a car from Hyundai of Asheville - think twice!Thanks
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Thomas D

    1 star

    01/18/2024

    Let me start, I absolutely love my Hyundai Sonata Hybrid. It has more bells and whistles than any car previously owned. It rides smoothly, gets excellent average mileage, 52+ over the ****** miles driven. Why do I want to get rid of it?Because I do not trust this dealership. In addition to nickel and diming me for services that are not necessary but suggested (unethical) they actually tried overcharging me for their covered "free oil changes". This was the second time since I've owned this car where they ended up adjusting the price because I squawked about it when I caught their dis-honest attempts at milking me. This last time they were going to charge me about $90 until they "granted" me the oil change at no charge. The remaining issue, the first invoice came close to $200 for all the service they provided, but after they removed the oil change and gave it to me at N/C (laughing now) the new total was still $167. They manipulated the figures of the other service in the process. Watch your back!My vehicle came back washed, cleaned and possibly vacuumed. A great service except when they are ripping you off on the other end.While at the dealership waiting for my Sonata, I checked out some of their showroom models. Make sure you check the addendums that the dealership sticks to you. They ran from almost $3000 to over $9000 over the sticker price, which when you see what they "added", you'll realize another gouging.Ugh!

    Local BBB

    BBB of Southern Piedmont and Western N.C.

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.