Business ProfileforFred Anderson Nissan of Asheville

On July 12, I was sent to Fred Anderson Nissan of Asheville to have my thermostat fixed by *****************, manager of Enterprise sales of ********. *********************** agreed to fix my thermostat & immediately took the payment of $1311 to fix the car. He asked when my next day off was. I told him Tuesday the July 18. He said he ordered the ************ would be there Monday, therefore Tuesday worked perfectly. He told me to be there between 8-9am. When I got there Tues July 18, I was told ***** had just left & they was t aware of my car being fixed that day. However, when the technician looked in the computer he seen my information. They then asked me to wait in the lobby. After waiting for 45 min I was then told the parts came in but they didnt send the gauges. This a a 45min drive to & from my home. I said ok. They set me another date for Sat July 22 my next day off. I have work 7a-3p every ************ for medication aide 5p-9p at ******** technical college. I pleaded for them to please make sure everythings there before I drive down. They told me not to worry & be there Sat morning. On July 22. Sat as soon as I got there *********************** acted as if I was there on the wrong day although I had my paperwork. After 15 min he then told me to sit in the lobby & I would be taken care of. After about 45 min of waiting I was told once again the gauge didnt come in which is hardly believable. At this point I was visibly upset! Each time I have kept in contact w ***************** to fix this issue. *********************** has flirted, played games but yet have my car fixed. Not to mention they took the payment off the 1st day! This is total unprofessionalism from a manager!!