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Business Profile

Sports and Recreation

Defy Gravity Triangle LLC

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Defy Gravity Triangle LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Irene Q

      Date: 09/07/2025

      I am writing to express my disappointment and concern regarding an experience my husband had at DEFY on August 26th. I had previously visited and told him how wonderful the staff was and how enjoyable the event had been. Unfortunately, his experience was the complete opposite leaving him feeling discouraged and discriminated against.From the start, my husband informed the associate at the front desk that he is deaf. Rather than showing understanding or support, she rolled her eyes an unprofessional and dismissive reaction that immediately made him feel unwelcome.Once inside, he supervised our two young children (both under 5), one of whom has a serious medical condition that requires constant monitoring. We are fully aware of and respect DEFYs safety policies, and my husband ensured he was always closely supervising both children. All individuals had grip socks on as well. Despite this, staff repeatedly approached him, asking him to separate the children and making him feel micromanaged all while offering no assistance or engagement with the children themselves.This constant pressure made the visit uncomfortable for our entire family. My husband felt unfairly targeted and treated as if he were doing something wrong, simply for being a responsible parent all after disclosing his hearing impairment. As a result, our children were unable to enjoy themselves, and what was supposed to be a rare and special vacation day. I would like to understand if this is standard policy for how guests, particularly those with disabilities, are treated. We spent a significant amount on tickets and only get a few opportunities for outings like this its incredibly disappointing that it ended this way. I reached out to the business multiple times with no response.

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