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Business Profile

Shower Doors

Divided style

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shower Doors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/27/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Divided Style send me the wrong size door I have all proof in documentation indicating the correct size. Company and I exchanged emails back and forward my emailed to them indicated the correct size of the shower door they unfortunately failed and sent me the wrong size now their ignoring me and not wanting to resolve or fix their mistake its been almost 4 months and I still dont have a door nor my money door was $3,268.00 *********************** is the supervisor and he seem not professional very rude. I have the door still uninstalled inside its box still which is taking space in my ******** have no use for it Im willing to return the door however divided style is not accepting it nor wants to refund my funds. My bank is not helping much either I believe due to the amount of money. I really need this resolved.

    Business Response

    Date: 09/27/2022

    Good Afternoon, 

    Thank you for reaching out. We are familiar with this customer and complaint. 

    The bank is not being much help because she approved a 1 off custom build, that was completely spec'd out in writing with her, prior to ever placing the order.

    Long and short of it, customer approved an incorrect layout, on a custom build. We have tried offering discounted replacements and going above and beyond what our terms and conditions are, to no avail. We do not build custom orders based on phone conversations, for this exact reason. Anytime we have a custom order, we send specs, as well as a to scale rendering of the shower for the customers review. By checking out, she has approved the specs / rendering. It was not only notated on the order / quote its self. But she was asked to please let us know if there were any changes that needed to be made PRIOR to ordering. Not after delivery. This order was placed on June 30th. Now that her bank has seen the correspondence and denied her dispute, she is trying to use the route of BBB complaint. 

    I have attached all correspondence for your review, as well as the quotation sent that customer proceeded with checkout. 

    Customer also sent pictures of the panels / door sizing that matches exactly what was spec'd out to her in email (Attached). 

    Here is a link to our terms and conditions- 
    ****************************************************************************************

    This is our refund policy- 
    ****************************************************************************************

    Thanks, 

    ***********************

Divided style is NOT a BBB Accredited Business.

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