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Business Profile

New Car Dealers

Johnson Hyundai

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Johnson Hyundai's headquarters and its corporate-owned locations. To view all corporate locations, see

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Johnson Hyundai has 2 locations, listed below.

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    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/15/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      I am rejecting this response for the following reasons:

      We have completed two oil consumption tests with Johnson Hyundai for this vehicle. I understand that no oil should be added during the testing period, and that protocol was followed. However, my concern lies with the methodology of the test itself. Both tests involved little more than checking the dipstick and giving a vague pass/fail determination, without any precise measurement or documentation of actual oil consumption.

      During the first test, a technician walked out to the parking lot, pulled the dipstick, and returned shortly after to report that the test was passed. There was no transparency or record of how consumption was assessed. During the second test, my son was not permitted to observe the process at all, which further erodes our confidence in the validity of these tests.

      In addition, my earlier comment regarding adding oil was in reference to our experience over the past three years, not during the test periods. Since purchasing the vehicle, we have had to routinely add up to two quarts of oil between scheduled oil changesa concerning pattern given that the engine only holds approximately four quarts in total. If the vehicle truly burns a quart every ***** miles, as you imply is acceptable, it would be dangerously low or empty by the next scheduled oil change under normal intervals.

      I am also declining to participate in yet another oil consumption test. Based on past experience, I view it as a waste of time. This particular model of the Kona clearly has oil consumption issues, as evidenced by Hyundais own prior recalls and technical service bulletins. Neither Hyundai nor this dealership has acknowledged that the recall failed to adequately include all affected vehicles. Ignoring these concerns undermines customer trust and fails to address the root of the problem.

      This persistent issue contradicts our expectations of a new vehicle and suggests a defect that is not being taken seriously.

      Sincerely,
      *** ********

      experience with the Palisade has been decent, the problems with the Kona, and the poor service from this dealership, have convinced us that this will be our last Hyundai purchase.

      Business Response

      Date: 05/16/2025

      I have spoken with our service manager regarding this issue with the vehicle.  We ask that Mr. ******** not top off the oil and allow us to do another oil consumption test.  According to the data on previous repair orders there was not an issue.  This could be due to oil being added.

      Kindly,

      *******

      Business Response

      Date: 05/19/2025

      I have asked service manager...***** ****** to call Mr. ******** to set up a meeting to discuss findings and check oil again with customer present.
    • Initial Complaint

      Date:04/14/2025

      Type:Sales and Advertising Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ****

      Business Response

      Date: 04/14/2025

      I spoke with the General Manager.  He will email  the contract to Mr. *****
    • Initial Complaint

      Date:03/06/2025

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I appreciate Johnson Hyundai of Apexs willingness to refund my $185 diagnostic charge.
      I would like to receive the refund back to my original payment method (Apple Card) that was used for the transaction. Please confirm once the refund has been processed.


      Thank you for your assistance in resolving this matter.



      Sincerely,

      ****** *******

      undai of Apexs deceptive business ************ this how Johnson Hyundai of **** treats customers?

      Business Response

      Date: 03/07/2025

      I have spoken to my service manager at Johnson Hyundai of Apex.  We will refund the ****** to customer.  How would customer like the refund?
    • Initial Complaint

      Date:10/29/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My ****** has a paint recall. October 16, 2023 my vehicle was approved to be repainted. I waited 2 weeks for someone to follow up with me. I finally contacted the business and the woman I spoke to told me that they only have one loaner vehicle for the recall. It has now been over a year and I have not gotten any kind of communication from the business. The paint has really gotten bad and now there is rust beginning to show. I am paying a lot of money for this vehicle and now there is a concern about the rust and whether or not it is even worth the price I have paid.

      Business Response

      Date: 10/31/2024

      Based on Manufacturer warranty terms this vehicle was out of warranty on 9/6/2023.  Vehicle was brought in on 10/13/2023.  Therefore not covered under the paint warranty claim per Hyundai policy in regards to paint claims.

    • Initial Complaint

      Date:07/29/2024

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2011 Hyundai Sonata Vin *****************. Went in for recall multiple times about the steering wheel problem, which the dealership marked it as completed. Took it in multiple times and each time 2hr waiting time and nothing was done. How can they just mark it close without actually fixing the recall?
    • Initial Complaint

      Date:06/10/2024

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 21826339

      I am rejecting this response because: I have not received any communication from ***********************. He never answered my emails. There is no call or message in my phone  log. Johnson Hyundai must provide evidence of contact attempts and /or provide evidence that my request has been processed. It must be dated May 29th when I made my original request for the cancelation of my warranty and refund. This matter is time sensitive. 

      Sincerely,

      ***************************-******************.6/3/2024 I sent another email to **************** and ccd ******************. Still no response from ****************.6/6/2024 I called the dealer again and my call was forwarded to the ************* where I left a detailed message. As of today 6/10/2024 there has been no response from the dealership to address my simple request to cancel the Auto Warranty and disburse a refund.It has been nearly 2 weeks since my initial request and no response to my request. Johnson Hyundai of **** needs to process my request immediately and issue the refund to *********** who provided the auto loan, or directly to me.

      Business Response

      Date: 06/12/2024

      *********************** (finance manager)  has been in contact with customer.  Refunds on warranties take 4 to 6 weeks.  I will follow up with him again and get any and all documentation.
    • Initial Complaint

      Date:03/01/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      December 2023, my car loss power while driving home from work, on 15/501 in ****** **. It would not accelerate and the check engine light came on. I called Johnson Hyundai of **** to explain the problem and asked what time they close that night. I had recently had them do my ****** mile check up on my 2017 Tucson so I had it towed to their dealership. The next day the service consultant called to tell me it was the knock sensor and it was covered under warranty. I took Lyft the next day to get my car. On Feb. 3, 2024 the same acceleration problem and check engine light issue occurred while driving from the grocery store. I called Johnson Hyundai of **** and they gave me their weekend hours of operation. I drove my car to their dealership Feb 4th, it would not go faster that 50 and 35 going up hills. ******, my service consultatnt called me about 2 pm on Feb. 6 saying that my car passed some test but the sensor was picking up a sound that is causing the check engine light to come on qnd the car to drive slower. He said Engineering asked for some diagnostic data from my car and they need to order a part to fix the issue. I called back and told ***** to add me to the loaner car waitlist Feb. 6. I've been calling weekly for an update on the part arrival and my turn for a loaner car. I was told 2 weeks ago that the part should be there Feb. 23. I called that morning hoping to not need another rental car and ****** said the part wasn't there and I had 10 people before me on the waitlist. I called Feb. 28 to get a part and loaner car update and ***** said my consultant ****** was gone for the day but he would ask him in the morning and call me at 9 am. ***** also said he couldn't find a record of a part ordered for my car in his system. No one called me, I called the service ***** but no one answered, I left my, name, number, and for an update on the loaner car and part arrival, it will be a month this Sunday that they have had my car and 22 days waiting for a part.

      Business Response

      Date: 03/01/2024

      Service manager met with **************** on 3/1/2024.  He insured her if we did not receive the order he  would provide her with a loaner vehicle until her vehicle is repaired.

      On 12/8/23 Ms. ******* vehicle was in for a check engine light flashing. Vehicle was diagnosed and Hyundai recommended a knock sensor assembly be replaced. We completed repair, test drove vehicle and it was operating as designed. On February 12th 2024 vehicle was brought back to dealer with a check engine light flashing again. A Hyundai tech line case was opened (case# *************) and dealership was advised to perform a TSB number 23-EM-007h. This TSB involves us performing a combustion cleaning of motor. The new TSB requires the dealership to order specific fluids and were ordered on February 13th of 2024. We have yet to receive the correct fluid to and have an ETA of Monday 3/4/2024.

       

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