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Business Profile

Lawn Maintenance

Lawn Doctor of Cary-Apex

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lawn Doctor of Cary-Apex's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lawn Doctor of Cary-Apex has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear *** or Madam:From conversations on 6 July **** with *************************, a Lawn Doctor technician, and on 15 August **** with *******************, also a Lawn Doctor technician, I learned that they had been treating only half my lawn during their service visits for over two years. The previous dates that ************** treated my lawn are 29 January 2021, 11 March 2021, 26 April 2021, 9 August 2021, 29 September 2021, 8 March 2022, 13 April 2022, 11 May 2022, 2 August 2022, 21 September 2022, 1 November 2022, 6 January 2023, 22 February 2023, 5 April 2023, and 16 May 2023. The previous dates that ******************** treated my lawn are 1 November 2021 and 22 June 2022. (I have the invoices, both print and electronic, and will upload them upon request .) For all these visits I paid a total of $1,023.00, but only half my lawn was treated.I emailed ***********************, the owner of the Lawn Doctor franchise, about this matter on three occasions and have asked for appropriate compensation for the services not provided, i.e., not treating half my lawn. Although he does not dispute that the technicians serviced only half my lawn, he appears unwilling to offer any compensation. He has not responded to my last email, sent on 22 October ****. The email thread of this correspondence, which I can forward to you, contains more details about my complaint.Finally, the Lawn Doctor invoices that I have received since late 2018 no longer bear the ****************** address in your records but the following:Lawn Doctor of West Durham ****************************************************** ************** *************************************** Sincerely,*******************************

    Lawn Doctor of Cary-Apex is NOT a BBB Accredited Business.

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