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Business Profile

Gutters

Triangle Gutter Guys

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutters.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company did not complete work as promised and have avoided all calls and communications without resolution.

  • Initial Complaint

    Date:08/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June 2024 I hired them for power washing which was done. I paid $527.70 on ***************** In July they charged $450 to this credit card although they did no other work. They have not replied to texts nor answered their phone.

  • Initial Complaint

    Date:08/09/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    TGG cleaned windows for me in July 2024. I paid a $50 deposit and paid remainder when job was completed. On Monday, August 5th they emailed me a receipt for services never requested for $500 and charged my credit card. I emailed, called and texted with no response. I disputed the charges on my credit card. According to ****** reviews, TGG did the same thing to multiple clients.

  • Initial Complaint

    Date:08/07/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Triangle Gutter Guys cleaned our house in March of 2024. The said they would charge us $350, they charged $385. I let the overcharge slide (knowing i'd never hire them). Yesterday, they charged our credit card $250. No work has been done since March. This was a 100% fraudulent charge. I've tried calling the business - no answer. Seems like they've blocked my number. The business is run out of ************************************************************. This house just sold in July 2024. It sure seems like whoever is running this scam is about to leave town and is charging old clients as much as they can. I want to know: Why they still have my credit card on file, why they are charging me 6 months later, and if they are doing this to other people. According to ****** reviews, the business has a history of overcharging.

Triangle Gutter Guys is NOT a BBB Accredited Business.

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