Business ProfileforApex Cabinet Company Div. of Markraft

We ordered library cabinets and materials from Markraft, paying 50% down on Sep 13, 2023, and the remaining 50% prior to delivery on Oct 16, 2023.The cabinets and materials were delivered with a host of problems, including:Two of the 36" cabinets (TBC369312) had permanent shelves that were not properly glued/attached. There were visible gaps between the shelf and back wall of the unit, and the shelf was not capable of bearing any reasonable weight, with the gap opening further when load is applied.oNearly all of the movable shelves (25 in total) had significant visible blemishes on the front face, including gouges, visible joints, and a very obvious "grittiness" that looks like the wood was not cleaned prior to the paint/laquer being applied.Portions of the cabinets also exhibit this "grittiness" in their finish.Multiple cabinets had visible glue and other discoloration at joints. They were also full of sawdust and debris and obviously not cleaned prior to shipment.Two of the F696FH pieces were shipped short - they were only 92" long instead of 96".To address our complaints, two Markraft employees, including *****************************, VP of the ************* of Markraft, visited our home to inspect the product. They agreed that the shelving was unacceptable and promised they would be replaced. They took the shelving with them.Prior to their visit, I had removed all the shelves from the cabinets, carefully marking the shelf backs to indicate which cabinet they came from.On Nov 16, 2023, our replacement shelves were delivered. However, a close examination showed that in fact they were the original shelves (with my numbering on the back) that had been sanded down. The normal finish on these shelves is a high-durability type of paint, and by sanding the shelves this finish was significantly compromised. We were promised replacement, properly manufactured shelves and received back the same defective, further compromised product.