Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered veneers. Did impressions of my teeth, approved before I sent them in.Received the veneers. They are cheap made, much larger than my original teeth...I can't even close my mouth with them in.Top veneer doesn't even lock in..it's loose.

  

  Business Response

  Date: 12/05/2023

  The customer has reported an issue with the custom made clip in veneer provided.  As he is within the 30 day manufacturer's warranty we are currently assessing his claim - we are currently awaiting further information to complete the warranty claim assessment which was requested from the customer yesterday.  Once this is received we will contact the customer directly with the outcome.

• Initial Complaint

  Date:10/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  INSTASMILE offers straight smiles per advertisement anywhere online and strongly on ******* with video reviews. I ordered a straight smile and have not the worst of teeth like many many others but they need work. (I paid the total a while before we started the process of taking the impressions and when I did I sent them in they REMOVED my account and told me I COULD NOT start it up and had to do it through email now) After going through the process of sending photos and impressions I received the teeth that where small, they need be as big as your teeth and just clip in easily, but where so small they HURT REALLY BAD. Further more the teeth were NOT STRAIGHT at all, they were chunky rounder than my own and thick where they needed not be. THEY LOOK LIKE OLD MAN OR HORSE TEETH. They made my teeth look worse while some teeth were made thicker and others not so the difference made the veneers irregular and bad looking (specially with light fall on it). This all in front of the teeth the first thing anyone can see. The front teeth also not separated good enough so that gives one chunk tooth like a prank. THE WORST was how ever that they do not communicate appropriately. Emails are ignored and replied to wrongly about other topics. Request for refunds, re do's nothing works with them and now I FINALLY heard id be able to do a new impression another series of terrible mistakes where included (I have all the emails). Finally they want to give me only 300 dollars back. But force me to wait another 20 days. Believe me this is not worth a *****. It is a joke. I will show in pictures. I would not wear them for a thousand because besides looking bad (and id never wear them) they also hurt and will badly REPOSITION my teeth. IT IS TERRIBLE AND IT WAS 700 DOLLARS and I want my money back in FULL NOT JUST A PART OF IT LIKE NOW !!! This was only bully service. Just ignoring Send something like this OMG ! I have all the emails, they dont deserve a *****.

  

  Business Response

  Date: 10/17/2023

  We are sorry to hear the customer has a product issue.

  Taking a look into the order i can see we have approved a remake of both upper and lower veneers with new impressions to ensure we provide a fully fitting veneer.

  We have gone back and forth with the customer to try and accommodate her request, For example providing a small impressions tray to make the impressions process a little easier.

  As per the terms and conditions agreed to when placing the order; 

  If you experience an issue with the fit of your custom made veneers, you will need to notify us within 30 days of receiving them.  You must not return the veneers to us at this point.
  We will ask you to provide images and a short video within 14 days of reporting this, which demonstrates the issue to allow our technicians to make a full assessment.
  If the technician is confident that we can remake the veneer for you and correct the issue, then you must allow us to do so. We will remake this free of charge and any materials required will be complimentary.  There is no refund option at this stage.

  We are happy to continue working with the customer on her remake veneers. 

  Customer Answer

  Date: 10/17/2023

   
  Complaint: ********
  
  I am rejecting this response because:

   

  you keep sending different kinds of replies this one also came by my inbox 

   

  one after another completely different reply that you how ever dont even do 

   

  you only say it 

   

  then send other emails with more none sense 

  mee already did this part you where going to send new impression material and I kept asking when 

   

  whi h you just did not do 

   

  I have all the emails 

  the order is already cancelled 

   

  you emailed me that yourself 

   

  You again dont even notice that 

   

  your completed unorganized 

   

  you already sent back less then half of the money you said 

   

  I have to wait a month go r it to travel to my account 

   

  Its probably on foot 

   

  I how ever want all money back 

   

  THE ENTIRE SEVEN HUNDRED DOLLARS  

   

  and coming back with another fake solution you only say and dont do 

  and another 

  wont stop me 

   

  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 10/18/2023

  Upon reviewing the order again we can see a partial refund has been agreed, This is 50% of the order total.

  We do not offer a full refund on the veneers as per the contract - cancellation incurs an administration fee before manufacture to cover the cost of the impressions kit and assessment process. 
  
  Once we enter into manufacture, the refund option is not available. However as an exception a partial refund has been offered in this case.

  The refund amount is determined by the Technician depending on the issue, and whether it is impressions related or not.  In this case a 50% refund is the decision - based on the costs incurred by us in working with you to achieve a product that fits.  You will find that any custom made item will have similar terms as it is not a resalable product.

  Our refund process takes up to 21 days to complete, It has been advised that your refund of $337.50 will be paid on 03/11/2023

  Customer Answer

  Date: 10/18/2023

   
  Complaint: ********
  
  I am rejecting this response because:

   

  YOU SELL EXTREMELY BAD ITEMS YOU ADVERTISE HUGELY FALSLY AS BEAUTIFUL 

   

  THIS WAY ALL YOUR TALK MEANS NOTHING 

   

  YOU ARE SOMPLY SCAMMING 

   

  YOU ALSO ARE NOT RESPONDING NOT HANDLING ABD SENDING FAKE REPLIES WHEN YOU REPLY THAT IMPLY *** DO SOMETHING ABOUT IT BUT YOU DONT 

   

  I HAVE TONS OF EMAILS T PROVE IT 

   

  I ADDED SOME ATTACHMENTS 

   

  THE TEETH YOU SENT ME ARE NOT WORTH A DIME 

   

  FOR THAT REASON IT IS NOT APPLICABLE TO ASK MY TO PAY FOR YOU TO CREATE THEM 

   

  THEY ARE ALSO DANGEROUS FOR PEOPLES TEETH AS THEY ARE WRONG SIZE / WRONGLY MADE 

   

  MY TEETH STILL HURT FOR TRYING THEM 

   

  YOU ACTUALLY OW ME FOR THAT COMPENSATION TOO 

   

  SO PAY ME BACK 

  
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:09/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number ******** I did my impressions I sent in photos of said impressions I got an email that these were received and my top impressions need to be redone I was told do not send them in and to wait for someone to call within 48 business hours It has been 72 business hours I need those for a wedding and I need instasmile to call as promised

  

  Business Response

  Date: 09/28/2023

  We are sorry to hear the customer experienced a delay in receiving their impressions help call.

  Taking a look into the order I can see the customer has called our inbound line today and has spoken with an advisor on what needs to be done next. 

  Thank you 

   

   

• Initial Complaint

  Date:09/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had the teeth made and they did not fit correctly.Could not close my mouth.initially paid on june 16th by the time I got my teeth made the second time I received them in august. They did not fit again. I can not close my moth correctly.Can not wear! Would like a refund. Will not give me one. Complete waste of money. Please help.

  

  Business Response

  Date: 09/12/2023

  We are sorry to hear the customer is unhappy with the product received.

  Looking through the order we can see the customer has allowed us to remake the product once in line with the terms and conditions but since receiving the second product has not reached out to us regarding any issues.

  We would urge the customer to contact us direct regarding the issues they are facing so we can conduct a thorough assessment.

  As the customer has had the product for almost 30 days we would urge the customer to reach out within the next 3 days so that the warranty period does not expire.

  Thank you 

  ***, customer experience team 

• Initial Complaint

  Date:07/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During my initial correspondence, I explicitly took pictures of the gaps in my teeth. At that time, I was assured me that I was a suitable candidate for the veneers. Seven day later I was called that they would be slightly bigger to address the gaps. We I asked for refund I was told that I would only get half back. Instasmile sent me pictures of people that got bigger veneers and their results. Because of that I decided to go through with order. Upon receiving the veneers, I was surprised to discover that one side of the veneers was slanted. This discrepancy was not conveyed to me beforehand, leading me to believe that the veneers would be proportionate and suitable for my needs.As a professional in the field, I expect Instasmile to have accurately assessed the situation and provided me with transparent information from the outset. I trusted the companys expertise and went ahead with the purchase based on the belief that these veneers would be a suitable solution for my dental concerns. Regrettably, the veneers I received did not fit properly, and it is evident that they are not suitable for use.Considering the circumstances, I kindly asked for full refund for the unsatisfactory veneers or that the veneers be redone to align with the original expectations we discussed. I believe this would be a fair resolution. The company responded that the veneer fit my teeth and they filled ordered requirements.

  

  Business Response

  Date: 07/17/2023

  We are sorry to hear the customer is unhappy with their final product.

  The customer did reach out to us direct to ** and did provide evidence, Our technicians reviewed this evidence and deemed that the veneers are fully fitting and offer an amazing enhancement on the customers natural teeth, covering gaps and any imperfections.

  Before the product went into manufacture the customer was advised that due to her diastema the front two teeth would need to be made a little wider in order to cover this gap, The customer decided against cancelling the order and was happy to proceed.

  From the evidence provided we cannot see any slant to the product provided and any new product made would be made with the same design due to the customers natural dental profile.

  Thank you

  ***, Customer experience team.

• Initial Complaint

  Date:07/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After purchasing upper veneer package, I was told that because I didnt submit my impression within 12 months, my order, which was fully paid, was voided. No where in advertisements, during the purchase process, or in the kit shipped (I have the original and have reviewed all contents) is this disclosed. I given a link for the fine print stating that after 12 months, no refund would be issued and the order would be voided, but this was never disclosed. With *****, illness and relocation, I intentionally delayed putting my impression in, and now am told my ~$500 order is not valid and no refund. *** attempted to escalate for review with no response. ************************* ORDER US8794

  

  Business Response

  Date: 07/05/2023

  We are sorry to hear the customer has allowed their order to expire.

  The order was placed in April 2022, We attempted to call the customer on two occasions for their welcome call but could not connect, We also sent an email prompting the customer to contact us. 

  We provided impression materials to the customer but have received no impression attempts or any contact in over 12 months, In line with the terms and conditions agreed to when placing the order, any order placed over 12 months ago with no contact for a period exceeding 6 months will be closed without recourse.

  Please find terms and conditions below

  ***************************************************************

  Customer Answer

  Date: 07/05/2023

   
  Complaint: 20271152
  
  I am rejecting this response because:hidden terms and conditions not made available in advertisements or time of purchase. In addition, no correspondence from Instasmile during their attempts that anything. Was time sensitive or had an expiration date. The voice messages were to give instructions on how to make and ship impressions, and referred to ******* videos, which I watched and did not need additional information on how to make the impressions. In addition, the impression kit clearly has an expiration date of 2/2025, indicating that its good for an additional two years. Instasmile has devised a method to keep money (not an insignificant amount) and render no product or service by hiding things in terms and conditions and never notifying the client that their is a timeline. Conflicting information and lack of notification should require Instasmile to honor the order. I have attempted to load pictures of both the email and the expiration tag on the impression kit but they are too large of files. Lot **** Expiration 2025-02. I will instead upload as comments on all Instagram posts and social media. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid in the full over $600 and never received an impression kit. I was recently approved for dental implants and will not be able to use this product so requested a simple refund due to the fact I never received a kit, never sent in impressions and no teeth were created for me. I have requested a refund on 3 different occasions to Instasmile directly, and never received a refund.

  

  Business Response

  Date: 06/26/2023

  We are sorry to hear the customer is looking for a refund.

  We have reached out via phone to help with this but was unable to connect, we did follow the call with an email with our contact number and opening times.

  We invite the customer to reach out direct regarding this.

  Thankyou, ********;

• Initial Complaint

  Date:06/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my wife ordered veneers from instasmile back in November 5, 2022, which we paid $540 each with the expectation to receive our final product in December.I believe we receive our venues in January. The product didnt meet our expectation since for my wife was extremely bulky and for me was losing a part to cover the missing tooth. After sending photos and videos, they agree that the product was defective and they asked us to redo our impressions, witch we did and sent it back. After few weeks we received the product with a missing tooth and very loose.We contacted them, same process with worse results. My veneers didnt even fit me and my wifes was Extremely bulky and cricked. We contact them again and they sent us new material for us to do new impressions.I sent them multiple emails expressing disappointment and now that I sent them a request for a refund they do not want to do it, saying that they sent us the product. I insisted that the product was never sent the way was supposed and expressed disappointment for the service.I have multiple emails that I sent them telling the situation, and the frustration.At this point and after 7 months of waisting time and energy for something that I cant use the only thing that we want is our money back and other people be aware that its not worth do business with instasmile.I really appreciate if you can help us.Best regards, **********************

  

  Business Response

  Date: 06/09/2023

  I am sorry the customer is unhappy with the proposed resolution.
  
  We can see the customer did raise a claim and sent evidence to show the veneer was not fitting to which we approved a remake and did send out new impressions materials to help resolve those issues. As stated in the terms and conditions a refund cannot be offered at that stage.
  
  The remake was approved in March and we have not had any contact from the customer since. 
  
  We have contacted the customer today via email with a new proposed resolution.

  Thankyou, ********;

  Customer Answer

  Date: 06/16/2023

   
  Complaint: 20160735
  
  I am rejecting this response because:

   This veneers was supposed to be ready in December and we had to take multiple impressions to see if instasmile can make the promised product but instead they keep sending a defective product. In March when they sent me the wrong product they told me that they may mistakenly sent me somebody else veneers and asked me to wait little longer to send my new impressions back to them.

  I told them that we was tired of waisting our time and requested a refund but they told me to try later sending the new impressions. After that we got busy and travel overseas.

  After contacting the BBB I received an email from instasmile apologizing for oversight my emailsorry but at this point we are tired for this lack of professionalism and we ask for a prompt full refund for the money that me and my wife paid at front for a product that was never delivered as instasmile promise.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 06/19/2023

  We are sorry the customer was not happy with our proposed resolution. 

  When checking the order we can see the customer has raised a charge back with the bank on June 15th. Due to this the order is now closed in line with our terms and conditions.

  The customer will now need to wait for the outcome of the chargeback from his bank.

  There is nothing further we can now offer due to the route the customer has decided to take.

  Customer Answer

  Date: 06/19/2023

   
  Complaint: 20160735
  
  I am rejecting this response because:

  We really had a lot of patience to wait from November to now, without proper resolution.

   In multiple instances I communicated with instasmile that if they do not try to fix the problem I was going to do all the steps to get my money back and report the issue with the BBB.

  I am just doing what I said and in response I got the email saying that they apologize for oversight my email

  I am very sorry to say that I am extremely disappointed for the lack of responsibility on the way of doing business and the inconvenience and the waisted of our time have a price that we are willing to recover and make sure other people is aware of this to avoid this bad experience.

   I believe this is the third time that instasmile says that the case is close, but at my end, the case will not be close until, at the minimum, we have our money back.

   Thanking what the BBB is doing for this issue, I wish you a nice day.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Instasmile to make me veneers and the product I received was absolute garbage, they expect me to continue paying for these when they look awful and do not fit correctly they want me to pay for something I cannot use before they will offer anything I just want what I paid back and to return these as they are nothing as to what they are depicted to be online they dont cover my teeth are bulky are just downright awful.

  

  Business Response

  Date: 06/07/2023

  Im sorry to hear the customer has received the ********************** to find there is an issue with the fit, This is a custom made product that has been precision made from the measurements provided but the customer in the self impression.
  We appreciate sometimes this can happen and so this is covered under the 30 day manufacturers warranty, However the customer has allowed the order to fall into default due to non payment, The customer was advised of this. Until the missed payments are made the order will remain on hold.
  
  Once the account is brought up to date we will request evidence to understand the issue and assess the warranty claim. Until this is resolved we cannot assist further.
  
  We urge the customer to reach out to ** directly to make resolve the issues faced.

  Customer Answer

  Date: 06/07/2023

   
  Complaint: 20146712
  
  I am rejecting this response because: I do not want this plastic piece of garbage I want a full refund of what I paid I am happy to return them to you but in what universe does it make sense to pay MORE for something I am requesting a refund for? 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 06/14/2023

  We are willing to look in to the customer issue and work with her for a resolution but to allow us to do we will need to see what the issue she is experiencing is and at the present time, we have not received any images or videos as requested.  As soon as the customer provides that we can start to work on a resolution, but if she is unwilling to provide any evidence of an issue with the product, we are unable to offer any resolution.

  Customer Answer

  Date: 06/14/2023

   
  Complaint: 20146712
  
  I am rejecting this response because: I already have sent them a video twice and they acknowledged it the first time I have no idea why they are saying that they havent received evidence that is a flat out lie.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a set of veneers from Instasmile on 3/27/2023 order US18348 in the amount of $450 based on the before and after photos from their website. I submitted two sets of impressions over the next couple of weeks. I received the veneers on 4/26/2023. When I tried them on, not only did they fit poorly but they look ridiculous, like the cheap Halloween teeth. I will submit photos. They moved up and down when I bit down and they made my upper lip stuck out to where it wouldnt close properly. I have asked to return them and be refunded. They say they cannot refund and must remake them. They offered me a natural set made with less material but that does not correct my smile. I dont understand why I would want that if it doesnt correct my smile. I can just use my natural teeth for free. All I want is a refund and be done with this fiasco.

  

  Business Response

  Date: 05/12/2023

  We have corresponded directly with the customer in relation to her order, and the options going forward.  We have offered to remake the product with a more secure fit under the 30 day manufacturer's warranty in line with our contractual agreement - no extra cost to the customer.  We have proposed to adjust the design to the customer's satisfaction and a change of shade if desired, but we have also pointed out that there is an adjustment period with clip in veneers, as they encapsulate the natural teeth, with no invasive drilling or filing of the natural teeth first, and it is natural for them to feel a little strange at first.  Within a week or so, the mouth adjusts as they settle in.  We are awaiting a response from the customer.  A refund option has been proposed as an exception to provide an alternative, in line with the refund and remake policy which forms part of the contract.

  Customer Answer

  Date: 05/12/2023

   
  Complaint: 20031081
  
  I am rejecting this response because:
  I see no reason to have to go through the process of remaking the veneers. I understand that the fit could be improved but in their own words, to avoid the bucktooth I would have to choose a natural design which doesnt straighten my teeth. Also, no amount of adjustment time would have made my teeth stop hurting out past my lip. 
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 05/12/2023

  The customer has regrettably refused the options provided for resolution of a remake or a partial refund on the order.  The customer has indicated that "I see no reason to have to go through the process of remaking the veneers" Our response to this - we warrant to do so under the contract.

  The customer also indicates an understanding that "the fit could be improved but in their own words, to avoid the bucktooth - we do not and would not use this term. We have made a custom made item using the precise measurements provided in the self impression. 

  We have agreed to remake this free of charge to make it a little more secure as there is a slight movement and we have agreed to a redesign to the customers liking. 

  We have offered a partial refund, as an exception, in line with the terms of the contract.  It is unfortunate that the customer has chosen not to work with ** to achieve a resolution.

  Customer Answer

  Date: 05/12/2023

   
  Complaint: 20031081
  
  I am rejecting this response because:
  
  I admit nothing about the fit being improved because I dont know. How could I?  The only experience I have with you, the veneer doesnt fit. You may not use the term bucktooth but I can because thats what I see when I put these ridiculous things in my mouth. Why would I want you to remake them when YOU TOLD ME THAT IT WOULD NOT STRAIGHTEN MY SMILE!!! That is the real issue here. Not that I dont want ************ but that you told me yourself that by making them small enough not to stick out, they wouldnt straighten my smile. I mean really what sense does that make. Since you admittedly cannot make something that satisfies me, I am requesting a full refund upon return of these. Now are you willing to work with me. Working with someone is a two way street. If I let you make new veneers and then return them, do I then get a full refund?? Or are you just all about stealing peoples money. I have not yet left any reviews while I wait for this to be resolved to be fair to you. 
  Sincerely,
  
  *********************************