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Business Profile

Home Builders

2020 Builders, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Builders.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** company to work with! They wont fix anything under warranty and told me my expectations shouldnt be so high for only spending $400,000 on my home. There are serious erosion issues from lack of proper handling of storm water and a window cracked from settling and they claim I damaged it. Also, they kept my $4,000 deposit on the first home I was under contract on when I pulled out because the house was leveled with shims way too small for the size of the support columns.

  • Initial Complaint

    Date:07/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a new construction house from 2020 Builders in **************, **************, that came with a one year home warranty. Less than one year after purchase, the upstairs tub/shower failed and cracked, causing water to flow through the ceiling and down into the kitchen through the recessed lighting. And yet despite the fact that the house was still under warranty, 2020 Builders refused to take even the slightest responsibility for their work or to honor the warranty that came with the house. They tried to deny, defect and redirect responsibility to anyone other than themselves. They are not a trustworthy company and I would caution anyone from ever doing business with this company. Their refusal to stand by their work and honor their contractual commitments is utterly disqualifying for them as company to do honest business with. Take great caution before you get in business with this company.

    Business Response

    Date: 07/21/2024

    The contractual obligations are laid out in the signed warranty document. I have attached the document for your convenience and have highlighted a couple of pertinent sections that apply to your requests:
    Page 1: This warranty does not apply to manufactured items.
    Page 1: Warrantor will not reimburse for cost of work that is not performed by warrantor.
    Page 15: 
    Possible Deficiency - Cracking or chipping of porcelain or fiberglass surfaces.
    Performance Standard - Chips and cracks on surfaces of bathtubs and kitchen sinks can occur when the surface is hit with sharp or heavy objects.
    Responsibility - Builder will not be responsible for repairs unless damage has been reported to Builder prior to the first occupancy or closing.

    Page 17: Specifically excluded: Loss or damage which arises while the home is being used primarily for nonresidential purposes. [Commercial/STR/Transient]

  • Initial Complaint

    Date:04/12/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have recently had a very negative experience with 2020 Builders, LLC (28 ***************, *********, ** *****) that I wanted to share with you. I have uploaded an account of what has occurred as a PDF in order to provide a thorough description of my experience and context for my complaint.What my complaint ultimately is in regard to is:1) 2020 Builders is holding me financially responsible for a repair that cost $550.64 which, I believe, should be covered under their warranty and which I am hoping to be refunded for.2) 2020 Builders is responsible for four separate occurrences, that I know of, of trespassing on my property.

2020 Builders, LLC is NOT a BBB Accredited Business.

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