Business ProfileforBen Taylor, Inc.

May 20th at 7:13pm we dropped my car a 08 Buick Enclave off at Ben Taylors in ****** ******* to have a pressure hose replaces as well as my power steering pump as it was going out as well, every week I was calling and checking on my car and I was being told next week waiting on parts to come in. As the months went by I would ask for an estimated time frame it would be done and again still nothing my car was still sitting in the parking lot not being worked on, on Monday 8/29/22 I called and talk to *********************** and told her my car was there for 3 months and that something needed to be done and she called me later in the evening stating it would be done by evening the next day so I waited and no call, on Thursday September 1st 2022 I made the payment in full $1221.74 to drive my car out of the shop stating it was finished. I drove my car 10 miles from the shop and all my gages and lights started popping up and my car s*** off completely. I stopped on the side of the road and called ****** and the shop to which **** said I will be by after work to see whats wrong with the vehicle and I left it there because he said he was being a battery out there to have it moved back to the shop to find out what was wrong with it. We called again Tuesday September 6th to ask the status of the vehicle and nothing was done its still sitting on the side of the road possible waiting to be towed and ticketed as well. I spoke with ****************** and she basically told me there is nothing they can do for me or my vehicle to tow it somewhere else. She will not take any form of responsibility for the work they have done on my vehicle let alone what is wrong with my vehicle since it has been in there shop for the 3.5 months I am requesting from them all my money back as well as them taking responsibility for my vehicle and the towing fees and the tickets I may receive for their neglect and their poor business skills when it comes to problems they can help fix.