Reviews

This profile includes reviews for Missoulian's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Missoulian has 2 locations, listed below.

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  Missoulian

  500 S Higgins Ave Missoula, MT 59801-2736

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  Missoulian

  PO Box 8029 Missoula, MT 59807-8029

Review Details

• Review fromMichael A

  Date: 07/28/2025

  1 star
  Do not sign up for a subscription. They will take until a second payment is made to set up your account, making impossible to cancel until then. When you call or message on the website, they take forever to reply, and then try to upsell you. They also refuse to refund the second payment. Unacceptable.

  Missoulian

  Date: 08/06/2025

  We've submitted a refund for $0.99, please allow up to 4 weeks for processing.

• Review fromKaren D

  Date: 03/21/2025

  1 star
  As others have mentioned, there is no way to easily cancel your subscription. If it's a simple process to subscribe online, it should be just as easy to cancel, and this newspaper does NOT have that option. When you click on "cancel", it only gives a phone number, to which no one answers.

  Missoulian

  Date: 03/26/2025

  We have cancelled the account and processed a refund for the last payment made of $14.99. Please allow 2-3 weeks for processing.

• Review fromKura M

  Date: 03/26/2024

  1 star
  This company makes it impossible for you to cancel your subscription. The number of ways that I have tried to cancel and have failed is ridiculous. There is no other option than to call. Once you call, you are on hold and then it prompts you for a callback and then it hangs up on you. I've wasted hours on hold and finally talked to someone. I had received an email address to cancel when notified they were increasing their pricing AGAIN and I emailed without any action AGAIN. Do not give them your account info or subscribe to their services unless you have hours to waste, lost in their system, trying to figure out how to actually get a confirmed cancellation. What a nightmare.

• Review fromJoan S

  Date: 10/28/2023

  1 star
  I paid the Missoulian for a year's subscription for a 7-day delivery to my home which was good through December 2023. They stopped my subscription in September 2023 and refuse to give me my $108.17 for the remainder of the year. I have called and e-mailed but they have not refunded my money.

• Review fromCody D

  Date: 09/05/2023

  1 star
  Tried to cancel my subscription for over a year. The website wont let you cancel online, and calling customer service can lead to hours long holds. They basically got over $200 from me because I didnt have time to sit on hold waiting for customer service. When you do finally get through to customer service they ask you oddly specific questions about what you were reading while subscribed and wont let you cancel until you answer. This paper is a total scam.

• Review fromJakki M

  Date: 08/29/2023

  1 star
  I tried to go online to cancel my subscription, but the cancel button says to *************************** After finding the email for customer service, I emailed saying to please cancel my subscription (which is charged monthly to my credit card). Instead, they converted me to a digital subscription (also a monthly charge) and I have been unable to get anyone to answer me to cancel that as well. HELP!

• Review fromDavid R

  Date: 08/17/2023

  1 star
  I loved getting the local news but the digital experience is terrible. Nearly impossible to cancel. Any customer service interaction is terrible. Pricing was a definite bait and switch. It's simply not worth the money for the subscription.

• Review fromIan J

  Date: 07/31/2023

  1 star
  Subscribed to the paper at a price of $1 a month. Unbeknownst to me they raised the price to $15. I was paying this amount for many months without knowing. Was unable to cancel my subscription because they force you to call them. Very upset and angry at this newspaper.

• Review fromJohn D

  Date: 06/14/2023

  1 star
  The Missoulian is not only worthless to advertise in , they do not accept credit card payments by email , only with bottom portion of bill they mail you and then they charge you $10.00 for the paper billing statement . A 2 month run on an $24.45 ad costs $34.45 per month , 2 billing statements with the $10.00 surcharge , now the total is $68.90 . Should be illegal to charge $10.00 for a paper bill which is required to pay your bill !!