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Business Profile

Payment Processing Services

Payment Servicing Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 16, a payment was mailed (post marked 5/16) to Payment servicing Corp for payment for the account of ******** ******. The check was post dated for 5/28/2025 for payment due on 5/21/2025. A 7 day grace ****** is within the time for the payment being on time.The post dated check was presented to *************** on 5/23/2025. *************** promptly returned the check since it was non-negotiable until 5/28/2025. It was not returned due to ***, it was returned because it was post dated.Payment Servicing Corporation did not process the check correctly thus, their bank charged them *** and reversal fees. This company is charging us these fees for their incorrect processing of a post dated check and in addition charging us a late fee when the payment was not late. American Servicing Corporation processed our payment incorrectly. Processing the payments correctly and diligently for their clients is their responsibility. Any bank charges that resulted from their error is their responsibility to pay. A fair resolution would be for American Servicing Corporation to not charge us for their bank fees and remove the late charge totaling $147.50 The total owed is $332.50; $185.00 for the **** $60.00 for the *** and *** Fee; $60.00 for the Reversal/Modification Fee and the *** Fee; $17.50 for the late fee. They should not charge us $147.50 in bank charges and late fees.

    Business Response

    Date: 06/09/2025

    Payment Servicing's response to this complaint is attached and is the same response as sent to the DFI.

     

    A fair resolution at this point is for Payment Servicing to receive not only the *** Fees and Reversal/Modification Fees but also compensation to deal with and respond to the complaints made by the complainers.  We are due $200.00 for time it has taken compiling and copying the documents to respond.  This is a frivolous complaint and matter.

     

    Thank you!

Payment Servicing Corporation is NOT a BBB Accredited Business.

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