Business ProfileforNational Park Reservations
Current Alerts For This Business
On May 22, 2020, Better Business Bureau reached out to National Park Reservations. On June 01, 2020, National Park Reservations sent the following letter to Better Business Bureau.
“National Park Reservations is a reservation agency and call center providing lodging and activity reservation planning and assistance to customers traveling to the National Parks.
For our service, National Park Reservations charges a 10% reservation fee based on the total amount of reservations made. It is National Park Reservations policy that this fee is non-refundable after the reservations are made, but can be re-used in the event the customer cancels the reservations. This policy is disclosed by voice recording and again through agent announcement through phone reservations and by required affirmative acknowledgment and acceptance when using the online forms.
Of course, the Covid-19 crisis has been an extraordinary situation, requiring closure by many of the parks and lodging providers. National Park Reservations have increased the customer service department and continues to help all our customers receive any refundable nightly deposit from the providers. We have also extended the “re-use” time period allowed for the reservation fee to up to two years for future National Park Travel and Activities.
Despite this policy, National Park Reservations is also evaluating refund of the reservation fee on individual case basis with factors such as park closure, dates of reservations, property closure, and gateway or in park properties.
National Park Reservations values its relationship with the Better Business Bureau as well as our National Park Vacation customers. Despite difficult times, National Park Reservations remains committed to our customers and our great staff. We are sure that this crisis will end and people can again fully enjoy traveling to Americas Beautiful National Parks.
Consumers can contact National Park Reservations at 855-260-1738 or visit their website at www.nationalparkreservations.com. National Park Reservations is an independent business and they are not affiliated with the U.S. National Park Service.”
If you wish to file a complaint against the business, you can do so on BBB.org.
At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- PO Box 8431, Kalispell, MT 59904
- BBB File Opened:
- 3/22/2005
- Years in Business:
- 24
- Business Started:
- 1/1/2000
- Business Started Locally:
- 1/1/2003
- Date of New Ownership:
- 1/1/2003
- Business Incorporated:
- 11/29/2004
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Name: RESERVATION OPERATIONS CENTER, LLC; ID #: C138376; Type: LLC Managed By Managers; Jurisdiction State: MT; Status: Active
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- U.S. Park Lodging
- Reservation Operations Center, LLC
- Houseboat Reservations
- Hours of Operation
Primary
- M:
- 7:00 AM - 11:00 PM
- T:
- 7:00 AM - 11:00 PM
- W:
- 7:00 AM - 11:00 PM
- Th:
- 7:00 AM - 11:00 PM
- F:
- 7:00 AM - 11:00 PM
- Sa:
- 7:00 AM - 11:00 PM
- Su:
- 7:00 AM - 11:00 PM
- Business Management
- Mr. Jim Allen, Manager
- Ms. Debbie Allen, Manager
- Contact Information
Principal
- Mr. Jim Allen, Manager
- Ms. Debbie Allen, Manager
Customer Contact
- Ms. Debbie Allen, Manager
- Additional Contact Information
Phone Numbers
- (866) 875-8456Other Phone
- (866) 610-9698Other Phone
- (866) 875-8456
Customer Complaints
34 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
22 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Susan p
08/08/2024
National Park Reservations Response
08/09/2024
On April 11, 2024, the client contacted our company to make a reservation. Our automated phone system clearly states that we are neither affiliated with the National ************ nor a concessionaire. It also informs callers that we are a booking agency and that a service fee applies for our services.
During the reservation call, our agent thoroughly explained the lodge's policies and the associated booking fee. Before finalizing the reservation, the agent asked the client if she had any questions regarding the policies. The client confirmed her understanding and proceeded with the booking.
Between April 11, 2024, and August 8, 2024, the client contacted us by phone seven times, during which she repeatedly heard our automated disclosure. These calls were made to inquire about different room types and locations. On August 8, 2024, the client spoke with one of our agents to cancel the reservation and was informed that the booking fee would be held as a credit, applicable toward any future booking fee with our company.
At no point did the client express any concerns about the policies she had previously agreed to during the booking process.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.