Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently went to renew my registration online via e-check (this took place on 2/3). A couple of days later, on 2/6, I received an e-mail from Vitu stating that my e-check had been "dishonored by my bank or the account number provided could not be found." A $30 returned check fee was automatically added to my total. I was then given 2 days to either pay by credit card and pay their additional fee for that, or somehow get them a cashier's check or money order. My non-compliance with either of their only options was threatened with revoked registration. I contacted my bank and they informed me that there had been no rejected payments from my account. I reached out immediately to Vitu to try and figure out what had happened. I spoke with ***** ******* on 2/6, she took down my information and said she wasn't able to compare what I submitted but would get back to me by the next morning at the latest with a response. By the deadline of 2/8, I had not received any response from Vitu so I had no choice but to pay the returned check fee as well as the credit card processing fee, to avoid a revoked registration. I e-mailed Vitu's support with my complaint. I received a voicemail a short time later from Ms. ******** In her voicemail, Ms. ******* claimed that she had tried to call me on 2/7 but was unable to reach me but that she had left a message. I had no missed calls or voicemails from them on 2/7. I later confirmed with my phone carrier that no such calls were placed to my phone number. Ms. ******* then emails to say that a "9" was omitted from my routing number that I submitted and so my bank rejected the payment from my account. When I countered Ms. ******* that a missing routing digit wouldn't have hit my bank she then said that she was "mistaken" and now it was my account number that had been missing the "9" from it. She stated that they were charged a "chargeback fee" from my bank because of the missing digit in my account number. My bank claims this is not true.

• Initial Complaint

  Date:07/16/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Although I received (6-22-24) a renewed registration and license plate tag sticker for 2025, I am unable to complete the online process to renew my annual car registration because Vitu will not process my payment.6-18-24 I paid online $52.16 to renew registration by bank routing/account payment.6/26/24 Because MVD-Vitu "mixed-up" my vehicle registration renewals last year (2023), I checked to see if $52.16 had been debited from my bank account - it was not.6/26/*************** OUTGOING CALL I called MVD and asked why my payment to MVD-Vitu wasn't debited from my bank account, was told to call Vitu ************.6/26/24************* OUTGOING CALL I called Vitu, asked why my payment wasn't debited from my bank account, was told there is a stop payment or I made an error entering account numbers or there were insufficient funds (I have never had "insufficient funds"), plus there is a $30.00 late fee* (? the Renewal Notice states current registration expires *7-31-24) Said she'll investigate, call back.6/26/*************** INCOMING CALL Vitu returned call, was told "Rich" will email explanation.6/26/24 10:56AM to 3:17PM did not receive email from "Rich".6/26/*************** OUTGOING CALL Called Vitu, asked why my payment wasn't debited, was told that she will investigate, call back.6/26/*************** Vitu INCOMING CALL Returned call, was told that she will investigate, will call back.6/26/24 10:56AM to next day 6/28/24 3:13PM did not receive call back.6/28/*************** OUTGOING CALL I called MVD-******, asked why my Vitu payment wasn't debited, was told "Rich" will email explanation.6-26-24 Visited my local ***** Fargo, ***********************, I asked who stopped payment to Vitu, was told that only the account holder can stop payment - I have not stopped payment.To date, $52.16 has not been debited from my bank account, have not received email from "Rich".