We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Parts

SS Exhaust

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Reviews

Customer Review Ratings

3.67

Average of 3 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • JO D

    Date: 10/25/2024

    Ordered a Borla Type-S Exhaust from them using my fiancees card and said that they couldn't verify the card I used cause I changed the shipping address? They had the audacity to say that the screenshot I took was fabricated that included everything they asked for in the email they sent me. If I had known their verification process was so dated I would have sent a recording of my fiancee giving authorization to purchase the exhaust and also include a video of the invoice from our apple card. Ridiculous! Im saddened as they are a partner of ***** themselves and treat potential big ticket buyers like this. I would not recommend, take your business elsewhere or purchase directly from ***** as this business will think any modern cards will be fake. AVOID!

    SS Exhaust

    Date: 10/26/2024

    We are an online business and as such liable for the card not present transactions. One of the main fraud practices by consumers is listing one billing address and a separate shipping address which was exactly what occurred with the transaction for this customer. The billing address and name stated one persons name and address, the shipping requested to ship to another person and address. Our card processor rates transactions as Low Risk, Medium Risk and High Risk. This customer's transaction was rated High Risk. We emailed the customer and asked if we could ship to the verified billing address. The customer stated they preferred it to ship to the shipping address. We asked for verification of our business name and  phone number exactly as it appears on their card transaction at 1:17PM. We did not receive a reply until four hours later. The reply came in a screenshot which most people can perform instantly and did not include our phone number which for account verification is a separate number than the published number for contacting us.  This was a second red flag. It appeared that it had taken time to photo shop a screen shot with our name. The decision was made to cancel the order rather than risk a chargeback to us for the $999.99.  It is unfortunate that there are people who commit this fraud and put our business in the position of trying to accommodate customers but at risk when we are deceived into shipping to a non card holder.  We are open to discuss with this customer the option of shipping to the verified billing address. 

  • BRUCE P

    Date: 01/31/2024

    They're definitely legit ordered on 01/27/24 delivered and installed on 01/31/24 excellent company 10/10 will order from them again

    SS Exhaust

    Date: 02/02/2024

    Thank you so much for taking the time to write a review - very much appreciated. 

  • Stuart O

    Date: 11/10/2022

    Awesome company, 2cd Borla exhaust I've bought from this *** in 3 years.SS Exhaust/ATC Performance. **************** excellent to work with The product always arrives in good condition and in good time frame. If your looking for a performance exhaust you can'go wrong and price can't be beat. Thank you SS Exhaust

    SS Exhaust

    Date: 11/11/2022

    Thank you so much for taking the time to leave this awesome review. Our goal is to take great care of our customers, thanks for sharing your kind words.

SS Exhaust is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.