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Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to this *** store location on December 21st to send out a package. I paid $15.47 for this service. However, the package was never delivered. When I picked up the package that was returned to the store I was given a number to call the owner to get a refund. She claimed she would file the appropriate paperwork on the week of jan 1st for a refund but that never happened. When I called back today she had completely forgotten our conversation. She would not give me a full refund and claimed that "I will given you this amount out of the goodness of my heart". I'm sorry but giving money back to a customer because you did not render a service that I paid for is just good business. It's not charity. Every single corporate *** line is a complete joke and it will take you HOURS to get to a person who may try to help. I've never been so frustrated by a "business" in my life. This company is a joke and shouldn't be running in the US.

    Business Response

    Date: 01/14/2023

    1st of all, from the beginning of our conversation when I talked to ****** yesterday, I told her I would refund her shipping which was $13.58. I felt bad for not following through previously because it was Christmas shipping season with lines out the door from 7:30 am - 6 pm when we close. I barely have enough time to use the facilities, let alone keep up on all of my paperwork. I know, no excuse, but just trying to paint the full picture. Although her total bill was for $15.47, she needed a poly bag to SHIP her item in, regardless of whether or not the item was delivered or not. I was trying to explain to her that we are NOT **** we are customers to them just like everybody else. We have to apply for refunds through their processes. We are a privately owned business and have to purchase our retail shipping products. They are not given for free. When she made the comment of wanting a full refund, I tried to explain to her that she needed something to ship her item in and she didn't agree with that. That is when I told her at the store level, I wasn't obligated to just give her a refund without applying for it through **** *** would provide the refund not The UPS Store. We merely "tendered" the shipment through the carrier like we would with the ************* *************** We do not personally drive or deliver the packages, we are a just an "Agent". Since she didn't think giving her shipping refund was fair, she said she would just contact her credit card company and put a "stop payment" on the whole transaction so she could get her FULL refund. then she hung up. I would still at this point be happy to refund her and if the $1.89 if that important to her, I will refund that also. 

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