Business ProfileforGreat Falls Clinic

Initial transaction Jan 11 2023, $150 payed to Great Falls Clinic ************** (Patient #*****) at 2:11pm (self paid to start diagnoses while Work Comp case# was being generated with DOC,NOAA,NWS. (1st time ever filing a work comp or filing BBB complaint) Appt was made and within 5 minutes were informed that clinic did not have the equipment to perform the diagnoses and we would have to go to GTF Benefis Hospital. Asked for a refund and were informed that a refund could not be accomplished at that location and we would have to go to the business offices for a refund. GTF clinic blamed Priviahealth system on not being able to give refund.Called business office 1/12/23 and was told the money would NOT be refunded but would be applied to recent previous appt 1/9/23; NOT related to this injury. Remainder of $150 would be refunded and would take weeks to months. The 1/9/23 appt wasn't posted until 4/17/23. All our bills are always paid on time and no issues with GTF's Clinic to this point. Follow up call 4/21/23 and were informed remainder of $150 was now being applied to another appt: routine Welfare check, from 4/11/23. Called 7/24/23 and were informed billing was still being processed. Called 9/12/23 and still no resolution. At this point we thought a refund check was being sent.Received an email 10/17/23 from Priviahealth (billing service for GTF Clinic) that we are eligible for a refund of ***** by creating account online but chose to call the provided number in email. Called 10/18/23 and after 40+ minutes of a run around conversation wanting our credit card number and refusing to generate a case # without it. Verified phone # as GTF patient portal.This complaint is not about the sum, but the inability to issue a timely refund, the use of our funds for other services without our consent, the 8 phone calls and accumulated; now hours, of our time that is not being compensated.