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Business Profile

Insurance Agent

Evan Hill: Allstate Insurance

This business is NOT BBB Accredited.

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Review Details

  • Kristina D

    Date: 04/07/2025

    Dear Allstate Customer Service,I am writing to file a formal complaint regarding the mishandling of my homeowners insurance policy by **** **** and his affiliated Allstate ********* October, I switched to Allstate and was assured by Mr. Hills office that they would handle the cancellation of my previous homeowners policy. I was specifically told that a breakup letter would be sent on my behalf and that no further action was needed. I trusted this guidance and took no additional ******** March, during a conversation with my mortgage company, I discovered I had been double-insured for several months. I immediately attempted to contact Mr. **** for clarification, but received no response. I then escalated the issue to Allstates main customer service line, where I was informed that policy adjustments could only be backdated 30 days and that no further refund would be issued.Because your agency failed to carry out a basic and essential taskone it explicitly took responsibility for, I incurred months of unnecessary premium payments. This was not a clerical error; it was a failure in duty and accountability.I hold **** ***** agency and Allstate fully responsible for this financial loss. I am requesting a full refund for the months I was unknowingly double-covered due to your teams negligence and misrepresentation.If this issue is not resolved within 14 days, I will file formal complaints with the state Department of Insurance and consumer protection agencies. I am also prepared to seek legal counsel regarding possible claims of negligence and unjust enrichment.I trust you will address this matter promptly and professionally. Please respond in writing via this platform, email, or letter with a resolution or a plan to correct the situation.

Evan Hill: Allstate Insurance is NOT a BBB Accredited Business.

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