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Business ProfileforRocky Mountain Rug Gallery
At-a-glance
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Business Details
- Location of This Business
- 201 E Main St, Bozeman, MT 59715-4747
- BBB File Opened:
- 2/11/2020
- Years in Business:
- 18
- Business Started:
- 2/15/2006
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Business Management
- Mr. Customer Service Manager, Customer Service Manager
- Contact Information
Principal
- Mr. Customer Service Manager, Customer Service Manager
Customer Contact
- Mr. Customer Service Manager, Customer Service Manager
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
hillary s
01/08/2024
Rocky Mountain Rug Gallery Response
01/09/2024
I walked over along with them and started flipping rugs. She said she had bought a cabin like home & needed something to go with that look. After showing her few rugs, she picked one and said that is the one. I therefore wrote the information on an invoice along with the price and then passed the invoice to her to write her information as to her name & shipping info. Then she gave me a Discover Card and it was rejected. I had to ask her for another card since it did not go through. She said she had just used it with her friend before our store. I said its probably for her own security - not everyday people tend to charge big amounts. She then gave me this **************** card, as at the same time her lady friend asked her Do you know its $12,750? She said yes and her friend asked her You can charge $12,750 to your card? She replied to her friend that these rugs cost and yes. Then I proceeded to charge and got confirmation and had her sign like any other transaction. She asked how long before getting the rug. I replied that we will ship that day and it may take *** 3 to 5 working days. She replied that is fast and I said it is UPS.
The lady was very well aware of the amount even her lady friend that was there made sure of that.
Our policy is No refunds which clearly shows where she signed the credit card receipt.
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