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Business Profile

Storage Units

My Storage LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about January 12th, I rented a storage unit online from My Storage LLC in ********, MT. I was charged for the unit immediately. We were in a hurry to access the unit and reached out to the company on Monday, January 13th via phone. No one answered the phone. We were later informed they had phone issues. Since there was no answer, I emailed and asked for instructions to access our unit. We never received the email that the website stated would be sent to us. I received a response to my email that same day, however not all of my questions were addressed so I continued to email and call to get the answers. Basically, I had no information on how to access my unit. I was able to figure it out only to find that our unit had 2 feet of snow blocking the entrance. I had to locate the attorney who filed the *** paperwork in order to get anyone to respond to me. On January 15th we were informed that they do not plow snow, which was unacceptable. I was given the option of moving to a different unit or getting a refund. I chose the refund since I had already obtained a different storage unit due to our time constraints. As of 2/13, I still have not received the refund. I have emailed twice to follow up with no response.

My Storage LLC is NOT a BBB Accredited Business.

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