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Business Profile

Soil Testing

B & C Ag Consulting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Soil Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **Subject:** Complaint Regarding Non-Delivery of ************* by ****** Consultants Dear Better Business Bureau, I am writing to file a complaint against ****** Consultants at **************************************. We paid $50 for soil analysis in September 2024 but never received the promised results despite multiple follow-ups. Below is a summary of our interactions: **Timeline of Events** - **09/24/24**: Sent completed form, soil sample, and $50 check (#****) via *** ($19.62). - **10/04/24**: Emailed to confirm receipt of the sample. - **10/07/24**: **** confirmed receipt and promised results by the end of the week. - **10/30/24**: Emailed **** noting our check cleared on 10/24/24 and asked about results. - **11/08/24**: Requested an update; **** apologized, citing health issues, and promised to check with the lab. - **11/18/24**: Asked for results by the end of the week to allow for garden amendments. - **12/09/24**: Requested a refund since results were not delivered in time for fall amendments. - **01/02/25**: Sent a final email requesting a refund. **Complaint Details** Despite repeated follow-ups and ample time to provide the results, ****** Consultants failed to deliver the promised service. While we sympathize with Mr. ********* health issues, the service we paid for in good faith was not fulfilled. We request the following resolution: 1. A full refund of $50 for the undelivered analysis. 2. A commitment to improve service and communication for future customers. **Supporting Documentation** We can provide copies of email communications, proof of payment, and shipment receipts. Thank you for your attention to this matter. Sincerely, ***** and ******** ******

B & C Ag Consulting is NOT a BBB Accredited Business.

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