Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Rainbow Property Management, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted an online application with RPM on 9/12/22 for a unit that myself and 2 daughters would be occupying; one daughter is 23 years old so she also needed to complete a separate application. I paid the application fee (online) for both my daughter and myself on 9/12/22 totaling $85.71. My daughter ALSO (without knowing I paid the fee for her) went into RPM on 9/14 and signed an application and paid another fee of $40 in cash. The application process as I was told was/is 10 days, I hadnt received a call or an email during that 10 days, on the 10th day I called the receptionist to get an update, she said she hadnt received the information requested from me, which was my pay stubs and drivers license. Those items had already been submitted with my application on 9/12. I did not receive an email or a phone call from them stating they needed that information again. I was very upset and sent an email on 9/23 requesting my application be withdrawn. I told the receptionist that I did not want to conduct business with them as the first couple of transactions with them was indicative of how they treat prospective tenants, no thank you! I have called their office twice and sent 3 emails requesting the refund of the one overpaid application fee and have not received a response. Had I known that RPM had such a terrible reputation in ******** I would have never attempted to do business with them. We are now at 2 months later and I have yet to see any type of refund or email/correspondence.

    Business Response

    Date: 11/15/2022

    Greetings,

     It was unfortunate that the fee was mistakenly paid twice. After reviewing our records, we do see the double payment. We are submitting a return for that accidental second payment and it will be refunded to the card that was charged. We have submitted it to our system and hopefully will be refunded shortly.

    Thanks,

    Rainbow Property Management

  • Initial Complaint

    Date:10/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wrote in previously about rpm trying to overcharge me for an apartment that wasn't heated, had a massive leak in the ceiling, and let a corpse rot in the building for weeks ignoring all complaints, and they sent me a letter today that instead of telling me I owe them **** dollars, I now "owe" 800 dollars like that makes it any better. They are still trying to charge me despite all the problems and issues.

    Business Response

    Date: 10/31/2022

    Greetings,

    We have reviewed your complaint. You disputed the charge regarding the tub surround. We removed the charge from your ledger and it now reflects the current balance due. Current balance due includes unpaid rent, unit cleaning and carpet cleaning. You did not give a full 30 days notice, as required by your lease. The balance of those 30 days is reflected on your ledger(prorated rent), plus unit cleaning, plus carpet cleaning, plus repairs.

    If you have any further questions or regards, please let us know,

    Rainbow Property Management

Rainbow Property Management, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.